Overview
Carchex has a rating of 3.1 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Carchex ranks 5th among Car Insurance sites.
Still waiting for my official copy of my personal contract to review all the contents as expressed to me by the sales associate via our phone conversation. A "switch" was made to a two year contract to reduce my monthly cost, and in speaking to the sales manager in reviewing the "terms", he mentioned a $200 deductible, which was not mentioned by the associate in the "switch" to the two year contract.
I asked for a change in the two year quote for a $100 deductible.
The CARCHEX representative was knowledgeable, helpful, and identified the plan that most fit my needs. He also walked me through the online acquisition form to ensure a problem-free enrollment in the system.
New to CARCHEX, so far so good, hope it lives up to the name and performs as it says. Will be glad to comment again once I do have to send my vehicle in for repairs. Hoping I don't ever have to send in my vehicle for repairs. Happy with the customer service!
My experience with CARCHEX was superb. I contacted them for an extended warranty and they went over everything that I was receiving, explaining thoroughly. I was very satisfied and will recommend them to others.
As a disabled person, I could tell that the company had limited experience working/addressing/interacting with someone like me.
I cannot give a higher score because each company I chose hadn't a clue what Carchex/CarAdvise was.
The CarChex representative did an excellent job of familiarizing me with the features of the plan that would be best suited for me and my vehicle. I felt very comfortable in dealing with him throughout the whole experience of purchasing a CarChex Platinum Plan.
Carchex for California Auto warranties, If your car has less then 100,000 miles or less then 12 years old is the best buy you can make. Great people to work with on the phone. I give them 5 stars.
DISAPPOINTED! SHAM POLICY!
I have purchased the Titanium extended warranty for my wife's 2011 BMW and had the warranty for a year. About 3 weeks ago my wife's car would not start when it is parked directly in the sun and took to certified BMW mechanics who diagnose the problem and my claim was denied. They told the mechanic to reset the and clear the censors and that will fix the problem. Well the car has been back in the shop for more than a week after my daughter and wife got stranded and we are still waiting on CarCHEX to get back with us since now the car is not starting at all. Why do we have this extended warranty that we are paying for every month? In the process of looking for new coverage since this coverage is a SHAM!
When you purchased a contract they tell you you can cancel within 30days no questions asked.
When you try to cancel they send you a letter asking why you want to cancel in addition to other information.
They state that it will take 45-60 days to refund your money.
Why should a customer have to submit a letter of explenation to cancel and have to wait 45-60 days for
The refund?
This is a delaying tactic which I will report to the BBB
I will certainly not recommend this company to anyone.
Trying to talk to someone, get put on hold for long periods. Had to hang up. Now, I want to cancel this policy. Bad customer service is a sign of things to come.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members