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CanvasOnDemand has a rating of 2.0 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnDemand most frequently mention customer service problems. CanvasOnDemand ranks 133rd among Photo Printing sites.
I have been using them for years for my art business. I am pleased with the quality of their canvas prints, and so are my clients who receive them. Occasionally I will receive a piece that has a small defect, or was damaged in shipment, and all it takes is a quick email to them and they immediately send out a replacement. They are able to fill large orders, too. I supply art for Stella's cafes in Illinois (see photo). These orders typically range from 50 to 90 canvas prints. No problem! They get them done in a timely manner and my client is always happy with the quality. I will continue to rely on them for all my canvas printing needs.
I have over 100 prints over the course of several months and populated a large wall with them as well as gifts. The wall is sunny certain times of the day/year. After about 14 months a picture separated from its backing and dropped to the floor. For the last year or so I have had 20 pictures flop down from the top or completely fall off just leaving the black backing. I keep fixing them with gorzilla glue and clamps. Now I keep looking for separation and try to catch them before they fall apart (and glue them). Eventually I will work through all of them and not walk in a see one missing. Customer service email must be a bot. They don't really read the email, and repeatedly provide the same canned answer even to replies. I wasn't expecting anything from them (past their year guarantee) but wanted them to know their adhesive was failing over time. I've stopped ordering from them and warn other that after time, their pictures might separate and fall.
I'm incredibly disappointed in Canvas on Demand PRO. I've been a loyal customer of theirs for 6 years and have spent thousands of dollars with them a year.
I recently placed 4 orders using PayPal for my purchases. For each order, I put in the shipping address of my client and paid roughly $15/order for shipping. I had NO idea that by using PayPal, it overrides the shipping address and replaces it with my own. (Come to find out, when I asked about it in a photography group, other people have had this issue as well). I ended up getting all canvases delivered to ME. I mean hell, if I wanted them delivered to me, I would have put them all in one order and paid ONE shipping fee instead of 4 different ones!
What options did they give me? 1. I can either ship it on my own to the clients (which would cost me time and money), or 2. I can pay for half of the shipping for them to process it all again. The second option is decent... if it was my fault. But considering it isn't, it's NOT a good option. Why should I have to pay a single penny more for something that is all on them?
One of the photographers I spoke with said the same thing happened to her, except guess what? COD replaced AND shipped a new one FREE OF CHARGE rather than making her pay 50% like they are making me do. They clearly don't have a proper policy in place for this if they are making some customers pay and others not. What nonsense is that? They're just flying by the seat of their pants here? Winging it per client? If you're going to let one client go without paying, how in the world can you then make the next client pay and expect that customer to be fine with it? And since many people have had this issue, CLEARLY COD needs to add verbiage on their website to stop this from happening again. Isn't it in their best interest to do it? They claimed that they've made note so that this can be fixed, to which I call complete and utter nonsense. If this has happened before (which it has) to other customers, clearly they have no plans or intentions to fix anything or at least add verbiage to warn people "hey, just fyi, make sure you adjust the shipping address after using PayPal!"
So now, on top of the almost $100 I paid in shipping already, they're making me pay additional money to have it re-shipped.
I asked them if they're willing to lose a loyal customer of 6 years, and thousands of dollars of orders, over $32. And... they are. What terrible management. As a business owner, I would immediately fire whoever made an awful decision like that when it had NOTHING to do with the customer, and everything to do with the company.
So now, even though I've been a loyal customer for 6 years, I'll be going to another company who truly cares about their business and their customers. I would rather pay more for canvases with a company who has principles and morals, than give my hard-earned money to one that doesn't.
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We work hard to bring you the best quality canvas prints at the most competitive price. Our customer service and quality make us the highest rated custom canvas prints provider online. Since in 2002, we've printed more than 2.5 million images for satis...
