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I am so utterly disappointed in this company. I ordered a replacement peg tube adapter for my father it gave an estimated delivery of Thursday or Friday. After I placed my order it then said it would be delivered on Sunday. Sunday came and when it's now Monday and I still have not received my orde. The only option they are willing to give me is to have one come in on Wednesday a week after I was supposed to receive it. When dealing with medical supplies I expect a different level of honesty and certainty that my supplies will arrive wednesday.
Date of experience: September 25, 2023
I recently became incontinent so I've been shopping around for a good quality adult diaper at a reasonable price since my disability income is very limited. I came across the Care.Club site and places an order for a pack of pull up underwear and booster pads. Apparently I accidentally ordered 2 packs of the underwear and no pads. So I emailed them explaining what happened and asked if they could correct my order on their end. This was WAY after business hours so I wasn't expecting an answer until the next day, let alone expecting them to reply before they fulfilled the order and telling me too bad. I received a reply within an hour from the company owner saying yes, no problem. Omg! AND I received my order the next day... Care.Club just made a customer for life as well as great word of mouth.
Date of experience: January 22, 2019
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