I bought my mother a blanket with her cats face on it. I ordered it the 12th of December, and I still haven't received my blanket. I've also sent two emails regarding the blanket, and they haven't gotten back to me. Ridiculous.
I ordered an 8x10 pic for my grandsons grad pic on metal! It showed up later than promised and it was on some type of plastic with no way to hang it! Literally nothing on the back! The color was horrible and the edges very sharp! We tried to get someone to respond and it took several weeks for a response! Then the hoop jumping started, take a pic, email it to them! Then we got an email wanting us to scratch or mark through the pic and take another pic and send it to them! This is a $20 pic! There customer service is horrific! I don't recommend them, run as fast as you can! I will do more then $20 worth of damage to there reputation! You better get smart before you don't have a business!
I was over joyed with the quality of your work and will order more after my daughter and grandson see each other. My daughter lives in FL and can't wait to see her nephew. I'm going to order 2 more. But the ones of my grandson Brayden were absolute fantastic and my mom could believe the quality and my mother in law loved it as well and I got one for me and just over joyed with it. Will use this company many times in the future.
Awful service! I made an order 3 weeks ago to be delivered for Mother's Day, it's May 19th, 9 days late and counting. Had to pay duties, I guess my order is coming from China, had I known, I wouldn't have ordered from Bestcanvas.ca. Name should be changed to worst-canvas. China
The photo is nice; however, CanvasDiscount did not include the hanger set that was ordered. After several attempts at the on-line bot support and calling the live number and being on hold for 30 minutes, I was unable to reach anyone to ask for the missing hanger set.
If CD cares at all, they will look up my order number USA*******676 and fulfill on the hanger set.
I ordered 2 16 x 16 canvases. One looks great, the other one has an imperfection in the canvas, and looks like my daughter has a zit on her head. Otherwise they were received in a timely manner and look great.
I took a chance and ordered 3 canvases of different sizes. All of them I am very pleased with. Great color match with my original photo, and the same resolution too. I am very very pleased with all 3. The largest was 20x30 and on I did not upgrade the size of the frame. I was worried I didn't but it looks fine. I will next time just for the look of it. The smaller frame size is still very sturdy. I have recommended canvas discount to others.
I purchased a Groupon for pillow covers and this Groupon should have covered the total price of the product. Instead it only covered up to 12.99. I still purchased the covers (they are a gift) I have been emailing back and forth with best canvas about this because the shipping cost was 0$ but they are telling me that the 12.99 was the shipping? If this was shipping then it should have been in the shipping spot in the totals. They are saying that this was an error. Not very happy with the explanation and do not recommend ordering from them. As a customer it is not my problem if there is an error, or being told that I shouldn't ordered from a smart phone cause that's why there was an error... You cannot tell me I am being charged for shipping when the shipping spot said 0$
Exactly what I was hoping for! The canvas was just as beautiful as the picture and will be something our granddaughter will have forever since her grandpa passed away 3 months after her 2nd birthday... A Forever Memory of her and her Grandpa
Thanks to this printing service I found another one where the customer service can help you with issues and actually care!
The people who work at this service don't care enough, I couldn't upload my artwork due to size, any professional knows that a perfect artwork can't print on lower than 300dpi resolution, the max size on the site doesn't let you upload the artwork even if it is for a big canvas, and the people in Best! Canvas don't care if you send 1000 emails asking them for help, I guess they just get paid whatever they do anyway!
I've been waiting on my order for 1 week when it should have been shipped 4 days ago. Production hasn't even started! Due to this my order will not be arriving when I want it to and therefore I will be canceling it
Guess the most important thing to know about this site is you get what you pay for. First, it was not clear that you need to assemble the frame and stretch the canvas yourself. The frame materials are very cheap. The quality of the printing is just barely average. Comparing this to canvas4life, even thvough they are more expensive, I would pay the higher price in a second versus going back to discountcanvas. Needless to say, I feel the overall quality is poor.
Ordered my first canvas and it’s all that I hoped for. Also, the website is really nice. I liked that when I upload my photo I can see where the edges will be. And the customer service was really helpful. Great experience, great canvas! Thanks!
I had once experience with this service a year ago and I was disappointed. The picture was bad quality and I wanted to have my money back. I was offered pretty good discount. One year later, I searched for another canvas service but couldn't find any with good price. Then I decided to use canvasdiscount once again because I had coupon. Now I'm glad for that because service has improved a lot, the quality is much much better than previous year and delivery is faster. I'm glad that canvasdiscount has improved the quality and reputation a lot.
My 4 Canvas frames arrived today- I only ordered them 5 days ago- shipping was no problem, excellent job and amazing price- I am so glad that I read the reviews after I ordered my canvas- I think the negative reviews must come from the competition. I will do business with them again and will recommend them to all my friends.
I had a miner issue (one corner wasn't folded nicely) but I never complained about it. When they asked me if I was happy w the order I explained. Customer service was amazing. They offered me a replacement w/o returning the original print. I found that VERY GENEROUS but felt that problem was easily fixable; so I sent them an email that instead of replacement I'd like to get their best discount for future orders. They emailed and thanked me but didn't sent me any coupon code. However if I called them before my next order I'm sure they will give me the best discount.
When I first ordered from this site, I was unaware that you had to stretch the canvas yourself, but after looking up reviews I found that out. I wasn't too concerned given the canvases were only $9 but I was a little worried when I read that people thought they were poor quality, didn't receive them, etc. I am happy to report that I received great quality canvases, all the parts, and it only took a week after I ordered them to receive them. I would definitely order from here again and although I think I got more quality than what I paid for, I'd caution others to realize that with cheap canvases you may not get the quality you want. You get what you pay for! BUT like I said, with my professional photo, I received great canvases that were high quality. The only reason I took them down 1 star was due to the site not really coming out and saying that you had to stretch the canvas on your own, but again, I realize I got what I paid for.
Horrible. After 3months I still did not receive my order and then they said they did not have my pics on file and would have to re scan them in. It was absolutely ridiculous. Needless to say I cancelled my order.
I was WOW'ed when I recieved my canvas prints from CanvasDiscount.com. The colors and quality of the canvas print really JUMPED off the page! I found a great deal online, uploaded a great photo of a recent vacation, and sure enough a few days later it arrived. I couldn't be happier! This will make a great Christmas gift for my family members. An excellent way to personalize presents this holiday season.
I have ordered three items. A canvus family print, a collage photo blanket and a metal collage picture and they have all turned out excellent! I have gotten many compliments on all of them and have recommended this company to all my friends and family!
Answer: Dear Jess, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!
Answer: Mine have always come within 1 week to 10 days, if not earlier.
Answer: I took about a week for four 16x16 canvases. Not sure if other types of items would require a longer processing time.
Answer: Odd request without any problem or reason for contact… Sounds kind of sad, hope someone reaches out to you but doubt a printing company is best for your success… Good luck to you!
Answer: This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint
CanvasDiscount has a rating of 3 stars from 1,059 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasDiscount most frequently mention customer service, credit card and tracking number. CanvasDiscount ranks 6th among Photo Printing sites.
"Dear Lexie,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasdiscount.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasDiscount-Team"