I received my order promptly and was very eased with how well it was protected and packaged. The canvas itself is gorgeous! I hope to order at least one more soon! Thank you for providing a quality product.
The customer service, quality, and cost are all excellent. And my canvases were shipped super fast. I ordered two unique signs to be printed on canvas for our wedding. The website was very easy to understand and navigate.
Ordered (3) canvas prints. All came wrapped loose and with wrinkles and side folds loose and not in the corners. Phone service is a joke! After roughly 20 minutes of being on hold, THEY end the connection with no option to leave a message. I would NOT recommend their "service"... if you want to call it service.
I wish I could give them zero star. I placed an order on June 5th because I saw an ad that says they ship the next day. Two weeks later, no shipment, I called their customer care every day, it drops after 10 mins. They responded to my email 3 days later and no response since then. I regret ever using this service. I hope they'll still deliver my package, hopefully they're not a scam that takes people's money and don't deliver. DO NOT USE THEM
I am very pleased with my purchases from CD! One large canvas I received did have some sort or oil stain or mark on it but I emailed them and they replaced it for free as well as getting it here in 3 days! Great company!
Just got back from Zanzibar and had some canvas prints made by these guys. They turned out incredible! Gave them to my husband for Valentine's Day and he was thrilled. The clarity was amazing. The turnaround time was quick and as promised.
It is very bad. We ordered 143 masks and they don't respond to customer service. The masks were basically a thin piece of fabric that they cut. Very poor quality. Not worth $6. It looks like it was made for ten cents.
Website describes products and details of those well. Be sure to read the definitions of the different edges on the canvas before you order.
My daughter and I were both very pleased with our products: regular depth canvas, extra depth canvas and foam board. Delivery time as promised (a bit early, in fact) Will order from this company again.
I ordered 4 framed prints and when I received the order 3 of the prints were correct but the fourth print was missing (the largest and most expensive print) and in its place was a framed picture of a random family. I have called their "customer service" number a dozen times, no one has or will ever answer, its not a real number! I have emailed multiple times and they keep responding with the same template response each time, no matter how I answer. I understand mistakes happen but not being able to reach ANYONE to correct it is ridiculous! Don't waste your time or money! Spend the few extra dollars somewhere else to avoid the headache. Hopefully I hear from someone soon!
Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask for your order number.
I ordered 8 products from this company and 5 of them arrived defective, wrong, and not acceptable. There isn't an online method of customer service. You have to email them with a picture and then they are VERY slow to respond. When they finally responded they said they would only give me a refund if I destroyed the product and sent them another picture of it destroyed. Bizarre! I will never use them again and can't recommend them for anyone else. I would leave 0 stars if I could.
Overview
CanvasDiscount has a rating of 3 stars from 1,024 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasDiscount most frequently mention customer service, credit card and tracking number. CanvasDiscount ranks 6th among Photo Printing sites.
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- Miami, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask for your order number.