Buy Auto Parts

Three turbo chargers in less then 20k miles on my truck all have the same failure. Seal leaking and consuming oil...
First one replaced on 9-10-18 second one replaced on 11-2-18
Third one failed on 4-30-19 and all three had the same issue. My truck has not had 20k miles on it since the first one was replaced. These are suppose to last a few 100k miles. Not every two to five months. Lets not forget every time one fails I have to pay a technician to replace it. The experience I've had so far has been very expensive.
BuyAuotParts has poor customer service and could care less about future sales yet keep what customer they have. I would not recommend this to any of my truck drivers that need parts for their trucks.
Good luck trying to get a manager or supervisors help in this situation.
They could care less!

Link to video for your review of proof of failed parts.

https://www.youtube.com/watch?v=UKrnC0Aerq0

525i bmw. Transmission used 2650$ supposedly 50k miles! Came in w/ rusted torque converter! After running it started leaking oil! Returning trans for refund! It's taking way too long! This co what's the payment right away! I'm still waiting! 2 1/2 months! They keep putting you off!

First said I'd have parts Monday. Then Tuesday. Now saying Wednesday. Had to reschedule with my mechanic now and daughter is pissed as she has no ac for another week. Have u checked the weather?

Kudos to Kathy - we had a 1988 Bentley rack and pinion sent out and rebuilt through them in less than a week! They were great throughout the entire process - Fabulous service - thank you!

Bought a steering box for a 1999 durango, part came fast but was not a brand new part as advertised. This was a remanufactured part. You could tell from the poor paint job that was done to it, next complaint was that the box was loose and had to be adjusted after install. New boxes never need to be adjusted out of the box, other thN those 2 faults the box works great

I had to replace AC compressor on 12 Jaguar JXL due to the pressure solenoid failure, R&R was very brief surprisingly for my first Jaguar AC but took me less than three hours including charging system and I'm Toyota Master! Always buying my compressors from BAP website and always happy with the choice and price.

I spoke with a great person at your company her name was Catherine I had a question about a condenser and a receiver dryer in the beginning she was kind of confused at what information I needed but once she figured out the information I needed she took the time to research it and assure me that it was correct information she is a rockstar and my book many people do not want to take the time to double check specifications but she's not this one out of the park she needs a raise at least a pat on the back and a good job done

Return Order
Dear Richard Bruton,
These are the items we have confirmed you will be sending back to us.

Item No Description Unit Price Return Quantity
Invoice No. SINV-*******: $0.00 0
*******-103 [65] A/C Compressor $257.41 1
Return Shipment Label $0.00 1
I ordered a compressor and received the wrong part the 1rzt time and the next 4 times the rebuilt compressors were all unuseable; the main

The price for a supercharger was good and providing shipping with lables saved alot. I had to return a part through no fault of Buy Auto and they were pleasant and prompt. They were the best auto parts online store people I have ever dealth with. I am bookmarking them for future purchases

Customer no. C******* purchased A/C Compressor for my BMW from them & found out what they send was wrong one so I returned it back sealed pack & they gave me store credit & told me you can use it anytime as money to buy anything from our website so i placed an order for Breakpads & Rotors for my other car 2 weeks back over the phone & person confirmed about my store credit with their account department & processed my order after couple days I got phone call that my store credit has to be used in 1 yrs which I was not aware or informed about so they cancelled my order I have proof of email for refund & it doesn't say anywhere I have only 1 year to use my own money they owe me... Ridiculous Experience

I have been on the phone with this company on several occasions and each time I get the song and dance that we are training new people or he was new. I was even told that I would receive an email in regards to my product tracking number that night. NOPE no tracking number called back the next day to be told that my part was lost. I live in Arizona and it is WAY TOO HOT to be without AC in my vehicle to be given the run around continuously. I called today and was told that the person who supposedly processed my refund two weeks ago just submitted it this morning and it would take possibly one to three business days. This has completely unacceptable customer service and no one seems to know what they are doing. I was even told that once a vendor they use is to drop $#*! a part to you they can not cancel it and request a separate vendor to send the same part out. Apparently they need a system upgrade along with better trained staff. I have been waiting over two weeks for a refund for a AC compressor that cost me $300.00. I had to purchase a new another one through Amazon so now I am $600.00 out of pocket. I am wondering if I need to consider this a wash. Tread lightly when dealing with this company.

I ordered a left turbo for a 2016 SHO and received an incorrect part,, ok it happens but after 3 hours on the the phone and being hung up on rudely I actually got some one who was willing to help, after finding out it was a catalog era I re-ordered the the part based on what I thought was a informational conversation and paid again,,, received the very same wrong part,,, of course you cant get the last person you talked with so round and round for 2 more hours. 2 weeks later I am still waiting for second half of 1800. 00 dollars spent and bought the turbo someplace else where they new what they were doing,,,, they have poor sales knowledge, poor customer service,, AND THEY DO NOT CARE.

The center support bearings on the driveshaft on my 2010 Cadillac SRX went out and the part is not serviceable so I had to buy a new one. Saved about 50% on BuyAutoParts. No one I shopped had a better price!

I ordered a compressor for my car and paid for the 2 day shipping. Their website stated it was in stock and had a picture accompanying that showed the correct part, but when it arrived it was for the next generation vehicle and was inapplicable with mine. Contacted customer service and ended up shipping it back the very same day, making sure to get tracking info so I would know when they received it. 2 days after I had confirmation it had been delivered I contacted customer service again, was told that in 2-4 business days I would see my refund and that an email was being sent to me stating the refund was processed. 7 business days later, still no sign of the email or my refund so I contacted customer service again; I was told the warehouse had overlooked the part and that the refund had been processed one day prior, and was actually sent an email confirming the processing of the refund. Upon reviewing the email while still having the representative on the phone, it showed the cost of the compressor being refunded but not the extra shipping cost I paid. When I asked the representative about this he stated that no company refunds that and that the shipping was correct. I asked to speak with another associate and was told he was the supervisor, that there was no one else I could speak to and that the refund would potentially take up to 10 days to process from this point on. Never in my life have I dealt with such incompetence, from their warehouse to the customer service, this is a company to stay away from. You're better off ordering from competitors, it's not worth the headache.

Part was a exact fit. No issues as of yet. But didn't receive the o rings for the power steering lines. I would think they should have come with the 2 small O rings.

Customer service are pleasant to talked to they are very professional, I will recommend to my friends and family, parts arrived at next day. Keep up the awesome job!

Ordered part for Mercedes turned out to be the wrong part, had no problem returning it getting refunded and reordering new part. Definitely happy with the service I received!

I tried to purchase a refurbished steering rack. It was out of stock so I decided to send mine in to be refurbished. There is no such refurbishing done. All they did was put on a tacky layer of paint. The seals are still crackling andI tried to purchase a refurbished steering rack. It was out of stock so I decided to send mine in to be refurbished. There is no such refurbishing done. All they did was put on a tacky layer of paint. Original seals were not change. They are still cracking. There's just paint over them now. The tire rod end attachments aren't even so now the steering column is in worse shape than when I sent it in. First of all nobody will respond to my numerous emails and by Original seals were not change. They are still cracking. There's just paint over them now. The tire rod end attachments aren't even so now the steering column is in worse shape than when I sent it in. First of all nobody will respond to my numerous emails. Since I cannot schedule a return I will be calling my credit card company to file a claim

I have a 16 year old 2005 Chevrolet Silverado truck and have done the air conditioning twice with Buy Auto Parts A/C Complete Air Conditioning full kit. Everything in the kit is new and performs excellently. And the price is outstanding. I have recommended Buy Auto Parts to many other mechanics I know and will continue to do so...

Excellent product, perfect fit, fast shipping! Only one failure, the costumer service. There was a problem with my address I called them and ask for someone who speaks Spanish, pass my call to a lady and WOW! What an arrogant person, getting mad with every question that I have. HORRIBLE COSTUMER SERVICE!

I highly recommend BuyAutoParts.com. I was able to save thousands of dollars and their sales reps made sure I got the right parts that fit my vehicle.

The customer service is horrible! They lie about when the part is going to be shipped out, and delivered. I got the run around for almost a week after ordering, before someone actually told me why I didn't already have my part. I ordered my part on the the 19th, I was told I would have it on the 22nd. I finally got the part yesterday the 2nd. Thwy wouldn't even give me the corporate office phone number when I asked

We tried to buy a part and all the sudden I get a email on the weekend saying there's a problem processing it yet thing is as I called right after I mean yesterday I made the order to customer service and was told everything looks fine and that I should be getting my order in a short time because I wasn't that far you can about imagine my surprise Wanna get an email over the weekend stating my cancel and that if I gotta hold them within 5 days my order be fine. So I call Monday morning and am told I didn't reply in time so my part and money are gone for now