• BuyBackWorld

BuyBackWorld

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Overview

BuyBackWorld has a rating of 3.0 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BuyBackWorld most frequently mention customer service, and business days problems. BuyBackWorld ranks 6th among Sell Cell Phone sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Returns
    12
  • Quality
    13
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How would you rate BuyBackWorld?
Top Positive Review

“Fast, efficient, good buy back prices”

Tim W.
11/1/22

I was amazed with these guys. They made me an amazingly reasonable offer, provided shipping labels, and had a system allowing me to track as my items were inspected, etc. I received my check less than 2 weeks after I sent the items off. Excellent!

Top Critical Review

“They hold my iphone hostage. And still no news!”

Tiantian T.
8/27/19

They've been holding my iphone for more than 2 weeks, i can't track my phone and i can't reach anyone from their company. I've traded phone in with other online company and usually i get paid within a week! What takes them so long? What made no one to respond my email & phone calls? I would call it scam till someone reply me! And if i don't hear them soon, i will take legal actions again your company!

Reviews (212)

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Reviews that mention popular keywords

customer service (7) phone (41) 10 days (3) 2 weeks (4) 2-3 business days (3) phone number (3)
Thumbnail of user miltons41
Washington
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

Great, prompt, service easily set up. Response time was very minimal. Will use this service in the future.
Thanks for everything.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

We appreciate your kind words and look forward to hearing from you again soon. Thanks again!

Thumbnail of user lindat1930
New York
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

The process was so easy, and I received my payment very quickly. I will send more unused items to sell soon!

Thumbnail of user kylem617
California
2 reviews
0 helpful votes
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July 19th, 2022
Verified purchase

Great service and efficient. I enjoyed the excellent service provided by Buybackworld.com. They did a wonderful job from start to finish.

Thumbnail of user danielh2295
Texas
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

I was fairly happy with the deal, but would not mind getting even more money. There's always room for more!

Thumbnail of user brooksieh
Florida
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Very pleased so far - not sure why there has to be at least 50 characters - saying I am "very pleased so far" sums it up perfectly - thanks

Thumbnail of user josev679
Oklahoma
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

I have used buybackworld now for about 15 items. They are awesome at tracking from create to payment. I use them for all my older electronics.

Thumbnail of user kennethb1582
Florida
2 reviews
0 helpful votes
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May 10th, 2023
Verified purchase

My iMac was too old to sell. The process was a little bit slow but I look at it as helping the environment. Simple & Easy.

Thumbnail of user miayas
Alabama
1 review
0 helpful votes
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November 25th, 2022

Sent in my iPhone11pro in and was honest in the condition of it. I dropped it and the front and back were cracked. Was quoted $100 with it being broke. They received it then tried to lie and say there was an activation lock on the phone. There wasn't. I owned the phone. They also lied and said find my iPhone was still activated on the phone even though it for a fact was not because I had to turn it off before I could activate my iPhone 14. They argued with me for 2 days about the status of the phone until I sent screenshots debunking there bull crap. Then they admitted I was correct and said they would continue with the evaluation and it would take another 48 hours. At this point they have already had my phone for 3 days…. After taking another 2 days they sent me a final offer of $20 because they claimed the phone would not hold a full charge. Which is bull crap because it worked fine before I cracked the screen. A cracked screen has nothing to do with the battery status. I only accepted the offer because I was tired of going back and forth and am out of town for the holidays and did not want it sent back to my home before I return. Long story short. Don't waste your time. They took 5 days when they advertise receiving payment within 24 hours of receiving device. They try to lowball you and create issues that never existed. Took 5 days just to give me $20 for a phone worth well over $500. Will never use again and I will write a review on any website I see to keep others from being scammed.

Tip for consumers:
Don’t waste your time

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindab4454
Arizona
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

I wasn't using my Barnes and Noble Nook anymore and didn't want to give it to the Goodwill. So, I thought I'd give BuyBackWorld a try. It was easy, quick, and I will definitely use them again.

Thumbnail of user jesusv158
Texas
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Everything was done online and the service was fast. Once they received my phone, payment was sent out right away. Will use again if needed.

Thumbnail of user katel93
Hawaii
1 review
0 helpful votes
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May 11th, 2018

I was paid the exact quoted amount for my iPhone 7 and old MacBook. I would definitely sell used electronics to them again.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

We appreciate your kind words and look forward to hearing from you again soon. Thanks again!

Thumbnail of user johns4784
Florida
1 review
3 helpful votes
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February 13th, 2020
Verified purchase

Sent them a lens, in response to a quote. Recived acknowledgement that they had received it, but never saw the $$.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

We're sorry to hear about the delay in processing your lens. It is possible that your lens required a specific camera in order to properly test it, but if you provide us with your Order ID (PS #), we would be more than happy to address and resolve the issue ASAP for you. Please let us know via email at service@buybackworld.com - thanks!

Thumbnail of user barrettb35
North Carolina
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

IPhones gathering dust. Mailed in and received money back in mail. Quick transaction. Easy. BuyBackWorld provided padded return envelopes.

Thumbnail of user stephaniem2777
Pennsylvania
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

I think that I could have gotten a higher payment elsewhere if I spent more time researching, but this was better than nothing.

Thumbnail of user scottb3136
Michigan
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Fast and friendly service answered all the questions I asked and got the payment a few days after they received my phone

Thumbnail of user charlesd1655
Indiana
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

Made offer based on my honest description.
Offer was confirmed and received on a timely basis
They pay all costs
Highly recommend

Thumbnail of user lindac711
Illinois
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

Piece of cake dealing with these folks - can recommend with no problem. Felt like they were fair with their offer.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!

Thumbnail of user josephl267
Connecticut
1 review
1 helpful vote
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November 14th, 2018
Verified purchase

I found the whole experience enjoyable. From the initial contact to the final payment, every step was smooth and easy.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!

Thumbnail of user israelm43
Egypt
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

It took a bit to get the money after I shipped my camera to them but they kept me updated the whoke time and it all went smoothly.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Great! We’re happy to hear everything went well and look forward to the opportunity to serve you again in the near future!

Thumbnail of user joannm79
Pennsylvania
1 review
0 helpful votes
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November 14th, 2018
Verified purchase

This site is easy to use, turnaround is satisfactory, they keep you updated on status. I've found this site to have the best buy back rates around,.

Thumbnail of user kenm300
Elvis T. – BuyBackWorld Rep

Thanks for the great feedback. We’re glad everything went well and look forward to hearing from you again!

Thumbnail of user chrism1081
Michigan
1 review
0 helpful votes
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September 6th, 2019
Verified purchase

I was pleased that I received more than originally estimated. Thanks for a good transaction that exceeded my expectations.

Thumbnail of user stevef285
Steve F. – BuyBackWorld Rep

We're always glad to hear customer feedback and we're happy to know you had a great experience! We look forward to hearing from you again!

Thumbnail of user rafaelh97
Mexico
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Easy to follow instructions. Self shipment envelope was received and simply dropped into the post office and received my check in the mail.

Thumbnail of user zachl130
Texas
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

It's always great dealing with Buy back world! They get your offer taken care of quickly with no issues! Very timely! Thank you Buy Back World!

Thumbnail of user mariannem467
Pennsylvania
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Fair price for items. Fast payment. The site is easy-to-use and the shipping label is easy to print.

Thumbnail of user briant519
Illinois
1 review
0 helpful votes
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April 21st, 2020
Verified purchase

I've used BBW several times and have had good experience. Process is smooth and offers have been solid.

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From the business

Sell used electronics and cell phones with BuyBackWorld. Sell your old iPhone, iPad, smartphone and more for cash with our online trade in program.

Company Representative

Thumbnail of user kenm300
Elvis T.

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