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Buy Auto Parts

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Overview

Buy Auto Parts has a rating of 3.2 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Auto Parts most frequently mention compressor kit. Buy Auto Parts ranks 2nd among Manufacturing sites.

  • Service
    88
  • Value
    94
  • Shipping
    91
  • Returns
    57
  • Quality
    89
Positive reviews (last 12 months): 63.6%
Positive
7
Neutral
0
Negative
4
44
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How would you rate Buy Auto Parts?
Top Positive Review

“350z power steering rack”

Derrick A.
7/9/24

I'll definitely be contacting BAP in the future for my parts needs. Racks and pumps aren't as easy to find recently for the last generation 350z, but thankfully they had one available. I received it in just a few days. Thanks BAP!

Top Critical Review

“Terrible company”

Jim D.
8/7/24

Ordered a new turbo and was sent a used, damaged part. Called them and took 3 days to finally get ahold of someone at which point they told me that they didnt have another one. Sent back the part and waited 2 weeks still no refund. Called them and they say UPS lost it. Been over a month and still no refund.

Reviews (211)

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Reviews that mention popular keywords

customer service (61) auto parts (31)
Thumbnail of user jimdean72
1 review
0 helpful votes
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August 7th, 2024

Ordered a new turbo and was sent a used, damaged part. Called them and took 3 days to finally get ahold of someone at which point they told me that they didnt have another one. Sent back the part and waited 2 weeks still no refund. Called them and they say UPS lost it. Been over a month and still no refund.

Tip for consumers:
Stay away from this company

Products used:
Had to go to dealer to get item I needed

Service
Value
Shipping
Returns
Quality
Thumbnail of user derricka139
1 review
0 helpful votes
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July 9th, 2024

I'll definitely be contacting BAP in the future for my parts needs. Racks and pumps aren't as easy to find recently for the last generation 350z, but thankfully they had one available. I received it in just a few days. Thanks BAP!

Thumbnail of user eddymrtnz.014
1 review
0 helpful votes
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May 10th, 2024

I chose to go with the cheaper rear wheel drive train shaft for the v6 charger, it was a perfect fit. Highly recommend it if you don't want to spend 1000 + with labor I paid 460 to fix it

Thumbnail of user tomb2499
1 review
0 helpful votes
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March 29th, 2024

It arrived on time in a well insulated box. When i opened the box the compressor was in a zip lock bag,upright so there was no leakage to deal with. Also inside all the seals and gaskets need install. Anyone of my friends need a compressor,you bet i'll tell them about you. Keep up the good work!

Products used:
AC compressor

Service
Value
Shipping
Quality
Thumbnail of user ian.pierre10
1 review
0 helpful votes
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April 2nd, 2024

BAP is the opposite of a Company called AutohausAZ! I paid extra to have an item sent by 2 day delivery on 3/13, the tracking number states it will be received on 3/18. The Autohaus rep stated he gave my order to customer service manager and it's showing it shipped on 3/15 and it's delivering 3/18 between 12pm - 2pm.Which just means your area didn't have weekend shipping available, That was a lie when I checked with FedEx. I digressed BAP delivered parts exactly when the said it would arrive. Just sorry BAP didn't have the part that I had to order from AutohausAZ. I will solely use BAP moving forward, I hope your inventory will have my future needs...

Thumbnail of user andreat19
4 reviews
1 helpful vote
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February 13th, 2024

I was sent the wrong part and paid to have what I thought was the right part overnight. Shipping was $56. I had to jump through hoops sending this part back. Never spoke to anyone. Only chat. Had to send many photos and do much convincing before they sent me a postage paid label and took it back. They only returned half of what I paid for shipping. Finally I got a full refund. Never got reimbursed for full overnight shipping. I buy parts from eBay and other places and NEVER had an issue like this. I will NEVER shop here again.

Tip for consumers:
Horrible experience with return

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user glennl32
1 review
4 helpful votes
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July 20th, 2020

Ordered compressor next day but they sent invoice as shipping ground. Leaving in vacation so tried to cancel but was told "order not processed yet so can't cancel"? Had shipment refused as I was already gone and locally supplied compressor purchased for trip. No refund no contact from them and now fighting with card company to withhold payment. They are out to get your money and to hell with any form of service.

Thumbnail of user brianm2189
1 review
3 helpful votes
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June 1st, 2021

Crooks. I purchased a steering gear online on a weekend. They showed to have 10 in stock and ready to ship. Being a work truck, I paid an extra $125 for next day shipping as well as additional $125 for extended warranty. Long story short, they charged me CA tax(I live in TX), did not have the part in stock, and after cancelling my order will take them 2+ days to refund my money.

Service
Value
Shipping
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Thumbnail of user mrv59
1 review
0 helpful votes
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April 7th, 2022

I bought a oem ac compressor from here for a very competitive price and even more amazing I actually received it in 2 days. If you're looking for a great deal on oem parts for your car and need it quickly then this site is the best place to get your part (s) by far! A++++

Products used:
ac compressor

Service
Value
Shipping
Quality
Thumbnail of user peterc1781
1 review
2 helpful votes
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August 20th, 2022

I bought an AC compressor from them on Amazon. It lasted nine months and failed. They replaced it and then the replacement compressor lasted 10 days and failed. I wasted almost $1000 on installation between both compressors. Their customer service was horrible they refused to refund my money when I told him I didn't want another replacement. I do not recommend you buy from them, my experience shows that their compressors are junk and they don't care about you, once they have your money that's all they care about

Thumbnail of user rickyc137
10 reviews
0 helpful votes
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March 22nd, 2021
Verified purchase

Terrible experience
Ordered two parts for our vehicle
One box received the wrong part
The other box received empty box nothing inside. Took one week to file the claim and I'm still waiting for my refund. The sales person I dealt with from the very beginning was very nice but I'll never do business with his company again

Tip for consumers:
Shop on Amazon Better

Products used:
None one box was empty the other box was for a different vehicle

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayk999
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

Guaranteed fit means nothing! Sold me the wrong Turbocharger, after install and replacement of other parts, turns out they sent the wrong turbo. Contacted BuyAutoParts, brought it to their attention and their answer was...well you can send it back but we will just you the same model. Provided evidence that their other company even shows its the wrong turbo which didn't even give them pause. They do not stand by their guarantee and will not be doing any business with them! Be warned! Read all the reviews and you will see the same 1 star problems over and over...I am out over $3,000 from their mess-up.

Products used:
Garrett Turbocharger. Sent wrong part but they will not do anything about it. Out a lot more money after install and mechanic tried other resolutions before seeing it was the wrong turbo.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickp635
1 review
1 helpful vote
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March 30th, 2022

I had my reservations about ordering a drive shaft through your company. Many things could go wrong especially when it has attached carrier bearing. Ordered on a Wednesday and was sitting on my porch that Friday morning. Fast efficient and work perfect. No complaints. I will definitely order from them again

Thumbnail of user nickb445
5 reviews
6 helpful votes
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June 21st, 2020

This is the worst online parts company I have ever dealt with.my order came missing parts, could not be installed, then they resent new order that came even more screwed up. I needed this part for my a. C. To work and was told by there customer service rep they couldn't help me and I should send both wrong orders back for refund. They suggested I buy locally or from some other online store. Thanks for leaving me hanging with no a. C. In hot as he'll nevada.

Thumbnail of user dorinej2
1 review
0 helpful votes
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December 6th, 2021

Great customer service. Ordered a part, delivered as promised. As it turned out, I did not need. Quick return process and am awaiting full refund. Great to have organizations that still provide quality service! Would highly recommend!

Tip for consumers:
Use them!

Products used:
None
Returned rack n pinion

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalief296
1 review
0 helpful votes
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June 13th, 2022

I was able to get a new compressor kit to fix my car's A/C system for a much better price than anywhere else. They even gave an extra 10% off and free shipping. I would not have been able to afford to fix it otherwise. I got the part in 3 days which is great during this time of delayed shipping across the country, They saved me from having to endure the recent 104+ degree Texas heatwave and I could not be more grateful that my system is now working great! What a relief- Thanks so much!

Tip for consumers:
Since it was my first purchase from this site, I received at 10% discount...on top of the already great price.

Products used:
Compressor and oil provided in kit

Service
Value
Shipping
Quality
Thumbnail of user dw601
1 review
0 helpful votes
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November 5th, 2021

My turbo boot kit was shipped with the wrong clamps, I contacted them and got a reply almost immediately, their customer service was great, They took care of the problem right away without making me jump through a bunch of hoops. I will definitely buy from them again in the future. Cheers David

Products used:
Turbo boot kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennisg464
1 review
0 helpful votes
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July 21st, 2021

In 2013 my son and I replaced the A/C in his Ford Ranger pickup. The "kit",(accumulator/drier compressor, oil, expansion valve and O rings) was purchased from BAP. Took half a day to complete and the A/C ran cold up until he sold the truck last year. That's seven years of trouble free service. That's why I just purchased and replaced the A/C in my 2000 GMC Sierra Pickup with another purchase from BAP. A/C is running great as expected. Because of our satisfactory experience on the 1st install I had no hesitation in ordering from these folks again. These are quality parts but remember they can't compensate for a sloppy install. Don't cut corners. Be sure to flush all lines, draw a good vacuum, test for leaks, and get the pressures right. The extra time you take to do the job correctly will pay off in the long run.

Products used:
A/C compressor, and associated parts

Value
Shipping
Quality
Thumbnail of user jimk448
1 review
0 helpful votes
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April 9th, 2020

Peter knew what I needed ('77 Mustang II Power Rack). Shipping was speedy. Price reasonable. Part was exactly what I ordered. I am impressed with the 3 year unlimited mileage on the part. Core charge credited fast. Thank You, Jim Kline Hubbard Lake, Mi 4/9/2020

Thumbnail of user rickr908
2 reviews
0 helpful votes
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December 13th, 2022
Verified purchase

My Honda dealer wanted $3200 for a new turbocharger and installation. I got a brand new one with a two year warranty here for about $700 and my mechanic charged me under $200 to install it. Seems to work exactly like the original one. I recommend it in all aspects.

Products used:
honda civic turbocharger

Value
Shipping
Quality
Thumbnail of user rickym183
1 review
0 helpful votes
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December 27th, 2021

I recently just bought a 1998 H1 civilian version, which is close to the full military style.
I need a steering box, and Buy Auto Parts had it to my door within 3 days and with a return form for my core.

I was highly impressed being it was a H1 and a 1998 model.
Great Job

Service
Value
Shipping
Quality
Thumbnail of user kelvint62
1 review
0 helpful votes
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April 8th, 2023

Great experience with them. The products were good and there were no questions asked on my return of a few items it turned out that I did not need. They were professional and prompt in responding to my order and my concerns.

Service
Value
Shipping
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Thumbnail of user wandap171
1 review
0 helpful votes
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July 24th, 2020

This company is far the best, great customer service. Takes responsibility if any problems with product. My husband rather purchase products directly through this company instead of using 3rd party. I recommend them highly.

Thumbnail of user mariec681
1 review
0 helpful votes
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August 10th, 2021

I ordered an AC compressor and they sent me the wrong part. I had mental health issues and by the time I had it ready for a return, I had passed the window for a refund. They helped me with an exchange. Their customer service over the phone was great. I did have a long wait time for one of my calls. I only mention this in case you're trying to get a hold of them before a deadline. Make sure you give yourself ample time to take care of it. I missed my deadline for a refund, but I remembered the date wrong.

Tip for consumers:
They're great. Just make sure you give yourself enough time to handle a transaction and don't pass your deadline for a refund. Don't call on the last day because you might not get through on the phone, call ahead of time.

Products used:
AC compressor

Service
Value
Shipping
Returns
Quality
Thumbnail of user cliffd57
1 review
0 helpful votes
  • Send Message
June 1st, 2020

Found Gearbox quickly.
Site verified part quickly.
Best price of any of the 5 sites I checked.
Site easy to navigate.
Gearbox shipped in timely manner.
Part received on day specified.
What more could you ask for when buying parts for a 1985 Mercedes 380SL?
Will I use them again? Oh, Hell Yes!

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About the business

Buy Auto Parts is your home for Wholesale Auto Parts, Car Parts, Truck Parts, OEM Car Parts, and Performance Parts and Accessories. Browse our high-quality, discount parts online today.

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