Buy Auto Parts

I was sent an incorrect part. Customer service said they would check. Sent them a picture. They agreed and would let me know something in the next day. Never did. I payed 2nd shipping. Not refunded as of yet. This is not service and be careful if you 2nd day. 30 dollars of my money is gone for now

I was so impressed with the service and patience I received. I kept ordering a steering rack that didn't feet just because I didn't know the year they use to build this factory 5 kit. I was amaze how fast I received the parts. Being the wrong part, we decided to send the original. They fix it and send it back to me in two days. Thanks so much

I placed an order for a steering rack with BuyAutoParts through their Amazon site. I received notice that the part shipped on 7/3, and would arrive between 7/11 and 7/16. When I look up the UPS tracking number, the status I get is that the shipment was voided within minutes of it supposedly being shipped. I have tried contacting BAP through Amazon and the email contact on their site, but I cannot get anyone to respond to me. I have also tried calling their customer service line, but the wait time is generally over 30-45 minutes. They say that they have a live chat function, but I have yet to see it. I have a vehicle sitting in my driveway waiting for this part, but I have no idea what is going on with it. Do yourself a favor... go somewhere else. I really wish I had.

I neglected to add that I have the towing package on my van when I ordered a new radiator. That was my bad. They immediately sent me a return shipping label and when they rec'd the part, the money was back in my account. I'll buy parts from them again for sure.

Ordered AC Compressor. They sent the wrong one. Returned it and they sent the same incorrect Compressor again. My mechanic of 30 years got on the phone with them and they wanted to argue about it. Had to send it back again, but this time only accepted refund, no replacement. Totally incompetent phone clerks.

I was searching for an a/c compressor for an 09 Volvo. That part was $861.00! Went to buyautoparts.com and paid $345.00 got it 2 days later brand new OEM Part! Im totally satisfied! You've gained a customer for life!

I ordered a power steering pump assembly line. It was a direct fit for my 2004 Infiniti FX 35 which through a dealership it was discontinued. Thank God for B. A. P. They had it in stock. I recommend everybody to look into BAP before going to their dealership.

I just want to express the customer service experience with a delightful young man named Eddie that i had. He was patient, kind, and had a lot of knowledge about the compressor i received. Thank you Eddie and the company your with. It means a lot to have a great experience when buying a much needed car part. Thanks to Eddie i was able to order and receive the right part for my car. By the way i have a 2 year warranty as well. Blessings to you guys

Site was easy to navigate, cheapest price I could find online and had the best warranty. I had one last question before completing the order so I used their online chat. The employee responded quickly and confirmed I was getting the right part for my vehicle. I will use buyautoparts.com for all my future auto part purchases.

After accepting my order - I watched and waited for my shipping information... Nothing - I called & had to hold over an hour listening to their commercials on how great they are etc. They said they had a problem with their supplier but it will ship out that day - two days later I call & hold for 45 min only to find that they don't have the part. Sure they said they would refund my money but why didn't they contact me? I had to call them to find out they misrepresented their inventory & wait a combined 1-3/4 hr. To find out they wouldn't even try to make it right. No, their commercials are all BS, and lies. NEVER buy from them! I will never buy from them again! Worst customer service I have ever experienced!

Their prices are low so I purchased from them. Air Conditioner part failed after 3 weeks. Being in Florida in the middle of summer this needed urgent attention. Called their warranty line - left a message. Called the next day - left another message. Emailed them - got no reply. Had to purchase a NEW A/C Compressor and re-pay for removal and installation. 3 weeks after I emailed them they responded saying to send them the part and they will send me a replacement! WTF? Are you guys serious?

Their prices are low so you will be TEMPTED to order from them. Just know that their warranty support is slower than a snail so if you have time to wait then go for it. If you're a normal person - 3 weeks is ridiculous to respond.

Order a turbo and was really skeptic. But I called and the service was outstanding and very helpful. The turbo arrived quicker than expected and exactly as listed. Just wished the washers were a little more description specific. All in all definitely shopping here again.

I purchased the wrong year part, and then the motor on the vehicle blew up. The company was very understanding and allowed me to return the the unit. I will Highly recommend them to anyone else. I personally will use them for any car parts that I may ever need in the future! Thanks

I live in Canada, I ordered some parts and was over charged I called in to rectify that and they transferred me 3 times put me in an endless queue and then finally hung up on.
I called back shortly after being hung up on and asked them to cancel the order, since the order cancelation I have been given miss information and the refund keeps getting delayed.
I have tried to get this resolved through my bank but sadly they cant do anything.
I have called multiple times and was hung up on a majority of the time.
A week later and I am still waiting for the refund.

I had ordered a radiator from a competitor for a lower price they sent me the wrong one. I was searching the web and found BAP. When I was searching their site a message box came up asking me if I was finding everything alright. Well needless to say the rep helped me find the right radiator and placed the order for me. I got my part when they said and im Happy. Thank you BAP. I would certainly recommend you to my friends and family.
Cynthia FB CA

I'm the type of purchaser that likes to speak with people. My only complaint is that I spoke to one agent and the service was awesome. My situation required me to call back, and I couldn't reach the same agent and settled for a different agent who seemed more confused about my part.
Part is still in transit and still needs to be installed. No product review yet.

Cheers.

I live on Guam and so buying parts from an auto shop costs more since they have to order online as well. I'm glad I can order my parts online and receive them quick. They sent me an email to call them and confirm that it was really me who was purchasing the item that is about $600. I thought that was a nice credit card security. I was buying the car parts for my dad and he's happy about what he got. He wants me to order more parts from BuyAutoParts in the future.

I needed a fuel tank for my car ASAP. I had ordered from another vendor five days prior and was quite disappointed (hadn't even shipped).
I called Buy Auto Parts and ordered my fuel tank with next day air shipping. I received my order (sent from NY to Oregon) in less than 24 hrs. Cost was about $100 higher (than other vendor) with shipping but I got my tank immediately. I was quite pleased with my experience.
Thank-you

Excellent product. Doing a trans swap in my 1986 300ZX 2+2 and Buy Auto Parts was the only site that carried the correct drive shaft. Because they are the only site I found that sold the part I can not compare the price. However, the part arrived quickly and was well protected in the packing they used. No issue installing the part because it was a perfect fit. I will use BAP again.

Bought a Duralo shock set for my Toyota Tundra. Car is driving much smoother now. No more bouncing along or swaying when I stop. Installed them myself. It was very straightforward. The price was good and the shipping was fast and free. I will come back and use BuyAutoParts.com again. I recommend!

After waiting 3 weeks for Quadratech to finally tell me my crown steering box was on 3 month back order I canceled it and found this company. Ordered it on a Wed it showed up Monday and truck is back on the road with a brand new steering box. Don't waste your time with a rebuilt one from Advanced it was junk!

This was my first time purchasing from Buy Auto Parts and was amaze of what excellent prompt service they have. I ordered a part and wasn't expecting it to be in the original box with the part# on it and on the part. Most companies do not send in this type of packaging anymore. The sales department was extremely helpful and will buy if I need anything in the future. Hoping they will sell more parts for older vehicles. Check them out you won't be disappointed. I would have added the proof of purchase and photo, but not sure how to upload. Thank You, Karen B

Steering box installation was a success. Best price available. 1st time purchaser. Packaged well. 1st picture is of the old box, 2nd picture is the new box in package.