• BuyDig

BuyDig

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Overview

BuyDig has a rating of 3.0 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuyDig most frequently mention free shipping. BuyDig ranks 53rd among Marketplace sites.

  • Service
    14
  • Value
    12
  • Shipping
    12
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
22
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How would you rate BuyDig?
Top Positive Review

“85" TV came in with no Issues”

Drake B.
12/14/23

Purchased a 85" Samsung smart TV and was a little nervous about it being shipped as my sister had multiple TVs delivered damaged. BuyDig shipped relatively quick considering the holidays coming up. TV arrived with no damaged and I am happy. Their staff reached out to me to make sure everything went good with my order.

Top Critical Review

“Terrible experience”

Jeffrey G.
9/14/23

Ordered and paid for an 83" LG TV. Was to be home delivered within 2 to 10 days. After 16 days and numerous texts, phone calls, emails, no delivery date. They didn't want to cancel the sale even though they breached the contract. Finally had to dispute the charge with my credit card company. Tried to talk a supervisor at customer service but they were always busy. I recommend staying away from this company.

Reviews (52)

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Reviews that mention popular keywords

customer service (6) order (12) first time (3)
Thumbnail of user drakeb40
1 review
0 helpful votes
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December 14th, 2023

Purchased a 85" Samsung smart TV and was a little nervous about it being shipped as my sister had multiple TVs delivered damaged. BuyDig shipped relatively quick considering the holidays coming up. TV arrived with no damaged and I am happy. Their staff reached out to me to make sure everything went good with my order.

Thumbnail of user walters445
1 review
1 helpful vote
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December 6th, 2021

The Product came late. Customer service wasnt too bad, sometimes took a couple days for a response. Would buy again from them only if sale was really great. Otherwise, I'd go with others and just avoid hassle.

Products used:
Garmin instinct Solar

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreyb795
2 reviews
0 helpful votes
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September 14th, 2023

Ordered and paid for an 83" LG TV. Was to be home delivered within 2 to 10 days. After 16 days and numerous texts, phone calls, emails, no delivery date. They didn't want to cancel the sale even though they breached the contract. Finally had to dispute the charge with my credit card company. Tried to talk a supervisor at customer service but they were always busy. I recommend staying away from this company.

Service
Shipping
Returns
Thumbnail of user businessr
Business R. – BuyDig Rep

Hello Jeffrey

We're sorry to hear about your experience, and we apologize for any inconvenience you faced. We take your feedback seriously and will review our processes to improve our service. Thank you for sharing your concerns, and we'll work to ensure a better experience for our customers in the future.

Thumbnail of user marilync341
1 review
2 helpful votes
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January 21st, 2022

It has been my experience with BuyDig that they follow through with their customers. I had great communications from their customer service. Good prices too. I received my Sony Bluetooth speaker came in a timely manner and I was pleased by every part of the process.

Products used:
Sony Bluetooth Speaker

Service
Value
Shipping
Quality
Thumbnail of user michaels675
1 review
10 helpful votes
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August 22nd, 2017

Never before have I been treated with such priority and care as I was by BuyDig.com when my purchase arrived in a million pieces. FedEx must have played football with my two gallon glass fermentation jar but when I contacted BuyDig, they made it all better than "Right", they bent over backwards to make me a loyal and satisfied customer. I will check their sight each time before I from now on to see if they have what I need. Trust me, this is a great company!

Thumbnail of user kaif23
1 review
1 helpful vote
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June 22nd, 2022
Verified purchase

I ordered a watch from BuyDig on 6/19, and got a confirmation email. On 6/20, I received two emails telling me there was an issue with the credit card, even though I have used that card in many other places. I called customer service, which has a specific menu item for billing issues, which is a pretty big warning sign. They confirmed the billing address and told me I was good to go. On 6/22, the order was canceled with no explanation, but payment is still "pending" on my credit card.

Thumbnail of user steveh12
5 reviews
56 helpful votes
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January 1st, 2011

First time I purchased from them. Had them ship a LCD monitor as a Christmas gift. Arrived in perfect shape in record time. No freight charge and about 10 per cent less then others. Looks like they are heavy into cameras. I will use them again.

Thumbnail of user cathya279
1 review
1 helpful vote
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August 6th, 2022

Bought a coffee maker from Buydig deeply discounted, new and I've never been so pleased, customer service was superb and delivery was as expected very quick. Quality of their products are fantastic with great warranties. Very pleased

Thumbnail of user businessr
Business R. – BuyDig Rep

Hi Cathy,

Thank you for your kind words and positive feedback! We're thrilled to hear about your excellent experience with our deeply discounted coffee maker, superb customer service, and quick delivery. It's wonderful to know that you're pleased with the quality of our products and the warranties offered. We look forward to serving you again in the future. Your satisfaction is our priority.

Thumbnail of user jennifert152
1 review
12 helpful votes
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August 24th, 2017

Next day shipping at no additional costs. I cant believe how quickly they shipped out my item. It arrived quickly and properly packaged. Not to mention they offered a promotion code that I was able to use for an additional discount. I would recommend this site to a friend and am very happy with the ease of use and service.

Thumbnail of user seanm769
1 review
24 helpful votes
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July 27th, 2020

Item ordered and shipping address provided, confirmed by email from Buydig. Fedex and USPS tracking number shows item not delivered to address provided but dropped somewhere in another zip code. Buydig refuses to replace or refund item, claiming tracking number shows item delivered! Customer service of no use. Thank goodness for Paypal protection otherwise would have been out of pocket. Will never buy from this outfit.

Thumbnail of user kenw55
1 review
10 helpful votes
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December 19th, 2015

Over the years I have bought several items from BuyDig including printers, cameras, GPS units and more. The prices were right and delivery was fast and free. There are many negative reviews here because consumers have a tendency to complain when something goes wrong and not compliment when things go right. I would not hesitate to purchase from BuyDig.

Thumbnail of user eugenec7
1 review
15 helpful votes
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October 15th, 2013

My first purchase from buydig was an HP laser printer in 2006. I was very concerned that the product might be a grey-market item or a factory second. After several assurances that it was brand-new, unopened, in a factory box, I purchased the printer. My questions arose from the fact the price was almost too good to be true. It was, in fact, ALL TRUE! Subsequently (based on my great experience with the printer), I have ordered several thousands of dollars of photographic equipment (lenses, camera bodies, accessories). The pricing was fantastic and I have never been disappointed. I once purchased a $325 lens that had a factory defect. Buydig, without any hassle, arranged for me to return it and immediately shipped me a replacement. Whenever I am shopping for camera or computer equipment, I always check buydig. They are a great company, supplying great products at great prices, and are in business for the long-haul.

Thumbnail of user karusunek
Samuel P.
96 reviews
307 helpful votes
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September 23rd, 2010

This website offers products to consumers over the internet. It's not a bad service and the website is simple to navigate. Their shipping may take a bit longer than originally expected from time to time, I am unsure of whether that is a shipping issue or a turnaround issue, but they are usually honest about their products and their website is easy to navigate and use. I would recommend them to others. As with everything, check multiple shopping websites for reviews to get a better understanding of the quality of a product.

Thumbnail of user riche41
1 review
14 helpful votes
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October 10th, 2016

They lied and had it in stock and asked it I wanted it by a certain day but a complete lie. Then after 5-6 days of the admitting they were not in stock I begged then to change it so all those other people were going to also be deceived thinking there items are ready to ship today. All those customers who order through this company will without 1 dough will be lied to and deceived tp.

Thumbnail of user businessr
Business R. – BuyDig Rep

Hello Rich E. Thank you for leaving this feedback. Please contact me so we can go over your specific order issues and get them resolved. Thank you, Lindsay L. 732-508-3331

Thumbnail of user carlosa71
2 reviews
0 helpful votes
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August 21st, 2017

After searching for weeks online and in brick and mortar stores, I found my 65" Samsung 4K tv for the best price anywhere. And it was delivered a week earlier than other resellers could. I will definitely buy from them again!

Thumbnail of user matthewg28
1 review
22 helpful votes
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September 16th, 2015

I recently ordered a high dollar television from BUYDIG despite reading several negative reviews online. Well, just like the other reviewers stated, this company is terrible! I placed the order on 08/31/2015 for a television that was listed as "in stock". My credit card was charged immediately. I calling today 09/16/2015, to inquire about my order and see why it hadn't shipped yet and was assured that it would be shipping out soon. Not even 5 hours later, I received an email stating that the order had been cancelled due to an inventory oversight. So they had my money for almost 3 weeks and then cancelled the order. This is the same thing that many other people wrote in their reviews. Order product, long wait with no shipping, then order cancelled. They stated that they will refund my money. I'll have to see how long that takes. Bottom line, I will never do business with this company again. Stay away!

Thumbnail of user lancet6
2 reviews
6 helpful votes
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August 16th, 2016

This seller is horrible. They will cancel you order in attempts to have you order it again. However, when you check with your credit card company you will noticed that the amount has not been declined. They are trying to scam customers into placing the order multiple times. Buyer Beware!

Thumbnail of user lisam471
1 review
10 helpful votes
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August 21st, 2017

I saw a printer, in a local store, that I wanted to buy my daughter for her first year of college. I searched online for the best prices and BuyDig had the best price! It also arrived, on campus, earlier than expected. It was a double plus!

Thumbnail of user evand42
1 review
18 helpful votes
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November 28th, 2018

I placed a review on black Friday when I spotted a good deal. Note that this was not a price mistake, this was just a good sale. In fact, other stores even had the same sale. I received a confirmation email and everything appeared to be normal. I heard nothing for five days regarding tracking and decided to email support. Support informed me that my order was cancelled because they didn't have billing or shipping information. Logging into my account, I can see the billing and shipping information. None of that makes sense- I couldn't have even placed an order without payment or shipping information. Get it together you're a mess buydig.com

Thumbnail of user stefanog9
1 review
0 helpful votes
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June 22nd, 2017

I have been buying on BuyDig for some years. Not exclusively as their inventory is not as vast as the better known competitors in NYC.
The prices are very good and even ground shipping from NJ to NYC is quick and usually is next or 2nd day.

I like that with the camera they offer useful bundles with spare chargers and batteries etc.

No complaints.
Once I needed to return a camera I was not happy with and process was easy.
If I need to buy some photo equipment I always check their site, and if price is right, I buy without worries.

Thumbnail of user derekd22
3 reviews
18 helpful votes
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December 20th, 2016

3 weeks after buying from Buydig I've got no merchandise and no refund. Their idiotic shipping policies, which they tried to blame on FedEx, that refused to allow FedEx to resend or allow me to pick up myself. This resulted in it eventually being returned for basically no reason other then Buydig not wanting me to actually receive the on sale TV. Their policy is that when a thing is returned you have to re-buy it, of course the return process takes so long that by the time you eventually get your money back, I still haven't after 3 or so weeks, the sale is off and you now have to pay normal price.

On top of that their Customer service is horrible and extremely uninterested in actually helping you. They only respond once a day and are only capable of a few responses that are unhelpful in the extreme and aggravating at best.

Thumbnail of user businessr
Business R. – BuyDig Rep

Hello Derek D. Thank you for leaving this feedback. I do apologize for all the issues on your order and we would like to make it up to you. Please contact in order to resolve this. Thank you, Lindsay L. 732-508-3331

Thumbnail of user rossh111
1 review
5 helpful votes
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March 17th, 2021
Verified purchase

Ordered 75" Samsung The Frame and after the first one shipped was destroyed in transit, received the replacement. Checked it upon arrival and it turns on and looks good. Installed on the wall in our renovated house and it starts off working well but gets into a power cycling on and off making the television unusable. Call Samsung and Buydig where they both blame each other for various issues; Buydig claiming Samsung needs to repair the TV and Samsung telling be that the TV is not under warranty. This process started 11/12/2020 and is still unresolved 3/17/2021. Both companies have failed miserably in their responses and I consider this purchase a total loss at this point after spending 15 hours total time on the telephone trying to get a resolution. Buydig has promised they had contacted Samsung to make things right which was a total lie. Have plenty of emails and recorded phone calls to back up. DO NOT BUY FROM BUYDIG.

Tip for consumers:
Buy local from reputable company

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolync81
1 review
8 helpful votes
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August 24th, 2017

I love the variety of products I can buy from BuyDig! Their prices are comparable to other online retailers and they offer free shipping and usually I get my products quickly! The website is very easy to navigate, also!

Thumbnail of user marcusw25
2 reviews
14 helpful votes
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August 18th, 2015

After I bought the 3 yr warranty for my TV. I never received a detailed email/receipt or any shape of form of verification that my warranty was purchased. In fact, when i reviewed the receipt they emailed me i noticed that they infused the 50 dollar price into the total price of my tv. Which was originally priced at $450 plus $50 for warranty. But the receipt read a $500 TV w/o the proof of my warranty buy. Total scam it seems like. Its been 2 months already and it still hasnt been resolved.

Thumbnail of user charlesw1783
1 review
1 helpful vote
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July 17th, 2022
Verified purchase

They will send you products that are junk and dont even think about using a giftcard. Its taken me weeks of back and forth to get it right. Its bot worth your time or money

Tip for consumers:
Dont use this company.

Products used:
A projector and an icecream maker

Service
Value
Shipping
Returns
Quality

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From the business

BuyDig.com is the Internet's Digital Superstore offering everyday low prices on HDTVs, Digital Cameras, Notebook Computers, GPS, and other Consumer Electronics.

Company Representative

Thumbnail of user businessr
Business R.

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