Buy Auto Parts

Ordered a steering rack and came in on schedule, installed with no problems.
Send us a return sticker to return core.
Thanks to Sergio for great service.

I returned an item and 7 days after they received it, I have heard nothing from them. When you call customer service, you have to sit on hold for 45+ min and the last time I did the call was dropped.

DEALERSHIP (backordered 3-4 Months and wanted over a 1200 hundred dollars for the unit
BAP had 7 in stock 2 day delivery - 1/4 the dealer price - fit the application exactly and I was backup and running in under a week total time

This is by far the worst company to deal with. They send the wrong part you try to call to resolve the issue you are on hold for hrs, the service is rediculouse keeping you on hold for 5 hrs then bounced to another person on hold for 2 more hrs and bounced again and again and on hold forever with each person. You try to buy the off brand none in stock they automatically give you the OEM PART that cost 2 times the amount. I will never order from this company ever again. DO NOT ORDER FROM THEM! Buyer beware!

Part failed with in a week! Emailed them and no reply! Had to go buy part local! Not very happy with buying a part twice and Buy auto parts would not stand behind their parts.

Initially, I did not know I was purchasing from Buy Auto Parts because I purchased the parts on eBay from Great Auto Parts. The parts for my 2014 Infiniti QX50 AWD Journey was an Air Conditioning Kit that included the Compressor, Condenser, Drier, and Gaskets. The parts were installed by a professional mechanic two days ago. So far so good. My inexpensive purchase seems to be a value. I say "seems" because it has only been two days so Buy Auto Parts should have been patient a little longer before asking me to review their merchandise.

They helped with with a driveshaft fit issue where anyone else would have just told me to return the part. They went over and above to get me taken care of. Great service!

I recieved exactly what I ordered. The part was boxed great, and ready to accept my return "core" equipment with a free RMA slip to pay for my return core.

Thanks, will be using them again soon!

Don't buy nothing from them, the remain parts are a piece of trash, I bought two and bough are leaking and the new one came from another car.
It was the worst experience in buy parts online.

They send me wrong item.
There are not going to ship it back unless I pay them more money for shipping.
Horrible company. I have to pay for mistake they did.

Bought a turbo for my KIA and car would not run right. Sent to KIA dealer and they sent the wrong turbo. Have called and filled out return and no one has ever called me back. Out $995.00 dollars.

I bought a set of (new) Ford injectors from BAP because they claimed they where new for the price of re manufactured, when I installed them the number 8 injector was not working, they sent me a new injector and I sent the faulty one back, I put the new injector in and it was faulty also, I bought a injector from ford and put it in and the truck ran fine, It has been less than a month and all but 3 BAP injectors have failed, I pulled all of there injector's out and put in Ford injectors and the truck run's perfect, when I contacted BAP they would not refund my money they would only send more injectors, I would not use there injectors ever again and would not give the new injectors to anyone... I took a lose of $1300. 00

I've been a customer with BAP for some time now and have always been right as customer service, delivery on time and with good price. "A plus" keep up with the good job guys...!

Very upset with my first order. Item(condenser) arrived damaged(bent some areas), then the shop guy fixed it, but it also didn't fit to my vehicle.

This company will tell you that you need to buy an extra part to get the warranty on the original part you wanted. My mechanic told me this is a common scam with this company.

I bought one car part it was expensive but they had a good price. Unfortunately, I did not want to leave my email they insisted & EVERY DAY I have gotten emails selling things I will NEVER buy. I have unsubscribed TWICE Still getting work. Deleting emails I neither want nor asked for is really getting me angry. I am NOT your personal wallet. I found you when I needed you BACK OFF if I need you again I know where you are. My email is my front door DO NOT come selling at my front door. My time is my own do not push into my life I will call YOU.

Ordering the part was extremely easy, shipping to Canada was fast and I was able to track it all the way. The part fitted my car perfectly. Overall and very positive experience through and through.

Was initially sent incorrect part. Called customer service and they sent correct part over night air. Customer service handled the transaction professionally and concern to resolve the problem

Very good service. They were very professional and very helpful when I had questions about my order. They gave me accurate information when my order was been shipped.

Thanks Buy Auto Parts. Com, for easy wed site to maneuver, quality parts, speedy delivery and great customer service what else could a customer ask for.

I ordered a new Stigan turbocharger for my 2001 Ford F-350 7.3. The first one I received looked like someone had played bowling with it during shipment. Lol. A piece was broken off of it and the rest had places that had obviously been hit. So, that afternoon, after I had thoroughly checked it out, I emailed BAP and told them about the issue and sent them pictures of the damage and the damaged box. The next morning I checked my email and they had already responded! I was instructed to put everything back in the box just as I received it and take it back to the UPS store. The sales rep had already sent in a damage claim to UPS! So I took the box back to the UPS store for pick up. I knew they would take care of it because this is where I receive all of my mail and packages and they are great. Anyway I believe it was on a Saturday that I took the turbo to the UPS store. Well, on Monday I received another email from BAP that informed me that a new turbo was shipped out and I would received it by Wednesday, which I did! This one looked much better. Lol! The turbo appears to be very high quality. I'll be installing it this coming Wednesday. I don't expect any more issues but if I do I feel complete confident that BAP will take care of it in a speedy manner! I will not hesitate to order from BAP in the future!

BUYAUTOPARTS had a remanufactured steering rack in stock that was not available ANYWHERE in the country. Ford was not even taking orders for the part, 'factory back order' they said. BAP had it in stock at a good price and shipped next day...
Thanks guys...

I purchased an A/C unit in 2018 with a 5-year warranty. I have notified them multiple times that my product does not work. They ignore me.