• Patpat US

Patpat US

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Overview

Patpat US has a rating of 4.9 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat US most frequently mention customer service, and good quality. Patpat US ranks 258th among Clothing sites.

  • Service
    63
  • Value
    63
  • Shipping
    62
  • Returns
    51
  • Quality
    61
45
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How would you rate Patpat US?
Top Positive Review

“Excellent customer service”

Rachel C.
11/10/21

Excellent customer service. So refreshing to find an affordable clothing site that is legit and helpful! Their team member Susie B responded within a couple hours of my inquiry. Very impressed and will definitely continue to shop PatPat!

Reviews (88)

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customer service (44)
Thumbnail of user rachelc850
Tennessee
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Excellent customer service. So refreshing to find an affordable clothing site that is legit and helpful! Their team member Susie B responded within a couple hours of my inquiry. Very impressed and will definitely continue to shop PatPat!

Products used:
Rompers, jackets, sweaters

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Value
Shipping
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Thumbnail of user hamadk2
Pakistan
1 review
0 helpful votes
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July 4th, 2021

Helpful, honest, and great customer support. They solve my issue very well. Need to be patient.
And the quality of the product is also good. At a very reasonable, affordable price.
Awesome experience here. 100% recommend

Products used:
Suits

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Thumbnail of user pamelac973
Canada
1 review
0 helpful votes
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May 19th, 2021

I had a great experience with patpat, I bought some dresses for me and my baby girl. The products are of good quality, excellent for the price. The dresses did not fit me, I contacted the customer service, they answered me on the same day, Elaine was the person who spoke to me, she is very kind and solved my problem, she gave me several options. I will definitely buy in this story again.

Tip for consumers:
I had a great experience with patpat. I bought some dresses but they didn’t fit me. I contact the customer service, ELAINE answered at the same day, she was very kind and helpful my problem was solved very fast. The dresses are of good quality and will certainly buy with them again.

Products used:
Dresses

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Shipping
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Thumbnail of user bethanyp130
Virginia
1 review
0 helpful votes
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August 26th, 2023

Site Design: Visually, the site is clean and easy to navigate. Product images are bright and clear to view details. Navigation menus are prominently displayed to hop between categories.

Pricing/Options: Prices appear to be affordable for the type of goods for sale. Customers can filter items by price, ratings, attributes like color. Payment and shipping info is readily available.

Customer Service: Contact info and frequently asked questions are easy to locate. There's also a live chat option to get quick help from representatives. Returns/refund policies are clearly spelled out.

Tip for consumers:
First Glance, Will Make An Order And Update Later

Service
Value
Quality
Thumbnail of user olumideo2
Nigeria
1 review
0 helpful votes
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June 23rd, 2021

The intelligence use by there team makes it totally different from other shopping site. Am in Nigeria and I shop a lot on web considering the stress-free of home delivery.
I was given a well detailed and explanatory enough write-up today by a lady (Mary). This solved all my issues. Thanks so much.

Looking forward to write something on your fast delivery.

Tip for consumers:
I enjoyed the discount as a first timer...

Products used:
Babies wear

Service
Value
Shipping
Quality
Thumbnail of user elishas49
California
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

I bought my 2 year old a jacket in the size I usually order from this site. Upon opening I realized it was much to big for my daughter, I contacted customer service trying to exchange the jacket for a smaller size. I spoke with PAM who was delightful and resolved my issues within minutes. I'm currently awaiting her smaller size jacket. Thank you PAM for all your help it's appreciated!

Tip for consumers:
This is my favorite site for my 2 year old daughter clothes, shoes, swimsuits and there matching family outfits are amazing!

Products used:
Shoes, clothes, jackets, swimsuits, mommy and me

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Value
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Thumbnail of user dhwanip
Pennsylvania
1 review
0 helpful votes
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March 1st, 2022

Amazing quality and prices. I ordered some seasonal clothes for my newborn however they were too big so I had no choice but to return. However casseylene helped me get a refund with no need to return the items, which saved my shipping fee. Thanks again.

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Thumbnail of user carolk1159
New York
1 review
0 helpful votes
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October 6th, 2021

I had items to return for size. The process was smooth and Phoebe was able to help me through it. She offered a voucher for an item I was returning and to send the new size of two other items. When I asked about returning the items, they did not want me to have to pay additional shipping so she said to keep them or give them as a gift! That is great customer service. I like their products and now I also like their service! I will be shopping there again.

Tip for consumers:
Prices are great and I have really liked everything that we get from there.

Products used:
Children's clothing and women's clothing

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Value
Shipping
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Thumbnail of user julies1619
New Hampshire
1 review
0 helpful votes
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April 11th, 2021

OMG! Where to begin. The prices are unbelievable and the quality of the clothing, shoes and house hold items are above and beyond what you would expect for the prices. It's as if I have my own little High End store and the secret for having all that I want for a small price! Keep up the great customer service and the quality and I'll be amazed if you don't have every parent and grandparent buying from you! Thank you so much!

Tip for consumers:
put them on your favourites as the items change weekly and the styles are unmatched!

Products used:
I have purchased numerous articles of clothing and shoes from Patpat all articles are quality made and look fantastic!!!

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Thumbnail of user myrnas55
Pennsylvania
1 review
0 helpful votes
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May 10th, 2021

I recently had an experience where customer service was involved…. It was the nicest, most pleasant experience ever! Not only was I given a discount but they were so kind and allowed me to keep the clothing I had ordered. This is an excellent company and I will definitely order from PatPat anytime I need cute, well made baby and infant outfits!

Products used:
I am donating many of the clothing I purchased to charity.

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Thumbnail of user shamr7
North Carolina
1 review
0 helpful votes
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May 20th, 2021

I have had a great experience with patpat. My items were delivered in less than two weeks. Though I was not sure what to expect, I took a chance in hopes that materials would be of great quality and I must say that I am please. Absolutely beautiful garments too.

Thumbnail of user lisap2193
Illinois
1 review
1 helpful vote
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February 6th, 2022
Verified purchase

I shop here all the time and love everything I buy. This last time I had one outfit that didn't fit right and they responded quickly telling me to donate the outfit and they will issue a full refund. You can't ask for any more than that.

Tip for consumers:
Excellent quality of clothing and great prices. The customer service is exceptional!

Products used:
I bought about 15 outfits but one outfit I wanted to return it was too big.

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Thumbnail of user taylork182
Arizona
2 reviews
0 helpful votes
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June 6th, 2021

I was looking for a mommy and me matching outfit set and decided to get the sunflower rompers. They were so cute and we were complimented all day! The only downer was that the tiny pom poms on the little girl's version broke easier than I hoped, but that was because my girl is rough and very playful.

Thumbnail of user manik43
GB
1 review
0 helpful votes
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June 29th, 2021

Bit sceptical in the beginning to purchase from this website as never heard of before. The prices looked very reasonable and clothes were nice. The order was delivered within 10 days as I am based in UK. The quality and sizing of product was as described so very pleased.

Tip for consumers:
The sizes are in line with UK sizing so no need to order smaller or bigger sizes.

Products used:
Dresses

Service
Value
Shipping
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Thumbnail of user melissae628
Colorado
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

I've had a positive experience with Patpat.com. I liked that they did a 50% of a number of items. I really like one of the dresses I bought and a nursing shirt. It's hard to find cute nursing shirts, and they have some on their site! Their customer service is helpful and friendly.

Thumbnail of user lauras2423
California
1 review
0 helpful votes
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November 14th, 2021

I expected everything to be sixed similar to shein and fashion nova, you know, small. But it's actually normal sized clothing! And it's good quality as well! Customer service though is what sealed the deal. They were fantastic!

Thumbnail of user annettec222
Michigan
1 review
0 helpful votes
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January 26th, 2021

I have order 30+ clothing items over the past year. Quality has been good. The return process is easy and simple. Ben helped me with my most recent return and it was done very quickly on a Sunday!

The red maternity dress posted has very nice quality material - it is flowly and a beautiful color.

Thumbnail of user annal720
Canada
1 review
1 helpful vote
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April 1st, 2021

I bought baby's clothes as gift. I am happy to found that the material is of good quality, and that the clothes are very cute and lovely. Fastest online customer service response I have ever experience. They resolved my mistake in the order in no time. Reasonable price, prompt and great customer service, I am satisfied with this purchase and will recommend to my friends.

Products used:
baby clothes

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Value
Shipping
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Thumbnail of user mariaj581
Massachusetts
1 review
0 helpful votes
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March 4th, 2021

I ordered five nursing shirts from Patpat. I requested a refund for two of them and wanted the third one in a different color. They responded very fast, were very keen on resolving the issue and on top of everything, they allowed me to keep all the shirts and still gave me a refund for the three shirts that didn't fit so well. What an awesome deal! So happy! Definitely shopping there again!

Thumbnail of user carlyg41
North Carolina
1 review
0 helpful votes
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January 17th, 2021

Susie B from customer service was so great! I ordered two pair of maternity jeans. Long story short they couldn't fit and I didn't realize that I couldn't return them. Susie still issued a refund for me that she didn't have to do and I got to keep to jeans do gift to someone else. Highly recommended this company. I will be buying more in the future.

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Thumbnail of user maddieb40
Utah
1 review
1 helpful vote
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December 23rd, 2022

Very happy with the care and support I received during a delivery issue. I put the address in wrong so the order was returned, and they gave me credit for the full amount of my order. Took a couple of days because it was over the weekend and it's the week before Christmas, but I'm very happy with the help and care I received. Susie B was very easy to work with. I love their clothes and their service!

Thumbnail of user taik12
California
1 review
0 helpful votes
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July 18th, 2021

Absolutely love to buy clothes for my kids from their website. They have really lovely clothes for kids of all ages and variety and different options. Will purchase again and again. Recommend to family and friends as well as anyone else. Customer service is also helpful and understanding.

Tip for consumers:
Really great website and savings on their website.

Products used:
Shoes, baby/toddler clothes, toys

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Value
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Thumbnail of user sabaf3
Illinois
1 review
0 helpful votes
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March 1st, 2021

I ordered seven maternity wear for the first time from patpat. I was not sure about the quality.
After receiving my order I am glad that their quality is outstanding and super comfortable. Highly recommend their maternity wear.
Even the customer service is prompt.
Very much satisfied with the purchase, price and Customer service.

Products used:
maternity wear

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Value
Shipping
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Thumbnail of user allisonk124
Florida
1 review
0 helpful votes
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February 16th, 2021

I ordered some nursing bras and a pumping bra. The pumping bra came in the wrong size even though the bag showed it was the size I ordered. After back and forth messaging the company they decided to send me a new bra in the size I need and to just keep or re-gift the incorrect bra. They processed everything and my new bra is now on it's way. I was at first disappointed in the company, but how they take care of their customers gave me peace of mind with ordering from them.

Thank you Patpat!

Tip for consumers:
Shipping takes a little longer but they also do disclose that in the shipping estimate.

Products used:
Nursing bras

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Value
Shipping
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Thumbnail of user ashleyv108
Minnesota
1 review
0 helpful votes
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July 2nd, 2021

I have ordered numerous outfits from Patpat and have been very satisfied. I like that you can use paypal for a secure checkout experience and the kids clothing is unique and so cute! I have also ordered a lot of mama and me outfits and love them!

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