Ca.coachoutlet

Never in my life have I dealt with such incompetency! STILL waiting for my purse. It's been 20 days. Agents rude and not knowledgeable. Was refunded after waiting for a sign of life from them after 6 days. Never asked for a refund. No email from them. I thought all was done. Then a week later they took the $ again. They never thought to get in touch with me. Then called for an actual refund today. Took half hour on phone. I received an email saying I'm refunded but then then 5 min. Later another email that my purse is on the way.
Had to call again and the cus. Ser. Agent said there was no need for them to contact me, talking to me like a child. I have never known dumber! STAY AWAY!