Buy Auto Parts

I had to select a star in order to submit this review however I give "- 0" stars and will not recommend Buy Auto Parts to anyone. Unfortunately for me, my experience with the manager was not as pleasant as I wished. I was fearful of ordering online from a company that I had never had dealings with. To add the part I needed was crucial to feeling safe about driving my car, therefore, I had questions, however, the manager on duty that day was so rude that I and my mate left to hope that the supply we ordered would be what is needed to repair our vehicle. During these times prices are extremely high due to the aftermath of the Covid-19 pandemic. It is my hope that the manager is a LOT more patient with customers in the future.

They sent the wrong part, then took them 5 days to fix the problem in the system, then another 7 days to ship the part. Every time I called (I had to babysit the order to get it right) I was attended by a rude employee... and let me be clear... "Every Single Time". This people don't have a clue of what customer service is all about. They lied to me saying that they will overnight the part and when I receive the email they actually sent the part from the farthest location so it could take longer to arrive... just because I made a complaint to the BBB. Well... guess what? I'm leaving a bad review for every single day it took for my part to arrive and I will never use this or any of the affiliated companies for my fleet of vehicles.

I have seen the reviews fortunately I had great customer service from chris on 2 steering gears i bought they werent what i needed but got prompt refund and took the time to help dont know about the parts quality but again excellent customer service.

I will not order anymore parts from them. Yes they offer you free shipping and whatever but they have sent me a returned condition condenser and very dirty/greasy compressor, looking like its also a return. I've called them 10 day ago for a compressor replacement and they've said it will arrive soon. So just now i was told it will be delivered in 5 more days wich is 5 day from now. So from the day i first ordered my parts to the day i will have them right, it may be a whole month. This puts me in really bad shape because its very hot in texas. Very bad business to me. It used to be a better business, this is not the first time i buy from them but am done with them. Hope others don't make the same mistake. Good luck.

I ordered a part from them on April 24th with a promised delivery date of May 2nd. Not only did they say the part was in stock, the price I bought it for was $116.00. I got an email saying that my money had been refunded with out any further explanation. When I called, I was put on hold for over a 1/2 an hour so I used their chat feature. I was told the part was in stock but NOW the price was $249! Unreal. This place is awful.

Don't let them talk you into pills money out of your account as a wire transfer you will never see it again and never receive your product. If you happen to get a product it will be junk and you will be out of mechanic fees as well.
Don't buy from these guys as you will not be happy

Stay away from them. Payed mechanic to change evaporator core. The new one leaked. Had to pay him to change again. Asked buyautoparts.com to give money back. Would want to pay to put junk in second time. They wont give refund on just parts

Recently purchased a rebuilt steering box for my 69 bronco from Buy Auto Parts and was very pleased with the customer service on the phone and the overall service. Product came quickly and was exactly what I needed

As good as buying local. No problem looking up correct part, no problem with payment, no problem with delivery and no problem with part. Very efficient and precise. Great service will use again and again. Would add image of part, auto and receipt, but my mechanic skills are much better than my computer skills!

Speaking with rep got me the actual parts I would need for my failed A/C repair. All parts met or exceeded OEM standard. I recieved a discount on the parts and shipping was fast and free.
End result is lifetime warranty on the parts.
The A/C works reliably and like new.

My mechanic could not find a turbo for my 2008 RDX. So I found BOP and they sent me the turbo. Unfortunately my car was totaled by a drunk driver and I contacted BOP to see about returning the turbo. They not only did take the part back but paid for shipping return!
I'm giving BOP as a part resource for my mechanic. He wants to use their inventory for his business.

I ordered AC Compressor 60-*******RK from BAP website. The big picture of the part was exactly the part I needed. But they have the wrong picture for the part number and I received a different part, not the one in the picture. I called, chatted and emailed many times and they refused to pay for return shipping. If you plan on making a purchase, be aware, return/exchange is a nightmare with BAP.

Bought a driveshaft for my 1984 rx7, being 40 years old it's rather difficult to find parts, but not here. Not only was it around 50 dollars cheaper than any competitors, but it is also upgraded design from the original, the new driveshaft has replacable u joints. It was an incredibly easy intall, was a good quality driveshaft, and completely fixed my u joint issues. It showed up in less than a week after i ordered it. Absolutely recommend this site and look forward to ordering parts through them in the future. I wish i could have taken pictures, but it was such a quick and easy install i didn't think to take any.

I had trouble from other sellers getting the part I needed. Buy Auto Parts had the part reassured me that it was correct and shipped it quickly. I got it a a great price as well.
They gave me my 1990 Miata back and there is a smile on my face.

I was in trouble! Car broke down and needed a new turbocharger for my Chevy Cruze. Dealer wanted an arm and a leg for a new one. BuyAutoParts.com had a brand new Stigan turbocharger for half the cost. Free shipping only took 2 days to get to my house.

Not sure why there are bad reviews on here. My experience was great. If you look at other review sites BuyAutoParts.com has much better reviews.

Submitted order on 09/27/2021, Followed up 10 Days Later, Still No Part! Where's my Order? Part Finally Shipped 2 Weeks Later!
Now I Ordered Eastern Catalytic Converter Assembly PN# *******. For the Left Driver Side.
Received Eastern Catalytic Converter Assembly PN# *******. For the Right Passenger Side.
What a Waste of Time, Frustrating! Never Again will I use buyautoparts.com

Well I looked up differentautoparts in line auto parts and their price was the best of all, I even got $20.00 Descount, so it came to a be better, so wen I placed my order on Monday, my compressor was delivered on Wednesday, which was super fast,

Paid for overnight shipping and when I didnt receive the next couple days the company told me that because it was Friday when I purchased i should of selected "overnight shipping-saturday"! Wtf is that and why is that nowhere on there website an option!?

Well what to say / why don't you package your parts properly, in dblwall card board boxes hd and use proper packaging and tape so it wont be damaged, so you dont blame UPS and dont sell somthing as new, that has dirt rust on the bolts very disappointed mike g what a way to pass the buck, i could have bought one local for a little more and had truck finished, and the closed sale thanks a lot your sloppy actions cost me a sale

NEVER BUY ANYTHING FROM THIS COMPANY. THEY ARE TOTALLY DISHONEST INCOMPETENT AND THIEVES. I PURCHASED AN ENGINE FEBRUARY 2023 AND THREE TIMES THEY SENT THE WRONG ONE. I AM HAVING A TERRIBLE TIME GETTING THEM TO RETURN MY $3,600.

Perfect product and easy look up of item needed. Super fast shipping and amazing prices. Will be back in the future when new parts are needed. Highly recommend this site.

Ordered accumulator and evaporator for my 77 corvette and was assured that parts were a direct fit I called customer service and asked about a orifice tube and was told that it was already installed but that was not true and no schrader valves were installed. I got the parts after a delay in shipping and everything looked in good condition. After installing the evaporator the high side line that holds the orfice tube is to long and has to be modified in some way to be able to accept my connecting line, hope that I can make it work.

On or about 19 November 2021, submitted a purchase request to Buy Auto Parts for a Rack and Pinion for my 2006 Cadillac STS, but cancelled the request shortly thereafter. The Lady whom I contacted with my cancelation request was exceptionally proficient the return process. I cannot remember her name, but following my conversation with her, my refund was returned to me within ten days after returning the Steering Gear. I was very satisfied, and I have recommended Buy Auto Parts to many of my friends and family members. Barrington G. Butler//Columbia, South Carolina