Buy Auto Parts

I got the part on time and exactly what I had ordered but I ordered the wrong part (my fault) so i did send it back and now I need to order the wright one from y'all

So far my new turbo works great for my vehicle. It was a perfect fit and about $300 less expensive than the alternative. I would use this site again.

Did not receive my $125 core charge back yet. Its been over a month. Their website claims you get it back in 3 business days.

Price was good, delivered internationally, reasonable rate and time frame. What I liked was that they had original part not knock off.

I needed a power steering rack for my Santa Fe, the part came quickly in the mail and was an exact fit.

Great help with identifying all the parts I needed for my car and dealing without argument with a return issue

Easy to order. Quick delivery! Will continue to use this company for my car parts in the future. Thank you!

Fast service sent before promised called customer service and were very nice
Good company to do business wth

Their customer service was fantastic and shipping was super fast. Had my order by the next business day.

Never buy compressor there, sell broken parts, not refund money
Lose money and time. Support doesn't help you

NO, Do not use this site to purchase anything. At present I have been waiting on the phone for assistance for the last 45 minutes!

I ordered parts several times, never have had trouble returning items back, also shipping I'd fast I like that!
Keep up the the good job!

I purchased two turbos for my Ford F-150 (SO-*******). The driver's side turbo started making noise so I took my truck to my automotive shop and called ButAutoParts to have them send out a replacement Turbo since it was within their 12-month warranty (SO-*******). When the mechanic replaced the turbo he let me know when the turbo failed it threw metal throughout my engine. He also let me know the passenger's side Turbo was failing also. The failed turbo destroyed my engine leaving with a $13,000 bill to replace the engine in my F150. I called ButAutoParts about the issue and they said they would only replace the two bad Turbos and would do nothing about my engine that was destroyed by their faulty Turbos.

I spoke with Steve Espinosa and explained to him that I was always required to carry Errors & Omissions insurance for issues like this with my companies. He stated their policy wast to only replace the parts that were purchased from them. I was being reasonable and explained I was not expecting them to cover the entire cost of the repair, I was only looking for them to pay a fair portion.

I do not feel I was treated fairly as I purchased the Turbo's from ButAutoParts in good faith expecting them to be a quality product. Now I am left having to purchase a new vehicle for my family, and am left with a truck that has little to no value.

I could not be more disappointed with this company.

Price was good but no free shipping either direction. Also, sales tax is charged on the core cost but not refunded after the return.

I ordered a steering gear box for 79 elcomino shiped fast havent installed yet, but part looks great! Web site easy to use, chating on line was very helpful.

Good quality ac compressor kit for my 01 Silverado Duramax at a fair price. They also were very friendly and helpful when I placed my order.

Good place to buy parts, came fast and was accurate, I recomend this place 100%. No doubt about it. Very happy with them.

Awful experience with this company. I was sent a part that does not work then when I called to return it I am told "oh in order to use the warranty you must send us the part back so that's florida to Texas I believe which is definitely going to take more than just a few days then I'm told that "once we receive the part that you want to return then we will send you out a new different one that "works " I told the woman who is telling me the company policy on how their "warranty " works that I can either do that or pay a $60 deposit right now over the phone and they will shop me out a "working " part that I need and I once i send back the first malfunctioning part they sent me and it is recieved then i will be refunded my $60 deposit. So that is how this company's "warranty works" what a scam and I have spent over a hundred dollars and now all I can get is my time wasted while they polish up another refurbished piece of junk and send it out in Hope's that it will work for me. SmH never again please steer clear of this company and stick to you local autopart store like I should have.

The product shipped as stated, and was the exact match for what it I needed. I have recommended you to a friend that does this work a lot.

I would recommend Buy Auto Parts and will use them again. The power stearing gear box I order got here quickly and was of great quality.

First of all, at checkout, I was told (In highlighted text with exclamation marks) that a FREE shipping label would be provided to return the core (For which I was charged $300). This was confirmed on the invoice. Later on I received an email from BAP stating that the return shipping label was attached. However it was not. So, as instructed I contacted their Customer Service. In a return email they said that if it was not attached then it would be in the box with the part. Of course, it was not. So I contacted Customer Service once more and, this time, they replied that they do not provide a return label for international shipment. This was not mentioned when I bought the part (I would not have made the purchase if that had been stated), all to the contrary. Plus, twice I got communication stating that the label was coming not to mention that it was included with the invoice.
Then, the mechanic that was to install the part noticed a difference with the original part and a possible defect. I went back to what BAP calls Customer Service with a description of the issue along with pictures and asked for certification that this discrepancy would not impair the normal operation of the part. Only to be replied the following: "Please describe in detail what is wrong with the part that you have received. We always recommend getting the advice of a professional to ensure that we can understand precisely what is wrong to allow us to assist you in the best possible way.". DUH! Read the email and look at the pictures! But, of course, it is clear that BAP is giving me the run around and has no intention of meeting any of its commitments. So, in the end I end up short of C$1,220 with nothing to show for it. Don't make the same mistake and stay away from this unethical company!

This company came up high on the list of Google searches and when I called them I was asked for my vehicle's year make and model. My air conditioning compressor had gone out, and the sales person I spoke with made no mention of there being multiple compressors that would fit this car. I was told that they had the correct parts and stock. I was also told that they could overnight this part to my dealer for repair. The items arrived at my dealership promptly at 10:30 the next morning. So far I was very excited with the service I had gotten from this company. However thowever the part that was sent was not the correct part of my vehicle and could not be used. When I called the company back I was told that there was in fact a second compressor However they were out of stock. I requested a refund once the item was sent back and I was promised a shipping label and a full refund. I ordered from another company. The parts were delivered as promised. And I sent the original parts back to buy auto parts Today approximately a week after I returned my parts I get an invoice showing a refund approximately $100 less than I paid. When I called customer service I was told that I ordered the wrong part and they do not refund shipping. When I tried to explain that there were no options given to me for multiple parts that would fit this vehicle when I originally called. The person repeated that they do not refund shipping and hung up on me. I believe the company is very good at expediting orders letting orders, but but if ordering from this company I would make very sure of the exact part numbers based on your Vin number because the company doesn't take the time to ensure that you get the correct part.

I was very happy with the prices as well as the customer service. I will definitely recommend as well as become a repeat customer. Thank you so much!