• CannonWater

CannonWater

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Overview

CannonWater has a rating of 4.8 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. CannonWater ranks 7th among Water Filter sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
How would you rate CannonWater?
Top Positive Review

“Excellent customer support and fast shipping”

Erik M.
11/2/20

I was able to easily contact a service rep who helped me select the correct part. They also provided helpful information about their fulfillment policies for determining the appropriate shipping speed. This was a critical part of our production system, and they saved us valuable time. I would highly recommend this vendor!

Top Critical Review

“Not particularly impressed with shipping”

Albert Q.
2/1/21

This transaction took way too long. Someone changed the digits on the address, so it was at first undeliverable. I had to call to find out where my meter was, when I was told that it had been returned, Then it took way too long to get it sent back out with the proper address, and then I still did not get it, and found out that the US postal service wanted me to pick it up at the Post Office.

Reviews (47)

Rating

Timeframe

Other

Thumbnail of user erikg93
Utah
1 review
0 helpful votes
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November 2nd, 2020
Verified purchase

I was able to easily contact a service rep who helped me select the correct part. They also provided helpful information about their fulfillment policies for determining the appropriate shipping speed. This was a critical part of our production system, and they saved us valuable time. I would highly recommend this vendor!

Thumbnail of user bethv154
Wisconsin
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Cannon Water is the only online retailer we have been able to find this style dishwasher tubing from. Excellent service - orders ship quickly after you place your order. Will definitely purchase from Cannon Water in the future!

Thumbnail of user garyk318
Texas
2 reviews
0 helpful votes
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December 23rd, 2019
Verified purchase

They quickly sent me the item I ordered and responded to my request for more information on other items I was interested in. They were very honest and straight forward with their pricing I definitely intend to be repeat customer.

Thumbnail of user stephaniec993
Texas
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

When I spoke with the salesperson, hex was very knowledgeable and made excellent recommendations. I went online to purchase, and made a small error ordering an accessory for my sand separator. They were quick to help me exchange it, and went out of their way to make sure I got everything I needed.

Thumbnail of user williamb1491
Colorado
1 review
1 helpful vote
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December 19th, 2019
Verified purchase

Have ordered some bleach addition pump replacement parts for our well system from Cannonwater a coup[le of time. The parts arrive in a timely manner and are as represented on their very helpful website. Will continue to use Cannonwater as my supplier.

Thumbnail of user sharonw2305
Florida
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

I needed a ball and spring for my water chlorinator. Cannon Water had it at one third the cost of replacing the entire part. Shipping was super fast! Greatly appreciated and happy to leave a five star review!

Thumbnail of user larryl1035
Texas
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Cannon Water has a variety of good products at very good prices, and their sales folks are very knowledgeable. I don't understand why a public entity, a sub-division of state government, cannot open an account.

Thumbnail of user kenh569
New Hampshire
2 reviews
0 helpful votes
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December 25th, 2019
Verified purchase

I called for information on setting alarm switches. The representative did not know the answer so she researched it and called me back and provided the information I requested. I didn't like the end result but kudos to the excellent research and timely response.

Thumbnail of user kellyw518
California
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

Everyone I encountered throughout the course of my transaction was kind and accommodating. My order was handled immediately, and when I realized I needed another part shortly after ordering it was added to my original shipment. Unfortunately the part I initially received malfunctioned, but they helped me troubleshoot and ultimately secure a new part and a refund for the first one. I will absolutely do business with Cannon Water again.

Thumbnail of user albertt119
Indiana
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

This transaction took way too long. Someone changed the digits on the address, so it was at first undeliverable. I had to call to find out where my meter was, when I was told that it had been returned, Then it took way too long to get it sent back out with the proper address, and then I still did not get it, and found out that the US postal service wanted me to pick it up at the Post Office.

Thumbnail of user tonyr311
Michigan
1 review
0 helpful votes
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December 27th, 2019
Verified purchase

I had the part number I needed but your search bar would not come up with the part I needed. I had to call customer service to get to the correct page to purchase my product. Seems like it should be a simple process but it wasn't.

Thumbnail of user davidc2321
David C. – CannonWater Rep

Hi Tony, I'm sorry our site was not easy to use for your search. We are constantly improving things like this. I'm sure we can fix it. Please let me know what item it was you were looking for so that I can look into it.
Thanks,
David Cannon
President
Cannon Water Technology INC

Thumbnail of user kennethv124
Washington
1 review
0 helpful votes
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August 1st, 2020
Verified purchase

I ordered a supply of BioRooter from Cannon Water. The order was efficiently fulfilled. No issues with the order and the price was reasonable. I thought I would be able to find the product closer to home(I am in WA State) but evidently it is a semi-specialty product, so I am glad that they supply it.

Service
Value
Shipping
Quality
Thumbnail of user davidc2321
David C. – CannonWater Rep

Thank you so much for the kind review. We really do care about our customers and hope to work with you again in the future.

Thumbnail of user matthews1751
Pennsylvania
2 reviews
0 helpful votes
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September 1st, 2022
Verified purchase

I needed to order some new water treatment parts and filters. But I wasn't able to add one of the items to the cart. When I contacted Cannon Water Service the person that responded to my email was able to order my missing part and add it to my existing order so it would save some shipping cost. Throughout the ordering process to delivery of the products they made sure I got what I ordered and that everything showed up on time. And the issue with the website was also resolved so anyone else that needed the product that couldn't be added to the cart could now order that part online with no issues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user randym303
Minnesota
1 review
0 helpful votes
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December 25th, 2019
Verified purchase

Installed these vents to protect a large plastic water tanks side walls from the pressure of high volume fill stations.
High quality vents, precision made and fast delivery.

Thumbnail of user marym1984
Illinois
1 review
0 helpful votes
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February 1st, 2020
Verified purchase

Purchased Bore saver Ultra and used it for a problem with my sump pit. Really helped my issue. The owner spoke with me about how to address my issue. 5 stars for the product and customer service!

Thumbnail of user jamesg2558
Illinois
1 review
0 helpful votes
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April 21st, 2021
Verified purchase

I have a 24/7 Peristaltic doser programmable. Needed the 1/4" silicone tube that wears out eventually.
Cannon Water had it! Fast shipping as well! TY!

Thumbnail of user terryh520
Nevada
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

I ordered two special items and they were in stock and shipped immediately. The product was of high quality. I'm very pleased.

Thumbnail of user carti
Texas
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I had a few questions about a product and David was quick to answer my questions and get me the correct products. Thank you for your great service!

Thumbnail of user stephenj1051
Maryland
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Great experience from a great company! I messed up the order and they helped me through the process of getting it corrected.

Thumbnail of user martys184
California
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

They are very easy to work with and if i even screw up they are on top of it by calling me and making sure i get the right part

Thumbnail of user ronnyu2
Arizona
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Have ordered numerous times over the years and product is great and ordering is simple with prompt delivery.

Thumbnail of user jerrys606
Utah
3 reviews
1 helpful vote
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January 4th, 2021
Verified purchase

I only ordered a couple tank air vents the order was placed and delivered on time and was exactly what I was looking for.

Thumbnail of user frankb453
Ohio
1 review
0 helpful votes
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December 20th, 2019
Verified purchase

They said what it would do and it did what they said. The product worked away they said it would. And they're diagnoses was correct. Excellent job.

Thumbnail of user kathleenb500
Mexico
1 review
0 helpful votes
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December 27th, 2019
Verified purchase

Our order and its delivery was satisfactory. The product we ordered works well. Thank you

Thumbnail of user brianm1043
Canada
1 review
0 helpful votes
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December 27th, 2019
Verified purchase

There was no problem ordering the parts. The shipping charges were calculated at the time of sale and paid prior to shipping. With no mention of brokerage fees. When the parts were delivered at door I owed as much for brokerage as what the parts were worth. There was no mention by the company that brokerage fees were extra...

Thumbnail of user davidc2321
David C. – CannonWater Rep

Hi Brian, I am sorry you are frustrated with having to pay brokerage fees on your recent transaction. At this time we do not have an easy way to calculate those fees automatically. We do state this on our shipping policy located at the bottom of every web page on our site. In the future we suggest that you call us to order by phone. We can us the US Postal Service to deliver to you and have them calculate the brokerage up front so you do not have to deal with another bill. We really do appreciate your business and want to work with you to ensure you get the absolute best we have to offer.

David W Cannon
President
Cannon Water Technology INC

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From the business

Cannon Water Technology provides water treatment chemicals, service and equipment for used on cooling towers, steam boilers and closed recirculation loops found in the commercial buildings an industrial facilities. Products include: Conductivity Controllers, Chemical Metering Pumps, Flow Meters, Level Sensors, Chemical Storage Tanks, Process Analyzers, Handheld Water Testers and much more. Contact us to discuss your specific water treatment applications and we will provide the technical and engineering resources to get the job done right.

Business History

Cannon Water Technology provides water treatment chemicals, Service and equipment for used on cooling towers, steam boilers and closed recirculation loops found in the commercial buildings and industrial facilities.

Company Representative

Thumbnail of user davidc2321
David C.
Owner

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