C2CLights has a rating of 4.3 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with C2CLights most frequently mention customer service, good quality, and shopping experience. C2CLights ranks 18th among Lighting sites.
They look great installed in my yard! Very impressed with delivery and product quality. Lots of people commented on the appearance of the lights.
I made a big order through this website. Two pave lights came with broken glasses and missing bulbs. After contacting them, i was told that those lights should be used w/o protecting glasses anyway, and they didn't respond to the missing bulbs at all. I also had 4 step lights which ended not a good fit our landscaping, so I asked to return those. They said they don't usually accept returns since it was a custom paint (I ordered black and did not notice about this policy!). But since i had a big order, they asked me to fill in a return form and faxed to them. The next day, they responded with: cannot return since it was custom paints! Don't know what to say, really the worst shopping experience. Now I stuck with 4 useless step lights and 2 broken pave lights.
Arrived quickly got packed poorly the bulbs and lights were all coming out of their individual boxes inside the larger box. I haven't had them installed yet so I hope they're not damaged.
Transformer for original lights was not available. This one works well.
They look great installed in my yard! Very impressed with delivery and product quality. Lots of people commented on the appearance of the lights.
Everything arrived in a timely manner well packaged
Have ordered from C2C lighting before always a good experience, professional and quality lights are excellent
Great selection of products. Website is easy to search and navigate. Order was processed promptly, packaged well, and delivered quickly. Customer service responded immediately to an inquiry about my order.
The lights are beautiful - I look forward to installing them!
I could not believe how fast they answered all my questions gave me the feeling of being a valued customer and the products truly were exactly what they said over the phone price was great but I would pay more if I can get that kind of care everywhere.
I made a big order through this website. Two pave lights came with broken glasses and missing bulbs. After contacting them, i was told that those lights should be used w/o protecting glasses anyway, and they didn't respond to the missing bulbs at all.
I also had 4 step lights which ended not a good fit our landscaping, so I asked to return those. They said they don't usually accept returns since it was a custom paint (I ordered black and did not notice about this policy!). But since i had a big order, they asked me to fill in a return form and faxed to them. The next day, they responded with: cannot return since it was custom paints! Don't know what to say, really the worst shopping experience. Now I stuck with 4 useless step lights and 2 broken pave lights.
1. I was tricked into paying a $15 surcharge because my 1st order was under $75. They tell you too late in the billing process to go back and increase your order to avoid the surcharge.
2. A bulb burned out prematurely & they ignore 2 attempts to get a replacement.
If there was a way to award ZERO stars I would do so!
No customers support No installation instructions
Salesperson recommend the standard 3 watt bulb and it is dim, doesn't provide great lighting. If you buy from these folks upgrade to the 5 watt bulb. Transformers are also under powered if you put 12 lights with longer Cabel run need more power
Without question this is one of the worst places I have ever delt with. Called them about problems, tried to explain what was going on but he wouldn't listen and continued to just talk over me every time I said anything. Claimed they would send a refund but never did. I ordered a product and received something I did not order instead. They tried to tell me that is the only way the manufacturer sells it but that is not stated on the site at all.
Beware
Tip for consumers:
Don't
Products used:
rope light only
DO NOT buy from this company. They are pros at fraud. They ship different items than ordered then try to charge you huge restocking fees. They know the rules of the CC companies and hide comments in the purchase agreement to steal from customers. I have never in my life dealt with such crooks. They are so rude it is amazing. They called me after I was upset they set wrong times and yelled at me on the phone. What yell at your customer? What a joke of a company. They even threatened to write bad reviews about me, the customer... LOL you are crooks c2clighting. They have so many bad reviews that they have to pay a review service to show only good ones on their website. Those are probably fake too. YOU ARE CROOKS! Just google the reviews and look at how many customers they screwed over. Can I do a negative 5 stars?
If you want a great selection of lights that can really take on all weather conditions, this is the place. The solid brass lights I bought for our new house are perfect for the harsh conditions on the Washington Coast. And the sales staff is always available and helpful.
Tip for consumers:
These lights are spendy but worth it. If you want more than one light of a certain kind, plan ahead and buy (1) light first to test it out before you buy the rest of them.
Products used:
Light fixtures
I think these guys are serious frauds. I ordered 3 outdoor uplights and they sent half the components all of which were the incorrect items. The one fixture sent was plastic instead of metal and the LEDs were the wrong wattage, beam angle and temp. I called them and they sent replacements which also were incorrect so it seems they send what ever similar items they have and hope you won't notice. I asked for a refund rather that wait for a 3rd wrong shipment. They wanted me to pay a restocking fee and shipping for the wrong items. I refused and filed a dispute with my credit card company. The Mike mentioned in other reviews called me and rudely tried to get me to ship the items back claiming the charge back was completed by my bank and when I refused to pay shipping he said he would dispute the charge back. I suspect he planned to dispute it anyway and was just trying to get me to ship the items back as well. I would not trust them.
This company will send you whatever they have even if its not what you ordered and then refuse to exchange or return you funds. Ordered two outdoor light fixtures and two LED bulbs. Fixtures were defective and they send the wrong bulbs which I couldn't use. Refused to issue a RMA to process an exchange or return. I'm stuck with $241 of crap I can't use. If they have exactly what you order, you may get lucky but if they don't, you don't know what you may end up with. Customer service is a joke. They will literally insult you in an effort to get you to go away.
Tip for consumers:
Shop elsewhere
Products used:
None - Light fixtures and bulbs were un-usable
Great quality lighting with super fast shipping! Can't wait to see how they look for our client's space!
Great prices for under cabinet lights! Website navigation could be improved as well as shipping notifications / communication. All in all, great value.
Arrived and were packaged nicely. It would have been great to get a tracking number faster.
Exactly what I was looking for. They had a hard to find item, similar to a light fixture we had that was installed over 20 years ago.
UPS box was smashed at both ends. No product was visibly damage. Product was installed on Sunday and worked. Lights where not a bright as through!
Nice lights match my black trex rails perfect excellent customer service shipped out fast I went with the 120 volt option
Very prompt delivery, and when I had a missing component, they very quickly corrected the problem. Very nice quality of product and easy to install.
Aak for mike knowledgeable n great customer service. Great lifetime guarantee product. Solid brass items.
Products used:
Srb-410
I have ordered many times. Always delivered as promised. Great selection and good quality of LED products.
Efficient shipping and lighting fixtures exceeded my expectations.