Placed two separate orders for advent calendars for total of five calendars. Never sent, no reply to emails or phone calls. Five little kids disappointed. I am trying to get money back. Will file a complaint with consumer affairs.
Usually I have no problems with using this site but for some reason this year while checking out, I had 1 problem after another. Everytime I would input something it would say that it was wrong or there was an error. But then suddenly it would be fine & I could move on. It was annoying & stressful. Please fix this glitch.
Hi Teyah,
I apologize you felt annoyed and stressed with the checkout process. We will definitely submit your feedback to our Marketing Department! We appreciate your continued business and hope you will accept our apology!
Sincerely,
Stephanie R
The product is good but the expedited shipping is a scam. They took my money for express shipping and they are saying I get it 6 days later (4 are business days). My parents told me when I was growing up, "Don't take things that don't belong to you and don't give your word without following through" Clearly taking money for a service not provided falls neatly into this category.
Hello Terry,
I would very much like to review your order. Please provide us with your order number. If you do not provide us with your order number, I will be unable to assist you. If you are owed a refund for the shipping fee, I cannot process it without knowing who you are and what your order number is. I hope you contact us soon.
Sincerely,
Sarah B
Took two weeks to arrives. Inquiry as to what was happening when order was still "in process" after 10 days. I called and got a response "yes, I'm mot sure why it hasn't shipped either"and a promise to respond by email the next day or two with more information. It never came. The quality of the item when it arrived very late was disappointing.
I ordered a calendar. Three weeks later, I still have no received the item. Customer Service was a nightmare. I was on the phone, twice, for over 45 minutes each time, never reaching anyone. I emailed the company - no one responded. After several attempts with the online chat, I finally reach someone who told me I needed to be patient and wait for my order. I ended up having to fight the charges with the bank. Buy somewhere else!
Hello Chrissy,
I am so sorry if your order was not delivered, as well as the long wait time that all of our customers experience during November and December. If you need to speak with us during that time, we suggest utilizing the call back feature. You can save your place in line, and provide us with a call back number. Once its your turn, we will return your call. We are still catching up on customer emails, and its possible we have not gotten to your email yet. I would be happy to look into this for you, however I will need your order number. Please call us at 1 800 366 3645, or use Live Chat, for faster resolution. The current wait time for the phone and chat has also significantly reduced, and you will be able to speak or chat with an agent much more quickly than this time last month. We would appreciate an opportunity to fix this for you.
Sincerely,
Sarah B
Placed an order 11/23/21. Received email 11/24/21 that it had been shipped. As of today 12/8/21 tracking shows it has been sitting waiting on USPS acceptance since 12/3/21. I chatted with someone with calendars.com and was told it had been shipped. Well duh. My problem is, I think it is lost... why else would it have zero progression for that many days. This is a Christmas present and I am extremely disappointed in the shipping process as well as the response I received from customer service.
Hello Ginger,
It is not unusual for USPS to be slow to update tracking status during peak holiday shipping. Between Thanksgiving and Christmas, they estimate they will handle up to 950 million packages. Could you please provide your order number so we can investigate further?
Thank you,
Christi Graybill
VP Ecommerce Operations.
Every worker states different story about your order none of which r accurate. Mexican worker loud mean and never let you speak because they demand they shout their words down your throat. They can't find orders they can't track or cancel orders and when order finally comes it's not even what you ordered and totally oh so different. When you tell them this they blow you off again with more lies. Steer clear! Not worth. They have absolutely no idea what they are doing or who is doing what.
I ordered on 12/2/21. I had to use an email address that I ordinarily never give out because the calendars.com site would not allow me to use any of the other addresses I have used in the past. Within 2 days I started receiving junk mail, scam mail, etc on the address I had just given them (and given no one else). As of this date (12/31/21) I have received 43 of these scams / phishing junk mails. Calendars.com violated my trust, so, even though my order was shipped (after a delay) and was correct, I will never use them again. There are plenty of other places that I can get calendars, guys, that will not trash my email id.
Hello M. P.,
We definitely appreciate and value your feedback! To better assist you, could you please provide me with your order number and/or email address? Once we obtain this information, we can unsubscribe you from our email promotions listings. You can email me directly with this information at gethelp@calendars.com, if preferable. We hope to hear from you soon!
Sincerely,
Stephanie R.
Seriously, if I could give zero stars I would, I'm done dealing with this company. I placed an order for some Funko pops that were exclusive because there was a signing I was going to 3 and a half weeks later. Went on to place the order on Oct. 18 and within a few days I got a message that my items shipped and had tracking, great I thought, well a week later the status of my order didn't change so I sent an email. Another week passed so I called them, which I was on hold for like 45 minutes, they said they would sent out a replacement order. Well 2 weeks later and the status for the placement hasn't changed either and the signing came and went, and now I'm on the phone right now (over 1+ hour hold) trying to get to the bottom of this. This has been one the worst customer service experience I've gone through and encourage others to stay as far way from this "company".
UPDATE: after over an hour on hold, they hung up on me.
Hello Greg,
I sincerely apologize for the frustration you experienced and for the lengthy hold time. We do answer all calls, chats, and emails in the order they are received, however the hold time has increased significantly due to the growing volume of customer contacts. That being said, I completely understand the customer's expectation of receiving efficient, effective customer service, especially when the customer has had to wait a long time to speak with someone. I appreciate the picture of the email correspondence you provided, as it helped me find your order. We will refund you for the shipping fee on your original order, 1823569. Please allow 3-5 business days for the refund to credit your account. Your replacement order, 1958772, was shipped out on November 21st, and should deliver by December 3rd. We hope you can accept our apology and wish you the best.
Sincerely,
Sarah B
Ordered Calendars on 12/1/2020. Calendars were mailed with no street address, and therefore returned by the PO. They made no effort to rush the order for Christmas mailing, rather had to get a refund.
Hello Brenda,
I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Overview
Calendars has a rating of 2.1 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Calendars most frequently mention customer service, business days and credit card. Calendars ranks 15th among Calendar sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello June,
Were you able to get your refund? I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations