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BuyBackWorld has a rating of 3.0 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BuyBackWorld most frequently mention customer service, and business days problems. BuyBackWorld ranks 6th among Sell Cell Phone sites.
I was amazed with these guys. They made me an amazingly reasonable offer, provided shipping labels, and had a system allowing me to track as my items were inspected, etc. I received my check less than 2 weeks after I sent the items off. Excellent!
They've been holding my iphone for more than 2 weeks, i can't track my phone and i can't reach anyone from their company. I've traded phone in with other online company and usually i get paid within a week! What takes them so long? What made no one to respond my email & phone calls? I would call it scam till someone reply me! And if i don't hear them soon, i will take legal actions again your company!
I had previously purchased two new Motorola cell phones to be used by my senior parents. The cell phones were never used so I decided to sell them to BuyBackWorld. Both phones were in their original boxes. I had self-declared the phones to be boxed, in near new condition. My first problem with BuyBackWorld came when a small padded envelope was sent to me for use in returning the phones. That envelope could only accommodate one of my boxed phones. After several email exchanges, a box was sent to me for my use. At this point I should have known better to not use this service, but I went ahead and sent the phones in.
The phones were received and evaluated. BuyBackWorld informed me that the phones displayed "light wear" and that their initial price offer to me was being reduced. The phones were brand new and had never been used. Moreover, the phones were encased in Spigen cases and the glass screen still had the factory applied thin film plastic sheet protector. It was impossible for the phones to have "light wear". I rejected BuyBackWorld's reduced offer. My phones were then returned to me in a thin plastic unpadded envelope. The boxes for the phones were damaged due to the lack of any padding or protection. Of course I am sure that BuyBackWorld could have cared less.
My takeaway from this experience is that BuyBackWorld has an incompetent workforce and utilizes a sleazy operating plan.
BuyBackWorld mailed packaging for shipping. I was notified when they received my item and again after it was evaluated, Payment was sent through PayPal.
AWFUL. I sent back an old iPad in EXCELLENT condition. Not a scratch on it. I used the packaging BBW sent me, and added additional newspaper to cushion it further. Was supposed to have been inspected in 2-3 business days. When 2 weeks had gone by with no word on my device, I e-mailed customer service to ask about the status and shortly after received a message that my item failed inspection due to "heavy wear." They offered me a significantly reduced quote, which I rejected, and asked them to return my item to me. When I received it, it was completely SHATTERED. Screen and housing broken and splintered as if someone took a hammer to it. This damage likely occurred in the company's warehouse, whether intentionally or inadvertently, and they took ZERO responsibility for it. The bottom line is this company failed to provide adequate protection of my item in the process of transit, receipt, unpacking, and inspection; and as a result rendered my old but pristine device completely worthless.
Buybackworld made it seem less and easy. They're organized, professional, a company of their word. I highly recommend them and will use them again and again. Thanks buy back world
We appreciate your kind words and look forward to hearing from you again soon. Thanks again!
Took weeks to get paid out because they lost my shipment. Showed arrived, but they said they didn't have it. Made me jump through a bunch of hoops to finally get paid over a month later
Buyback world is easy, fast way to sell old technology. From the time you enter an order, through to processing they keep you updated every step of the way.
We appreciate you using our services and we’re glad we were able to deliver on all of our promises. Thanks again!
Website is easy to use and the entire process is really simple. I've used BuyBackWorld for old phones and tablets multiple times and will continue to use them as long as they are in business.
We were very surprised that our phone was going to be purchased for more than we thought. This company was honest and very efficient to deal with. We will recommend BuyBack World to others.
I sold a few of my cell phones, a couple of tablets and an iPad. They are very good and easy to work with. Very helpful. Would recommend them to everyone
Thanks for being a repeat customer and we're glad to know that we've been able to deliver a fast and easy selling experience to you on multiple transactions. We hope to service you for years to come. Happy selling and all the best!
Got an email saying they received an empty pouch that the weight of the pouch reflects that I did not mail it. I absolutely did! I did exactly as I was told to do and now am stuck with ZERO
Very easy process, payment was quickly made after the iPod had been checked over. BBW was the only business that would buy back the iPod. So- very happy.
Sent in our cell phones to BuyBackWorld and they checked our phone and paid the agreed amount. Would recommend them to anybody interested in selling there old phone.
Thanks for the kind words - we appreciate it!
I have used BuyBackWorld seveal times over the years and have always been paid a fair price for my used cell phones. I plan on using them again in the future.
We appreciate you using our services and we’re glad we were able to deliver on all of our promises. Thanks again!
I sent in my device - it was tracked and I was kept apprised of the process the entire time. It was quickly reviewed and funds transferred. Overall very positive experience.
The site was easy to use and the merchant was trustworthy. I was confident that I will get the money paid and also was confident that my items will go to a new home.
I have found BuyBackWorld to typically provide the highest offer and have always come through. I rate them down one star because the shipping material they provide now is subpar.
It took a couple weeks but everything was legit. I would not have gotten $170 for that phone anywhere else. Plus free shipping. Well done buyback world.
We appreciate your kind words and look forward to hearing from you again soon. Thanks again!
I tried a couple other places to sell my headphones, but BuyBackWorld had the best offer. Absolutely no hassle, free shipping, label and carton. Can't beat that.
Sold some phones, it took a few days to process but they sent payment as agreeed. Even bumped up payment a few dollars due to some phones being in better condition than indicated.
Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!
I was told the phone wouldn't power up. I had used it many times before sending and we I got it back, it powered right up.
I'd previously had sent a phone and the process was outstanding.
We're sorry you weren't happy with your experience with us on your most recent transaction. As it stands, your device failed inspection on 01/11/2019 due to: Will not power on. For that we have sent you a revised offer of $3 for your device. You then proceeded to reject the revised offer on 01/15/2019 and your device was then processed for return and mailed out to you on 01/16/2019 via USPS Tracking: 9400111699000621412275. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services. If you believe that our recent assessment was done in error you can always go ahead and create a new order to have your device reinspected by our QC Team. Thanks again and we look forward to hearing back from you in the near future.
Got a few less $ than expected but still glad to have them as a resource for getting rid of used electronics. The process was efficient.
Very satisfied with the entire process. I was informed by email from start to finish. I'd absolutely do it with Buy Back World again
We appreciate your kind words and look forward to hearing from you again soon. Thanks again!
BuyBackWorld is a great way to get the best price available for your old Mac products. I may use them again in the near future.
Got what I was originally quoted minus 10%. With so much fraud out there, I am happy to declare this business is legit.
We appreciate you using our services and we’re glad we were able to deliver on all of our promises. Thanks again!
Easy process. We received the stated estimate given for an old iPad. The check arrived in a fairly short period of time.
Great! We’re happy to hear everything went well and look forward to the opportunity to serve you again in the near future!
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Sell used electronics and cell phones with BuyBackWorld. Sell your old iPhone, iPad, smartphone and more for cash with our online trade in program.
We're sorry you weren't happy with your experience with us on your most recent transaction. We inspect all devices in the condition we receive them in. As it stands, on 01/30/2018 your device failed inspection due to: Device was inspected with a cracked front glass. For that we have sent you a revised offer of: $130 for your device. You then proceeded to reject the revised offer and your device was returned to you via USPS Tracking: 9405511699000569193192. We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance so there is never any risk or obligation when trying out our services. Thanks again and we look forward to hearing back from you in the near future.