Cabela's Canada

My experience with Cabela's Canada customer service is as bad as it gets! If you for any reason you need to contact customer service be ready for extended wait times. This is the second time I've had to contact customer service and after waiting online for just over an hour my call was dropped! While I would likely buy from Cabela's in person I'll never again order anything online. Never again!

I have a stupid uppity hillbilly neighbour from Regina. (Here in Ontario). It all makes sense now... after dealing with these very dumb people of Cabelas Canada ( online) Manitoba. I can honestly say shut this so called business down!

Order a $239 benchmade knife, they sent me a $30 different item with the receipt under other customer's name. Called customer service several times waiting time ~25 mins but nobody available to answer me, also sent an email but 3 weeks still no respond. Very bad job.

Ordered a firearm on Black Friday. Item did not ship for 2 weeks. Called today only to be told that the order was cancelled. Like WTF? At least tell me when you are going to cancel my order? Don't other with this POS company

Tried to order a few hundred dollars worth of fishing rods and lures one night. Spent about an hour picking out merchandise going through the process only to find they don't accept Visa debit. LOL
What major company dosent accept Visa Debit?
Emailed them to ask why but they are too important
To answer my email I guess. Oh well passed along the info to my local Bass Club. Their loss

Twice I showed up at the Calgary store to purchase an air gun that the website showed 'in stock'.
Gun staff, 2 different staff members, could not find the product. Every key stroke or click on the computer was accompanied with a 'sigh', poor if any computer skills.
After about 15 minutes of waiting while they were scratching their heads, they told me 'I guess we don't have it'. So I decided to buy the display model but they could not sell it to me because they couldn't find the box which contained the manual.
After having read all the horrible reviews it boggles the mind that this company is doing absolutely nothing to change their way of doing business and this leads me to believe that, because they are the only Outdoors outfitter in town (aside from Canadian Tire) their attitude is 'where else are you gonna go'.

I made an order online on cabela.ca and then three of my packages were shipped but the fourth was never picked up by UPS. Every time I called customer service they gave unconvincing excuses and assured me that they put a request to ship the package. The UPS tracking never got updated and the package was never shipped for over 7 days. Last call I had with the custom service they were plain rude and said it should ship and when I pressed to know when, they had no answer. When I asked for a refund they said it's not guaranteed since it was invoiced and ready for shipment. It's like I am stuck with my package not shipped and custom service offering no real information or a clear solution. They know it's their fault but they simply doesn't care.

I have had multiple good experiences and bad ones. If you buy any product "on back-order" beware because it likely will never come. The one time I ordered a product and after a month of waiting for it to come in stock, I emailed them and a week later I got a response saying they don't carry that item anymore. They took a while to respond and overall just a nightmare of a situation. Don't buy anything if it says it is back ordered.

I got a firearms( honcho shotgun 12GA) bought just a week ago at cabelas north edmonton. I decided to bring to the buy back at the same store. Because I'm having issues putting the shells to the mags. First was decline. After that I finally known how to fix it and put the shells correctly. So I tried again for a buy back. Note this is brand new firearms.
Anyways, Its obvious this Saints become a devil with full of lies is not interested to take the firearms. One staff saying the cocking is inconsistent and totally different from the first issue. Caught lying.again this are brand new. I guess the appraiser has teach well his staff to be liar.
I even tested with cap snaps to check the quality of firing.
I suggest to buyers. Don't buy easily. Test everything before purchase.
My wrong was. I was very confident at the sales staff they hold good virtues. But not all.
Anyways, I brought the firearms to another store. It works fine.
Got a good deal over there..

Bought a deer feed on sale on Nov. 1,2017, chose and paid the 3 day shipping to arrive at destination Nov. 3,2017. Called Nov 2 fo get pro bill number to trace. Not shipped yet. Called everyday. Not shipped yet. Requested supervisor to call me. No calls. Called Nov 6 and was advised it was being shipped and to our gift destination for Nov 8. I had stated that I had asked numerous times for a supervisor to call. No calls. They told me they as emailed me. Bull. Called Nov 7 - and guess what, still not shipped. This was to be a birthday gift that we travelled quite a distance to be able to see their expression. A most unpleasant experience and will never darken their doors again. To the next person. GOOD LUCK!

My last few orders were very awful, my very recent one (*******)was delayed way to long, when I phoned in, the rep informed me that the address on my Pal is different than the shipping address, I told her I have never changed addresses, when she checked, sure enough the address match, but the note says it can not be shipped. I was promised to have it fixed, still waiting. Never Cabelas ever again. Lesson learned.

I tried to make a first time online purchase from Cabela's using my Visa debit. It did not work and said to call the 1-800 number and see what other ways I could pay. When SHONA Answer the phone I explained to her what the problem was. She basically dissed me because I don't have an actual credit card and then when I was about to say that I would have to cancel my order she cut me off said OK thanks and hung up on me. Wow. As an attempted first time customer there will never be an attempted second time. Unbelievable.

Your website is a glitchy p.o.s. Tell me how you don't use visa debit but don't say anything. Enter 5 gift cards,20 numbers each, just for you say start over than when you start over it changes the size of the item your buying to the wrong size and you purchase the wrong thing. Now I have to sit on hold to get through to change. What a joke.

I ordered a fish finder through there online store, it said it was in stock so I purchased it with express shipping, couple days go by which is also supposed to be how long the shipping was lol, still pending in my account. I phone an woman says oh ya it's out of stock in our warehouse that it would have to be sent from a store. (What a joke) I went with another store from states instead got the 9" mega di for less $200 less then Cabela's changes for 8" mega di lol what a JOKE!

Specials,what a joke, a special is something that is 30-50% off,and clearance even more.
How insulting to say WEDNESDAY specials,6% OFF ARE YOU SERIOUS, SINCE BASS PRO HAS TAKEN OVER,MY 95 % OF MY BUYING BETWEEN HUNTING FISHING, CAMPING, HAS BEEN ELSEWHERE!
YOUR SHELVES ON HUNTING ARE EMPTY,( BEFORE COVID-19, AND NOW), EXCEPT FOR ITEMS THAT THE MAJORITY DONT NEED.
PLEASE HIRE NEW SALES PERSONNEL THAT UNDERSTAND WHAT SALES ARE ESPECIALLY IN TODAYS ECONOMY,
REMEMBER THE MORE YOU SELL THE MORE YOU MAKE,BUT IF YOU ARE SELLING HIGH,LESS SALES,SELL LOW MORE SALES and MORE TURN OVERS
MEANS MORE PROFITS LESS INTEREST PAYMENTS AND MORE THAN THAT HAPPY CUSTOMERS

Terrible company to order from. Charged my credit card (pending) and held me ransom. Delayed shipping. I tried calling. Gave up on that. Emailed to cancel my order and they responded they cannot. The order is still pending. It hasn't shipped. This is the last order I will place with Cabelas.

Shipping is incredibly slow. Placed an order 8 days ago still hasn't shipped. During this time I placed orders from Walmart, Amazon and Pyramyd Air in the US and received all of those items while Cabelas Canada has yet to even ship mine. Will never use this retailer again. Much better options for exact same items available elsewhere.

Nov 15 I ordered an, electric ice auger and a month later item not yet shipped out. Front desk stated they had lots in inventory but were never able to ship one out even after many calls and with half hour wait times. I gave up, ordered the Strikemaster from an Ontario sports dealer and it was shipped out same day with tracking, paid 30$ less than Cabelas even though I paid for shipping 50$. Note I live in Quebec. Note: I emailed several times and asked that someone (responsible) email me or call me to explain why the delay to no avail. Never again.

Bought 2 scopes being sold together on website it says both are the same model got package and ones the model below and they wont pay for return shipping wont buy anything from them again dont believe anything on there webpage

I saw an add announcing that Cabela's was searching for some Call Center Customer Representatives. I was all excited to apply because I was a good customer of them 20 years ago. Only to find out that the postition was part-time (not indicated in the job posting). The proposed pay was awful (12$/hour). They were searching for legendary customer service experience. The Human Resources Specialist was taking a 2 seconds gap before answering questions. What type of people do that? After a Criminal BackCheck and thinking about it, they didn't hire me. Good for me finally. Be careful about Cabela's because they don't really know what they are searching for and their Business approach is deficient.

Ordered a dehydrator nov 27 online, for a Xmas gift. Never received it, first call to customer service they told me it was on back order. Second call, they tell me it's not available online anymore. So they will refund me which will take 3-5 weeks. Then they want me to go buy it at the store. I don't think so. Never again will I buy from cabelas. Wait time for customer service is about 40 mins

Do not ever buy anything online from this poor excuse of a company. I purchased a meat slicer that did not. Work out of the box. Trying to connect with the company's customer service by phone and email proved futile. Again, I repeat, never, ever buy anything from this joke of a company.

Went into Cabela's Abbotsford to pick up some hunting items. When I was heading to the hunting section I noticed several racks with clearance signs. I found a jacket I liked looked at the price and it was $119.99 then noticed a sticker on the tag that said "was $158.98 Now $49.99. I questioned service staff to the discrepancy and they said the $119.99 was the US price. Nowhere on the tag did it say US. I informed the staff that this is false advertising as you can't raise the price and then put it on sale to look like a better deal. They admitted that they "forgot to take the $119.99 tag off. I asked to have the item for the $110.00 dollars off the $119.99 but was refused by the service department and by the manager that attended. 1-800 # also refused to honor my request. This is a blatant misleading advertising.