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BuyBackWorld has a rating of 3.0 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BuyBackWorld most frequently mention customer service, and business days problems. BuyBackWorld ranks 6th among Sell Cell Phone sites.
I was amazed with these guys. They made me an amazingly reasonable offer, provided shipping labels, and had a system allowing me to track as my items were inspected, etc. I received my check less than 2 weeks after I sent the items off. Excellent!
They've been holding my iphone for more than 2 weeks, i can't track my phone and i can't reach anyone from their company. I've traded phone in with other online company and usually i get paid within a week! What takes them so long? What made no one to respond my email & phone calls? I would call it scam till someone reply me! And if i don't hear them soon, i will take legal actions again your company!
I had used another company and they offered me $1 because I put the wrong model number down as a "s" (couldn't remember) even though the phone was in perfect condition-didn't even check. BuyBackWorld was great and offered me the full amount! Thank you BuyBackWorld!
Got a quote based on model # of a 4G smart phone and submitted request for kit to send in. It went thru and no acknowledgement. Upon contacting "customer service", I was told they couldn't find my order and to re-submit. Then I was told there were TWO orders. I was then sent TWO e-mails with TWO tracking #'s and again, contacted customer service and told to use whichever one I wanted. They got my phone, said it was "different" and gave me a "revised" quote. After days of arguing, I finally accepted their offer. Then 3 days later, I got an acknowledgement. 3 days after that, I had to contact and threaten to file a complaint if not paid. I got paid within hours of that... FINALLY.
I recently purchased an iPhone 11 Pro Max but did not want to use my iPhone XS max as a trade in because my wireless provider was not offering fair market value and capped the value at a much lesser amount than what BuyBackWorld was offering. The process was easy and user friendly. I submitted what I was trying to sell, received a quote, mailed out my iPhone and in less than a week the exact quoted amount was deposited in my PayPal account. Very happy with the process and will use BuyBackWorld on all future transactions. I will also recommend to others who are interested in selling their mobile devices.
Thank you for choosing BuyBackWorld.com! We hope that you will visit us again soon!
I was pleased with transaction. My item was accurately described to BuyBackWorld. They provided me with a quote based on my description. BBWorld sent me shipping material as they stated they would. I sent my item in. BBWorld acknowledged receipt of my item. Within a reasonable time, BBWorld paid me the full amount that they quoted at the outset. Easy and fair transaction.
Very quick service... just over 3 weeks from the day I sent in my phone to I got my check. Was kept informed by email with all the steps completed form receiving the package, inspecting my phone and issu8ng the check.
Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!
To make a long troy short BUYBACKWORLD recieved 5 phones from me total to purchase.
4 used ones and 1 new one.
Of course the 1 new one that was worth the most was not received. Im not sure how you get the other phones but not the new on when they were all sealed in the same package.
This is my go to company for getting rid of my phones and ipads. They by far give the best offers and the service is quick! I have not had a problem! I recommend this company to anyone looking for the best rates and offers out there!
Great! We’re happy to hear everything went well and look forward to the opportunity to serve you again in the near future!
Horrible experience. Should be zero stars. I was originally quoted $177 for my fully functional, no scratches or cracks iPhone XR 128gb device. They sent me an email saying the phone I sent them was an iPhone 6 and offered me only $10. I rejected that offer and they sent me that wrong phone (iPhone 6) back. After complaining and providing the IMEI number, they located the phone I sent them but changed the offer to $80 (because of a Defective Digitizer / touchscreen). There was nothing wrong with the phone when I sent it in. Touchscreen worked. I rejected that offer, returned the iPhone 6 they had claimed I sent them, and am waiting for my original phone to be returned. Shady business practices. I won't be doing business with them again and recommend you think twice before sending them your device.
Tip for consumers:
Think twice before sending them your device.
The website states best repurchaser in the business and doesnt over inflate estimates. I sent in multiple phones and iPods. All of them worked by the way because I had charged them and turned them on prior to packaging. They quoted me over 100.00 and after having to wait and contact them after several weeks of no update they came back and gave me 16.00. The company is a scam with over inflated quotes and under payouts.
We're sorry you weren't happy with your experience with us on your most recent transaction. As it stands, on 11/14/2017 all four of your devices failed inspection due to the following: Your iPod Touch 1st Generation failed inspection due to: Defective Charger Port. For that we have sent you a revised offer of: 0.25 for your device. Your iPod Classic Original failed inspection due to: Will not power on. For that we have sent you a revised offer of 0.50 for this device. Your iPhone 5S failed inspection due to: Yellow tinted boarders around LCD. For that we sent you a revised offer of $15 for your iPhone 5S. Finally, your iPhone 4S failed inspection due to: defective buttons. For that we sent you a revised offer of: 0.25 for your iPhone 4S device. Since you were unsatisfied with the revised offers your devices were returned to you via USPS Tracking: 9405511699000053705245. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services. Thanks again and we look forward to hearing back from you in the near future.
I had a problem receiving my funds that had nothing to do with BBW, and even though there was nothing they could do, they still contacted Venmo on my behalf at my request. I love it when a company works hard for their customers, and BBW never disappoints.
Well over a month ago I sent a tablet and a phone and no payment like the website said in a few days. After many many emails they finally passed it on to a supervisor and said the phone had a burnt image in the screen and a broken LCD when I sent it to them it didn't have a scratch on it so I had to wait over a month for them to offer me practically nothing and now I'm fighting to get my stuff back don't waste your time with them.
Hi Matthew, We're sorry you weren't satisfied with your recent transaction. Please provide us with your Order ID so that we may look into this matter for you. Thank you.
I sent in a $1500 brand new laptop over 2 months ago and was never paid: order PS*******721. I also reached out many times with no reply. What the heck is going on?
Their site states a pretty fast turn around but in reality, it takes much longer. Sent my item almost 2 weeks ago & still waiting for them to review it. It has been there 5 days now.
We're sorry you weren't happy with your recent transaction. We typically take about one week to process an order. As it stands, your device was received on 04/19/2019. Your device then passed inspection for the Fully Quoted Value of $25 on 04/25/2019. Your payment was then processed and issued out to you on 04/26/2019 which is one week from when your device arrived to our facility. Since you chose PayPal as your payment option your funds were available to you for immediate usage. Thanks again and we look forward to hearing back from you in the near future.
This is a scam. I have been waiting for my payment for TWO MONTHS. Last contact from them was "we will give you an update in two business days" after a month of waiting. I have emailed several times. Can not believe I fell for this. DONT USE THIS SERVICE, anyone who left a positive review lied.
We're sorry you weren't happy with your experience with us on your most recent transaction. Per your request your device was returned to you via USPS Tracking: 9400111699000950125648. We hope to hear from you again in the near future.
I was a little skeptical at first, but everything worked as they described. You're not getting a lot for your goods, but it's better than throwing them away.
So I sent in my Samsung S7, I got an email from them on Nov. 5th saying they opened my box. I havent heard anything so yesterday Nov. 13th I chated online someone told me they didnt have anymore info and sent a message to manager and I should have a update today. Well its nov. 14th at 4pm and still nothing. They have had my phone for 10 days and havent even sent me a check.
Hi Amy, Please be advised that we emailed you on 11/15/2018 in regards to your device having a BAD ESN. We ask that you please contact Boost Mobile in regards to clearing the ESN so that we may proceed with inspecting your device. Thank you.
We sold our devices to BuyBackWorld. We gave them our Vemno account account. They claimed to send funds to Vemno and now the funds are sitting somewhere uncollected. We called Vemno no less than 3 times. Each time they comfirned BuyBackWorld did not attempt to send any funds to our Vemno business nor personal account. This is not how you are suppose to run a succcessful business. One that claims they have over 500 employees and no one answers the phone of three numbers we found on the net. Everytime we call, no one is available. This is not right and dead wrong.
Tip for consumers:
Use with care and trust your judgement
Products used:
Iphones and Samsung Ultra
Sent my iPhone on August 1st. Got a message on August 6th that my package received. And a message on August 7th that my package has been opened and inspected. As of today, SEPTEMBER 5th I have heard NOTHING. I contacted customer service a few times only to be told that the status will be updated in 2-3 business days. Those days go by and nothing updated. I should have read the reviews before I sold anything to this company. DO NOT SELL HERE. Terrible service and nothing is done on the turn-around times that they promise. I have cancelled my sell and requested that my item be returned back to me so we will see if that happens.
Hi, J W. We're sorry to hear that you weren't satisfied with your recent transaction with us. We ask that you please provide us with your Order ID so that we may look into this for you.
Facebook Marketplace is full of weirdos, and bidders on eBay want to low-ball. I sold my Apple Airport router through BBW. Fair price and prompt payment.
I was initially happy with the website and efficiency of filing a claim. The problem is when it took over two weeks to get paid. No follow up until I had to email to confirm.
We're sorry you weren't happy with your recent transaction. We typically take about one week to process an order. However, since your order came in during a surge of trade-ins there was a delay in processing your order. As it stands, your device passed inspection on 04/19/2019 for the Fully Quoted Value of $110. Your payment was then processed and sent out to you on 04/22/2019. Since you chose PayPal as your payment option your funds were available for immediate usage. Thanks again and we look forward to hearing back from you in the near future.
Got a new series 4 Apple Watch for Christmas, looked to see what I could do with my Series 0 watch which was working fine and I Good condition. Found BuyBackWorld, got my estimate on line, sent them my watch, got paid as simple as that. I highly recommend BuyBackWorld
Great! We’re happy to hear everything went well and look forward to the opportunity to serve you again in the near future!
I sent in a ZTE Warp Elite Boost Moblie, in a perfect condition and I received an email saying that the phone's LCD screen had burns in it. When I sent it off it, there was absolutely nothing wrong with the LCD screen, there wasn't even a common scratch on the screen! I don't know what's going on, because it's horrid lie. At this point, I don't even care about the money I would have received, all I know is this company has permanently lost my service and respect. I would have never sent my device off to you if I would've known. I read reviews and this is a frequent occurrence. This shouldn't be happening to me nor anyone else!
We're sorry you weren't happy with your experience with us on your most recent transaction. On 04/24/2017 your device failed inspection due to: Damaged LCD burn in spots. For that we have sent you a revised offer of 0.25 for your device. Since then we sent several reminder emails in regards to the revised offer. Since we did not hear back from you as per our terms, on 05/01/2017 your payment was then processed and sent out to you at the revised rate one week from when the revised offer was sent to you. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services as long as we hear back from you within one week from when the revised offer was sent to you. Thanks again and we look forward to hearing back from you in the near future.
I've sent about three items to BuyBackWorld and I had very good, prompt professional service! I recommend them to anyone else wanting to sell their used or new devices!
Great! We’re happy to hear everything went well and look forward to the opportunity to serve you again in the near future!
Be sure to read the website before you send your items in... I sent in something that was in fairly good shape got a revised amount that was decent... accepted their offer, but before I accepted their offer... I received an email stating that the turnaround for my inspection would be 10-15 days... Ummmm no. Your website says two days and that is when $70 was slashed off of my initial offer after I sent the email inquiring about my merchandise. Now I am waiting for payment... I chose the PayPal option because it was quicker. All you need is a persons email address or their PayPal ID in order for you to pay them using PayPal... Less than 10 seconds depending on how fast you type. So I do not know why it would take 2 days for the PayPal payment to go through when it is an instant transaction. I have emailed about payment and gotten no response. The chat link is always offline and no one ever answers the phone number. I got a pretty fast response on the first email... but nothing on the second one so far. If you need cash fast... you may want to explore other options.
Tip for consumers:
Read the fine print... make sure you do everything stated or your money will be delayed.
We're sorry to hear you didn't have a great overall experience, but without a specific Order ID (PS #) to look into, we are unable to provide specific feedback on what happened with your transaction. In any event, your PayPal payment should have been sent to you within two days of an Accepted Revised Offer so if it wasn't, simply drop our Customer Service an email and we'll be more than happy to look into it further and resolve this for you ASAP. Thanks again for using our services!
I not going to lie it takes a few minutes. To get everything take care of. Cause they thoroughly inspect everything. An if you have any questions they will email you back.
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Sell used electronics and cell phones with BuyBackWorld. Sell your old iPhone, iPad, smartphone and more for cash with our online trade in program.
We're sorry you were not happy with our services. We strive to offer the quickest turnaround time and seamless process in the world, but do understand sometimes we fall short of your expectations. We had a manager review your order transactions and see that two orders were placed for the same item so we have cancelled and closed out the duplicate order. In terms of the Shipping Kit never reaching you, we send those directly to the address provided during the checkout process and then rely on the USPS to make final delivery. If there were any issues on their part, we apologize on their behalf, but we are always available via phone, chat or email to send a kit directly with tracking once an address is confirmed. In any event, your device was sent a revised offer from $12 to $5 because the model you indicated during checkout did not match the model we actually received. Your item was received on 12/31/2018, inspected on 01/03/2019, and the new quote was accepted by you on 01/09/2019. We then promptly issued your payment directly to your PayPal account on 01/11/2019 for the revised amount. We appreciate you trying our service and hope the next time we can provide you with a better experience. Thanks again for the opportunity to buyback your old products.