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Buy Your Own Modem

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India
1 review
0 helpful votes
Follow Paul R.
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The Actiontec T3280 works well but, you must contact Windstream/ Kinetic tech support to get the provisioning set properly even if you are replacing the T3280 supplied by Windstream. I had to go through level 2 tech support because level 1 doesn't know how to do the provisioning properly. Until this is done properly you will have no internet conneRead more about review stating Works Just Like the One Supplied by Windstreamction even though the DSL1 and DSL2 LEDs are solid green.

Date of experience: October 19, 2022
Virginia
1 review
0 helpful votes
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Verizon FiOS G1100 Modem
November 6, 2019

Received this FiOS G1100 VERY promptly and it was VERY easy to set up and use. Why pay Verizon to rent when you can buy? I have seen reports that it can not be used in place of the rented G1100 but boy are they WRONG! Works perfectly.

Date of experience: November 4, 2019
India
1 review
0 helpful votes
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It's nice to own!
August 1, 2021

Buy Your Own Modem is one of the best online platforms to buy modems. They don't write down it's new or used, but it is still worth it. Thanks, buyyourownmodem.com!

Date of experience: July 30, 2021
India
1 review
0 helpful votes
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Very Good..
June 10, 2020

I bought Windstream T3200 Bonded VDSL2 Wireless AC Gateway Router. I am amazingly content with nature of this thing. The signs are especially speedy. I am especially content with the free and speedy movement organizations.

Date of experience: June 8, 2020
India
1 review
0 helpful votes
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A Great Modem
March 27, 2023
Updated review

Buying the modem will save you big bucks in five years. The new one works better than my old one and the purchase will pay for itself in 12 months

Date of experience: March 27, 2023

A Great Modem
October 21, 2022
Previous review

Buying the modem will save you big bucks in five years. The new one works better than my old one and the purchase will pay for itself in 12 months.

Date of experience: October 21, 2022
Florida
1 review
2 helpful votes
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Will not refund you when you return.
January 16, 2021

This company will not refund you money for your return. I have yet to receive my money for my product and the company will not respond. This is a scam! Stay away from this cheap site!

Date of experience: January 16, 2021
India
1 review
0 helpful votes
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Fast and reliable
September 16, 2020

Installed quickly, even the telephone. Installation instructions were spot on. Modem was sent quickly and complete with all that was needed. Great company to do business with.

Date of experience: September 16, 2020
India
1 review
0 helpful votes
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Refunded full amount
October 15, 2021

I had an issue with the modem working with my cable provider. I returned it and they promptly refunded me the full purchase price. Great experience by Buy Your Own Modem!

Date of experience: October 14, 2021
California
2 reviews
0 helpful votes
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This company sells damaged, used and obselelete equipment. I asked for cancellation 3 hours after the order was placed because I hadn't even received cony if an order being placed. Then I was immediately sent a confirmation and an email stating thatthe order couldn't be cancelled because it had been shipped and that I did provide a order number. How could I when I hadn't received one? And the order shipped within 3 hours with standard shipping which takes 4-10 days? Yeah right! Then sent a modem/ router with cables which I paid an upcharge for and I received a phone cable for a land line. The modem isn't even equipped to use a phone cable. After sending several emails l, I received a rude, unprofessional and long response as to why I was wrong. I asked for a return and refund as I wanted this in the beginning but was given excuse after excuse in demeaning manner. They will it refund your money, they will take 40-50 percent due to made up charges. This is o e of the worst companies ever. All of the fake 5 star reviews wre are probably from them. All of the negative complaints have a theme of the same thing.

Date of experience: October 12, 2023
Customer S. Buy Your Own Modem Rep
over a year old

We are very sorry to hear you had an issue that all stemmed from ordering and then wanting to cancel an order which is something we can't prevent. We can't really win here as we try to ship our orders out as quickly as possible as most claim they can't get it fast enough but you are mad that we shipped it to fast before being able to get it cancelled for you in time as it looks like we show tracking was provided the same day you made the order which most can appreciate it, but not you for wanting your order cancelled faster for you. Now for the lies...We don't sell damaged equipment as the shipping costs would be pretty expensive nor do we sell obsolete equipment as a matter of fact the Item you ordered is on the "recommended modems" list for CenturyLink as we speak and they only list 4 of the 30ish as "recommended". Next, we don't charge an "upcharge" for cords as that is a ridiculous lie as they are included and we list specifically each and every cord that would be included of which a phone cord was listed and since you are ordering a phone cord and the phone has phone ports we are a little shocked why you would try and lie about the modem "not even being equipped to use a phone cord as we know you wish you order was cancelled in time but have a little integrity. Next, you didn't receive a "rude" response but rather a picture of the items description page showing you were it specifically stated all cords that would be included and again you are not complaining about not receiving a cord, but rather an extra cord that you didn't think was relevant? Lastly, we don't take 40-50% of your refund and are not even sure where you pulled that number out of as if an item comes back in working condition then you would be assessed a 20% restocking fee to help cover our costs since we are not at fault for the return. Bottom line is Mr. Dorcas lacks some serious integrity based on his comments and has a HUGE ego of which we simply shipped his order out same day and he is upset that we didn't see his request for cancellation in time and decided he would attack and publicly lie and insult our company as opposed to just taking responsibility that sometime once you place an order it may be shipped faster than it can be cancelled to which we make no apologies for. We take great pride in how we strive to manage our business and a great record to prove it as we are a Pro Seller on Walmart, Power Seller on Ebay, have a less than 1% issue rating on Amazon, all to go along with our THOUSANDS OF POSITIVE REVIEWS on our website as unfortunately if you do enough transactions you are going to have a Mr. Dorcas to deal with and there is nothing you can do about it as such people exist in society.

Belgium
1 review
4 helpful votes
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Happy with purchase
April 22, 2020

Installed this in about 15 minutes and we get great signal all throughout our home (3000 sq ft, 3 levels). We have it on the main floor and reaches the basement with no problems, as well as the upstairs. Originally, I bought a ARRIS TG862G/CT (XB2) docsis 3 wireless gateway telephony modem and router (separately) and returned them for this all in one as it was less failure points and troubleshooting when that time comes.

Date of experience: April 22, 2020

Overview

Buy Your Own Modem has a rating of 4 stars from 164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Your Own Modem most frequently mention good condition, rental fees and tech support. Buy Your Own Modem ranks 6th among Computer sites.

service
33
value
33
shipping
33
returns
29
quality
34