BuyBuyBabyReviews 301

IOn march 22 I purchased two articles and I was waiting for the delivery, but 15 days after I never received the order and any email from the store. I called an for my surprise the order never was placed and the lady told me that the system had problem. They took my money but never send me nothing. Then I HAVE TO PLCED THE ORDER AGAIN BY PHONE FOR ONE OF THE ARTICLES BUT THE OTHER WAS UNABLEABLE TO BY IT. FOR ALL OF THIS NEVER TRUST IN THIS WEB SITE. BAD COSTUMER SERVICE.

I purchased two items from here for my friends baby shower, I paid extra for express shipping AND for gift wrap and i just got ONE out of two items and it was not gift wrapped and the actual box that the WubbaNub came in is all damaged and cracked open! What a joke! And the infant swing that I paid over $100 for didn't even come yet like it was supposed to with the WubbaNub! I'm beyond annoyed and disgusted with this crappy service I will NEVER be ordering from them again, I'll be taking my business elsewhere who can actually comprehend my wishes.

I'm very disturbed and feel like my privacy has been violated. I started receiving emails from Buy Buy Baby before I even knew what it was. Not only did I start receiving emails, they were coming in on my security-protected work email that I never give out. This means the company must have used some manner of fraud to identify and obtain my email. Probably through some means of buying info and data pertaining to my internet searches because I am pregnant and have been googling a lot of things about babies. Either way, I am not impressed. I did not give them permission to use my email. Annoyed.

We needed to start our registry for our first baby.
Being new to this we needed help. Troy at the Brooklyn location was so helpful!
She walked with us in the store and gave us her honest opinion of what products are best and which ones we should opt away from. Had we not had her help I know for a fact we would have spent many many more hours creating our registry.
We were done in about 4 hours which really isn't too long given the infinite number of items to sift through. Thanks Troy!

I purchased a baby bed in Austin Buy Buy Baby at the end of October. The employee was rude and insisted she could not sell me the bed because I was strapping it to the rails on my car. With the help of a store manager I was able to purchase the product only to be followed out the door by another manager who watched their employee drop the bed at my car and make sure he did not help load it. I have no problem with that, however if looks could kill I would have been dead. In November I would purchase the dresser only to find out it was out of stock. We waited through December only to find out it was discontinued. By now I can not take back the bed. I called the manufacturer to find out they have a similar dresser in the same color. She said it was in stock. She talked to the store associate and I ordered right then with a nightstand. My daughter is having a house built so I sent the items to the store to be picked up by me. The nightstand showed up but no dresser. I am now being told it is out of stock. The delivery part of the company said it is not the policy to be delivered to the store that it is a white glove delivery because of the weight. Long story short, I have a bed and nightstand and now no dresser. My grand baby is due Feb 28 and the dresser will arrive (maybe) March24th. I can honestly say that Sarah at the Tyler store in the baby department has gone above and beyond to try to make this horrible experience right. She has impeccable customer service skills. If I owned a business I would want her as an employee. The overall experience of everything else is questionable. I recommend purchasing your baby furniture from a reliable and reputable business. This is not the place. My heart goes out to everyone who has gone through an ordeal like this at a time when purchasing baby furniture should be a happy and memorable experience. UPDATE. I was shipped a dresser from another state. It arrived Feb28th. I picked it up today and had help loading it. Thank you Sarah for all your help and the help of your regional manager.

My son and his girlfriend picked out a stroller/ carseat system that they wanted. The site says that if you give them your email address, they will send you a coupon for 20% off. The coupon is actually for Bed Bath and Beyond, and not everything available at buybuyBaby is available through Bed Bath and Beyond. The first stroller they chose was only available at Target, where the coupon is no good and the stroller was not available within 100 miles. The second one they chose, was not available through Bed Bath and Beyond, so the coupon could not be used. I question their corporate integrity.

Made an order more than two weeks ago. They claimed to have shipped it twice but refuse to give me a tracking number. I keep emailing them complaining about how I did not receive my order and they keep replying that I should call them but won't give me a phone number I can actually use (I am not in the US). Made an order of more than 400euros and 15 days later all they did was take my money and lied. I am reporting them for fraud. Stay away from this shop, don't give them your hard earned money.