CanvasDiscount

Customer Service is horrendous. What initially started as a great start with customer service quickly turned into opposite. I purchased groupons for a canvas with floating frames. Both canvas' were received without a frame. The first canvas they said they would send the correct product- mind you this was after constant calls during business hours to which an automated system would pick up and after 3 min on hold literally every time it would hang up. When you email- it takes days before they respond. The second canvas I was told to cut up the canvas, take pictures of it, and then send back to them. Then they would reissue the groupon to have me start the process all over again. The customer service representative handling the second canvas, Liz Rogers, initially told me I did not order a floating frame, I ordered a wooden frame- either way the canvas can without a frame and I had already provided pictures of the canvas showing no frame was received. As if that was not bad enough, the pictures were not even aligned the way I had set them and I was not impressed with the quality of the canvas at all.

Do NOT order from this company EVER!

I think the folks at CanvasDiscount/BestCanvas spend more time putting up fake positive reviews than they do working on canvases. No quality control whatsoever--- no customer care--- once they get your money, you are no longer of value to them. I've placed a few orders now in the last several months and I've had a number of problems including: bad prints (misalignment's, poor faded color, ink blemishes, loosely wrapped canvases), false promises for reprints, no responses to e-mails-- I've been hung up on when calling customer service, I've been hung up after being on hold, I've had 10 e-mails go unanswered within two months--- basically I've been scammed out of $1,000.
These guys used to be good-- I used them a number of times last year and had good experiences. They now ship from Germany(?) even though they are a Florida-based company. Yeah, sure they are. New ownership? They used to ship their canvases with foam padding, tightly packed with care and strong wooden frames-- now they ship in unprotected shrinkwrap, loosely in a box with no padding and their wood frames are flimsy, light and the lowest quality of wood you can imagine. Please watch out for these guys. CanvasDiscount--- you really have to shape up-- or just close your doors. This scam-show is sickening.

Im learning these discount canvas business are just that. You get what you pay for although sometimes its good sometimes not. Get ready to roll the dice. Ive ordered about eight different canvases. Some are great and others have various issues. The latest had a case of the saggy canvas wrap. Others were possibly installed by someone who could benefit from bifocal glasses. It takes them about a day to respond and then they want you to send a photo of the canvas using a sharp object on the face of it to prove you ruined it. I guess for those who want to pull a fast one on them. Recently, I sent a canvas to a family member. They had to send three of them until they got it right. I just received one but instead of destroying it, I just took it apart and restretched it myself. I wont be ordering from them unless Im feeling lucky and can wait for a replacement.
UPDATE: So I had a initial contact from the person responding to this review but its been nothing but the sound of crickets since. Still waiting for them to follow up on their promise of a non hassle replacement canvas...

Horrible quality canvas transfer

Instead of receiving your canvas on professionally stretched frame, you're sent 4 cheap pieces of wood you put together yourself; their website doesn't tell you that you build it yourself, of course.

My photo on the canvas was off center and not large enough to cover the entire front surface of the canvas such that the "edge" of the canvas was visible on the front. Very horrible looking, too horrible to do anything but toss in the garbage.

I phoned them and left a voicemail message to complain about the above; no call back received. Ironic considering on their main page they promise a "money back guarantee."

I also emailed them with my complaints, included photos I took of my pathetic looking canvas and I received no response whatsoever.

Here in Canada, they have a Canadian website, with a Canadian domain. So you're left to believe they're a Canadian company. High shipping charges reflect items being shipped from FL. You don't realize item ships from FL until you receive your order confirmation email.

STAY FAR AWAY from these CROOKS.

I would leave 0 stars but i not think it is possible. I placed an order of 11 prints with them. Approximately 3 weeks later I received their box. Which contained someone else's pictures and no packaging slip. After calling for half a day since the on line agent was unavailable I finally reached a very short rep in the phone which could care less I had someone else's photos. I was told to go ahead and throw out the other person's pictures and that I needed to go and reorder everything from my original order that they would just replace the other persons order. It did not make sense to me that I had to redo my order but they were just going to refill the other person's order, but I did it anyway I emailed them as they requested once I have replaced my order they notified me that they would pull it start reprocessing it. I then had to call back when they had not pulled it and placed my order the 2nd time. It has now been seven days since that and my order has now gone from in production, to order receive I called for about an hour... got a rep on the phone and told her I needed help with an issue in an order that I had placed and I was promptly hung up on I have now been calling again for a little over an hour with no answer. My suggestion to you is do not place an order with them go somewhere else save yourself the headache

I am so irritated by this place. I placed my order before Thanksgiving to make sure I would get my canvas on time, they emailed me saying that the size I ordered was "back ordered" and would take longer to receive then expected. Weeks go by and I hear nothing from them, I tried emailing and calling numerous times to find out where my order was and no one answered or got back to any of my emails. I finally received my cheap looking canvas 1 week before Christmas rolled up in a box (which was not what I expected at all) and not only was the size WAY off, it was damaged. Part of the picture was rubbed off smack dead in the center of the photo and there are spots all over the top of the photo. I tried emailing the company once again and heard nothing back, the photo was so bad that I had to pay another company to expedite a new canvas for me so that I would have it in time for my dad's Christmas gift. I still have the canvas sitting here and still after the 3rd email now, have not heard back from anyone. I will be filing a dispute with my bank tonight after reading all of these reviews. This place is a rip-off, I do not recommend ANYONE buying from them.