• BuyBackWorld

BuyBackWorld

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Overview

BuyBackWorld has a rating of 3.0 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BuyBackWorld most frequently mention customer service, and business days problems. BuyBackWorld ranks 6th among Sell Cell Phone sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Returns
    12
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate BuyBackWorld?
Top Positive Review

“Fast, efficient, good buy back prices”

Tim W.
11/1/22

I was amazed with these guys. They made me an amazingly reasonable offer, provided shipping labels, and had a system allowing me to track as my items were inspected, etc. I received my check less than 2 weeks after I sent the items off. Excellent!

Top Critical Review

“They hold my iphone hostage. And still no news!”

Tiantian T.
8/27/19

They've been holding my iphone for more than 2 weeks, i can't track my phone and i can't reach anyone from their company. I've traded phone in with other online company and usually i get paid within a week! What takes them so long? What made no one to respond my email & phone calls? I would call it scam till someone reply me! And if i don't hear them soon, i will take legal actions again your company!

Reviews (212)

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Reviews that mention popular keywords

customer service (7) phone (41) 10 days (3) 2 weeks (4) 2-3 business days (3) phone number (3)
Thumbnail of user tiantiant
1 review
1 helpful vote
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August 27th, 2019

They've been holding my iphone for more than 2 weeks, i can't track my phone and i can't reach anyone from their company. I've traded phone in with other online company and usually i get paid within a week! What takes them so long? What made no one to respond my email & phone calls? I would call it scam till someone reply me! And if i don't hear them soon, i will take legal actions again your company!

Service
Thumbnail of user stevef285
Steve F. – BuyBackWorld Rep

We're sorry to hear that your transaction didn't go as quickly as you wished, but we are glad to know that you were able to turn your old product into cash.

We will work on improving our payout times and hope to service you again in the near future.

Thanks again for the feedback.

Thumbnail of user stevenc2219
1 review
1 helpful vote
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October 31st, 2022

Do NOT EVER use this company. I sent an almost pristine Samsung Galaxy 21 in the box with all the forms books even the headset, All separately wrapped. I purchased the phone 100% cash but they claimed there was a lien on it? Suddenly their offer dropped. When i asked them to return the phone i got it back in bubble wrap with not one accessory or even the box and charger. What good is it now?
Take my advice throw your phone out the car window rather than use OC Buy back

Service
Value
Shipping
Returns
Quality
Thumbnail of user timg866
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I was amazed with these guys. They made me an amazingly reasonable offer, provided shipping labels, and had a system allowing me to track as my items were inspected, etc. I received my check less than 2 weeks after I sent the items off. Excellent!

Thumbnail of user stephenb2581
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Never used this site before but had a cell phone to sell. Process was easy and prompt. Their communication back to me was frequent and helpful to know where in the process we were. Got check quickly and all is good. Will definitely use them again if I have a need.

Thumbnail of user gannons
1 review
1 helpful vote
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July 5th, 2019

I recently wanted to sell some of my things but they sent me a box with insufficient postage and they mail service almost charged me 35$ and then they say its a "new service" and that the United States Postal Service is just wrong. When Pressed further and wanted to get a FedEx label they did not respond. So I just decided to keep my things rather than suffering from a scam. Don't use this company ever they are very shady.

Thumbnail of user stevef285
Steve F. – BuyBackWorld Rep

We're sorry that the USPS label did not make it to you and apologize on behalf of the USPS. The USPS has our account details on file and any difference in postage owed should be debited from our account so shipping remains free to you as the consumer. In the future, if you ever get charged for shipping, simply let us know and we will gladly credit you the reimbursement.

Thumbnail of user carolynl312
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Very easy to use site. Process is simple. Be sure that your checkout cart matches what you plan to send as you'll need to receive a certain amount from buyback in order to send in/process the electronics.

Thumbnail of user waynez16
1 review
0 helpful votes
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September 4th, 2018

I sent a device to them over two weeks ago, according to their website within two days of receiving your machine they complete the inspection and tell you if their original estimate is good. The problem is my computer has not been inspected, updated, evaluated or anything. The only time I hear from them is when they send me a canned email response. After more than a week waiting they sent me an email telling me that by the end of the day that they sent me this email, they'd have my estimate and everything ready to go. Another lie, I didn't hear from them the next day nor have I heard from them since. If you send them any of your equipment for evaluation, expect nothing, no money, not even your device sent back to you. They're either about to declare bankruptcy or they are just thieves.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

We're sorry you weren't happy with your experience with us on your most recent transaction. Since your order came when we were transitioning to a new facility in order to better service our customers there was a delay in processing your order. As it stands, on 09/04/2018 your device failed inspection due to: Condition Difference Device is overheating/Internal Fan is too loud. For that we have sent you a revised offer of $50 for your device. You then proceeded to reject the revised offer on the same day and your device was returned to you on 09/07/2018 via USPS Tracking: 940551169900059376758. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services. Thanks again and we look forward to hearing back from you in the near future.

Thumbnail of user gayleb42
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

I recall from way back when my experience with Buy Back World, and it was a pretty fast experience. They made packaging, shipping, and getting a check for your items selected online very easy. I probably would not have gotten the same value if I tried to sell it online myself, which saved me time and effort and dollars. I would highly recommend

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!

Thumbnail of user tanyas346
1 review
0 helpful votes
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December 6th, 2019
Verified purchase

I love the convenience Buy Back World offers to those of us who are working and do not have time to haggle with people about our electronic items.

You simply go on their website, enter in the item you have, the condition it is in, and print off mailing label and ship. Buy Back World does all the rest.

You get a fair price for your items. And it is automatically deposited into your account with no hassle.

Thumbnail of user stevef285
Steve F. – BuyBackWorld Rep

Click. Ship. Sold. Couldn't be faster or easier! Thanks for the compliments and we hope to hear from you again soon!

Thumbnail of user amandam654
1 review
0 helpful votes
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January 6th, 2020
Verified purchase

I was a tiny bit hesitant, because sites/stores like BuyBackWorld are hit or miss, sometimes. There was a slight delay with the whole process, but it was still well within the dates given by the store. Especially with the holidays falling right in the middle of the whole experience. It went smoothly, my full payment was sent promptly and I have no complaints!

Thumbnail of user stevef285
Steve F. – BuyBackWorld Rep

We appreciate you trying our services and we're glad to know everything worked out! We look forward to helping you cash in your old products again soon. Thanks again and all the best in the New Year!

Thumbnail of user douglasa559
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Buybackworld had given me a fair deal on used electronics that probably would have ended up in a landfill or just thrown in a drawer. I felt that at least I was getting something for the devices that I could use for something else. It was quick, organized and payout options were great.

Thumbnail of user andrewv78
1 review
0 helpful votes
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May 15th, 2018

Quick, friendly, and... AWESOME service! When you are ready to do a trade for your old electronics, GO TO BUY back world! I would use this service again and again! Highly satisfied and great prices! I was shocked at how easy the entire process was and would recommend this company to any of my friends or family.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!

Thumbnail of user danielleo202
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

Although communication wasn't always easy, with a little persistence, I was able to get the best price for the phone. Just make certain everything is released from the previous carrier to alleviate problems.

Thumbnail of user bric11
1 review
3 helpful votes
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May 21st, 2018

Started using buybackworld once Verizon upgrades stopped covering the cost of the phone. I couldnt be happier with the service and have saved a lot of cash. Everytime Apple releases a new iphone I buy the model under it and save getting hit 700$ by Verizon for upgrades. I recommend to all.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

We appreciate you using our services and we’re glad we were able to deliver on all of our promises. Thanks again!

Thumbnail of user matthewb2166
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

I've sold many many items on their site over the years. I almost always get their return packages to mail my stuff to them. I feel their grading system, price offered, time to receive your payment and communication is excellent. I have never had an issue and have always had a great transaction.

Thumbnail of user alang36
1 review
1 helpful vote
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August 7th, 2015

Great website. The process was so easy. I found my iPhone 5 and got an upfront price quote. They sent my kit and I shipped back the phone. I received the money in my paypal account 2 days after my cell phone got there. I told my friends about this site because it is awesome.

Tip for consumers:
You can sell them other electronics, not only iphones and tablets.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

We appreciate your kind words and look forward to hearing from you again soon. Thanks again!

Thumbnail of user jens178
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

Was skeptical at first, but the buy back system is legit. They send the box, free of charge, free shipping, etc- and keep you updated as each step of the progress is occurring. In 10 days all together, I was sent the exact amount I was quoted.

Thumbnail of user stevef285
Steve F. – BuyBackWorld Rep

We appreciate you trying our services and we're glad to know everything worked out! We look forward to helping you cash in your old products again soon. Thanks again!

Thumbnail of user laurenm134
4 reviews
7 helpful votes
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March 25th, 2019
Verified purchase

Very easy to use their site and very fair. Fast payment! They had the highest prices of others I'd looked at and they actually pay you (unlike others I've used). Will definitely use them again in the future!

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!

Thumbnail of user coryl46
1 review
0 helpful votes
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January 6th, 2020
Verified purchase

It was very easy to sell my old AirPods after buying the newer model. I followed their instructions on the website, printed and attached the free label to the box I was mailing it in and a couple of days later they contacted me via E-Mail. I owned them for several years and in my opinion were in "fair" condition. When they inspected them to confirm their value, they bumped them to "excellent" condition and gave me a better price! I was very impressed with that.

Thumbnail of user stevef285
Steve F. – BuyBackWorld Rep

Click. Ship. Sold. Couldn't be faster or easier! Thanks for the compliments and we hope to hear from you again soon!

Thumbnail of user lisad3102
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

This is the second time I've used BuyBackWorld. They sent a box with packing material and when they received it, sent us a check. For us the hardest part was cleaning all the info off the Apple computer.

Thumbnail of user robm342
1 review
0 helpful votes
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February 17th, 2020
Verified purchase

I sold back 2 iPhones and an iPad. I was quoted one price before I sent them. Much to my surprise, after they received my items and inspected them they told me the iPhones were worth more than they originally quoted and paid me that amount! Totally unexpected! That is integrity in my book! Great doing business with an honest company! I will recommend them to everyone!

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

We appreciate the positive feedback and we're always happy to WOW our customers. Even if you make a mistake on identifying your item, we will always honor the correct price, even if it means paying you more. With BuyBackWorld, the customer is king and our service is paramount. Thanks again and we hope to hear from you soon!

Thumbnail of user christopherm2818
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

One of the few sites that would give a higher price for a brand-new, unopened Galaxy Watch. Fairly easy process. Only downside was they take-off a few precent to pay you electronically & the packaging envelope they provided was too small & wouldn't have protected the item well (so I used a box). Overall very satisfied & would use them again.

Thumbnail of user ryanv45
1 review
0 helpful votes
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January 8th, 2019
Verified purchase

I under valued my iPhone and they honored its true value and paid me more than I anticipated. We have since upgraded all the phones in our family and I also sent these phones in to BuyBackWorld. Super pleased!

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!

Thumbnail of user tc162
1 review
4 helpful votes
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October 6th, 2018

(updated
10/26/18) My advice is to approach this site with caution. I made an "order" to sell them a Moto E4 (a current spec phone!) for the ridiculous price of $15. I stupidly sent the phone in & they received it on Sep 10,2018; I *finally* received a check on Oct 25 - a month & a half later! They claimed the delay was due to moving to another location. NOT MY PROBLEM. If they couldn't fulfill their business obligations, for whatever reason, they shouldn't have been accepting orders to buy or sell phones. I have to wonder how long it would've taken (if ever) to get payment if they hadn't seen one of my online reviews & replied to it. At any rate, they did eventually complete the deal; only time will tell whether the time frames will get better once they've settled into their new location. Your experiences may vary.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

We're sorry you weren't happy with your experience with us on your most recent transaction. We typically take about one week to inspect an order, however, since your order came to us as we were transitioning to a new facility there was a delay in inspecting your order. As it stands, on 10/19/2018 your device passed inspection for the Fully Quoted Value of $15 for your device. Your payment was then sent out to you on 10/20/2018. Thanks again and we look forward to hearing back from you in the near future.

Thumbnail of user joeyg36
1 review
1 helpful vote
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November 20th, 2018

ÏThey are totally scam artists. Didn't give me a price until about the 60-day mark which is well beyond their 10-day promise. Then they drop 3 perfectly good phones from $35 down to $0.50 and $0.25. After 6 or 7 emails that was their solution. They are legit scams do not do business with them. You're warned

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Hi Joey, We're sorry you weren't happy with your experience with us on your most recent transactions. Since your orders came when we were transitioning to a new facility in order to better service our customers there was a delay in processing your orders. As it stands, in regards to your iPhone 5C order; we emailed you on 11/06/2018 in regards to removing the iCloud lock on the device in order for us to proceed with inspection. We have not heard back from you yet regarding this issue. On 11/20/2018 your LG G4 device failed inspection due to: Condition difference. You checked out an LG G4 Verizon device in Excellent condition. However, upon inspection of the device it was found that the device has a cracked camera glass and a cracked screen. Due to this you were sent a revised offer of $2.00 for your device. You then proceeded to accept the revised offer on the same day and your payment is currently being processed. As for your order regarding your iPhone 4S device it was found that you sent in an additional iPhone 4S device. We ask that in the future that you please create an order for your device in order to receive updates on your device once your device has been inspected. It was determined that both your iPhone 4S devices failed inspection on 11/01/2018 due to: Will not power on. For that you were sent a revised offer of $0.25 for your device. You then accepted the revised offer on 11/03/2018 and your payment was sent out to you on 11/06/2018. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services as long as we hear back from you within one week from when the revised offer was sent to you. Thanks again and we look forward to hearing back from you in the near future.

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From the business

Sell used electronics and cell phones with BuyBackWorld. Sell your old iPhone, iPad, smartphone and more for cash with our online trade in program.

Company Representative

Thumbnail of user kenm300
Elvis T.

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