CareCredit has a rating of 1.2 stars from 845 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CareCredit most frequently mention customer service, synchrony bank, and interest rate problems. CareCredit ranks 167th among Credit Cards sites.
I used $2926. 00 for my dental work in March 2017 and had 12 months to pay it off before getting hit with $800.00 in interest. No big deal since I had so much time, a payflex spending account and an open credit card. By January 2018, my balance owed was 2223. 00. No big deal, I still had 673.00 in payflex plus another $900.00 in payflex for 2018. 00. I was going to put $1573. 00 towards care credit... No bueno! They do not accept credit card payments of any kind. Checking account only! I paid the $1573. 00 cash and payflex reimbursed me. I paid another $500.00 This morning. Slide on over Bandit cause the Snowman is coming through. HOT DAMN WE'RE GONNA MAKE IT! Having care credit paid in full is going to look woohoo good on my credit. They are little snakes so be aware of your payment options ahead of time.
Date of experience: January 20, 2018
This is a scam! They Charge you interest on money you have already repaid them! This is Loan Sharking! They tell you up front that it is interest free for so many months at the end of the period they charge you interest on the original amount of the loan regardless of any payments you have made. I repaid over half of my loan and they hit me with an interest charge of $4000. 00 Avoid these crooks at all Cost!
Date of experience: November 2, 2018
I went to verify my credit limit as I have a appointment coming up and they closed my account due to my credit score dropping according to them. They will not reopen my account they advised me I have to re apply again so it will hurt my credit more. Not happy with this as I'm trying to build my credit and don't need or want another hit one from them closing my acct and one from my re applying. Nit a good way to do business
Date of experience: May 1, 2023
I would give "0" stars if I could. My dog needed emergency care on a weekend, and opted to pay for it through Care Credit because I was told it was interest free the first 18 months. I accepted that thinking after 18 months, interest would be charged on the current balance. Whoa...what a shock when interest was charged on the initial balance! The interest charged almost equaled what I had paid over the last 18 months! I've had many promotional credit cards, and have NEVER had this happened. Normally, once the promo is over, interest in only charged on the CURRENT balance. Beware!
Date of experience: January 8, 2023
The supervisor falsely gave ne information about sending me my money back of 300 for dentist bill I had to pay with personal credit card because the held up my 800 dollar payment when I went to pay for oral surgery the supervisor said they randomly put my money on hold I had no knowledge of this
Date of experience: January 19, 2023
Over charge for the interest. One month changed me $1300 for the interest and then the next next month charge me more and more. How stupid is that? I'm trying to pay it off when I check my acct the money keep increasing all the time. Tried so manny times to talk with representative but I guess they don't have one
Date of experience: March 19, 2019
I have a care credit card with 2 amounts on it. One is promotional, one is non promotional. I called every time I made a payment, requesting the payment go to the non promotional balance first so I wouldn't have to pay interest. Wouldn't you know they did the exact opposite so they could tack on tons of interest. Then, they told me it will take 30 days to fix!
Date of experience: July 17, 2018
Stay far away from using this card servicies. I had no idea that after that after the promotional time was up, that my balance owed would double. I knew that I would start paying interest, but the charge was for the entire amount first charged instead of the balance that was due. Complete JERKS
Date of experience: March 16, 2017
Yes, I used this card it takes forever to get paI'd off,. When I finally paid it off. I received anot her card. I when to get glasses when I gave them my care credit card it was denied. I called to find out they closed my account. How embarrassing. This is not a very good company. I just think people need to know about this company. Thumbs down!
Date of experience: October 24, 2016
Zero interest for the first 12 months is very misleading. What they don't tell you in that the zero interest has promotional timelines. Once the timeline arrives, if you don't pay the amount in full, they apply balloon payments to your balance. Additionally, they claim not to have a grace period in terms of payments, so if your payment is due on the 1st and you pay it on the 2nd, they charge you a $40 late fee for paying a day later. These people are total scam artists and I would advise anyone to stay away from them. Trust me it's not worth it!
Tip for consumers:
I would advise anyone who is considering care credit to look for alternative means as this company will cost you way more than you anticipate.
Products used:
It's a credit card
Date of experience: July 19, 2022
My sister needs some dental work & her dentist gave her some information about Care Credit & told her to apply for the card to pay for her dental expenses. She asked me to give her my thoughts about Care Credit. I never heard about Care Credit but I am horrified with all of the bad reviews on Care Credit. This company sounds like a nightmare to deal with & it sounds like they can do major damage to someone's credit score. I don't think I will tell my sister to apply for Care Credit based on such poor reviews!
Date of experience: October 25, 2015
They say that the promotion is without interest but always when you are going to make the pay-off they invent a higher amount which is the interest. They don't know where that amount comes from and they tell you sorry man, I'm not authorized to remove the amount, I can only take the payment from you. This happened every payment I made. On April I let my balance on 0. Now I have $85 bill. I have 2 hours, on the phone nobody can tell me why I have $85 balance. Managers don't take the phone. On April was 3h, in the phone because nobody wants to deal with you. They just want you to get tired waiting in line and hang-up the phone.
Date of experience: June 8, 2021
Every time I go to make a payment online my username and password do not work. I do not have trouble with any other accounts I have. WHY? This is how they get late payments and finance charges billed. WORST CREDIT CARE EVER! Never can talk to a person, then when I do, they sound like a ROBOT! And hang up on me! STAY AWAY! Going to take out a personal loan to pay off this terrible credit card company
Date of experience: May 5, 2018
Card statement and advertising is false, you can not pay all providers online using your card online. Do not use unless you wade through the site to see if your provider is listed. Emergency appendectomy at 2am, customer service told me nothing we can do i should of gone onto site. RIPOFF can't pay provider using useless card.
Date of experience: February 11, 2018
They gave me a card paid it for 3 yrs get credit review upgraded to $5,000 for 2 puppies and 3 months after they gave me more credit they canceled me saying my credit was to bad to have their card. I don't have any credit cards except their card credit card. These ppl are the worst please beg on corner they have more compassion for you than this company.
Tip for consumers:
Be careful they act like you trash every time you talk to them. When your done you want to shower and use brain freeze to stop the pain
Products used:
Care Credit is the the worst
Date of experience: January 22, 2021
If you dont keep a balance on the card they cancel you. Had this card for a year. Paid it off every time I used it. Jist paid it off again in August but havent used it since. They arent in the business of providing healthcare focused financing options they're in the business of issuing you a card and hoping to make money off your misfortune of needing it and not being able to pay it off in full each time.
Date of experience: October 24, 2018
If you are thinking about using CareCredit for dental work, explore every other possible option in the world first. Including a loan shark- they would be easier to work with. CareCredit has absolutely no idea how to accurately deduct payments, or ever, ever, ever let you talk to a human. I was actually hung up on 2x by a automated message. For the 3rd month in a row, I recieved a message that my payment had posted, only to get an automated call the next day saying I was late. You cannot get by the automated message with asking to speak to a representative- the machine must know why, and if it does not like your answer, it hangs up. Completely frustrating!@!@!
Date of experience: September 19, 2017
I was offered CareCredit during a dental implant procedure by the clinic and when asked for the terms they said it was no interest if paid for 12 month terms. I was approved without hesitation and charge a great deal of my procedure to this credit. I then called customer service because this offer sounded suspicious and found out that if for any chance you did not paid the full amount loaned at the end of the 12 months you will be responsible not for the balance owe but the entire loan 12 months interest. I would rather just stick to my regular credit card since the interest is similar and know I would be responsible only for the remainding balance. Don't be sucked into this deal, if you have any chance of dissafirm do it now! These lending practices are geared towards the vulnerable and naïve.
Date of experience: March 5, 2019
Synchrony Bank has Amazon billing. I couldn't pay my bill on line anymore. A representative talked with me and we discovered Synchrony didn't have the correct last four digits of my Social Security number. Then they asked me to send them a copy of my SSN card and driver's license. I refused. I told them they had the correct number on another Synchrony Bank card for another company's billing system they've taken over. And my Amazon bill got higher. I hate this bank and wish they'd be investigated. Headquarters in Florida and outposts in other parts of the country. I had cards with TJMaxx, Woman Within, and several others that this bank has taken over. I'm really upset about their takeover of other cards.
Date of experience: August 22, 2021
Care credit is terrible they will approve for credit but one you begin to pay off the loan the decrease the amount they originally gave you that lowers your credit score after you pay off your debt they cancel you all together and give you another bad mRk on your credit I would avoid them at all costs
Date of experience: August 10, 2023
Had over 10 yrs, when care credit started for medical a/! 6000 credit amount. Used many times & thousands $ paid to care credit. Hadn't used for a little while & just tried to pay a medical procedure w/card that is still good & found out card was shut
Off 3 months prior, not used enough was told. The young people (3 at care credit) would not reinstate & was told to reapply.
I reapplied & was denied? The care credit young people couldn't state why only that I'll rec ltr in mail. You shoved out a great customer, care credit, & you are losing out on thousands of $. Thank you for treating a loyal & very good customer this way.
Date of experience: September 1, 2020
I used the 0% interest promotional offer for the $1,500 deductible that I needed for my BA. And used the 14% interest for 24 months to pay the rest. I wanted to pay off the $1,500 In like 3 months that was the plan. But unfortunately they bundled both and have me a fixed interest rate because they assumed that I wanted to pay 7k in 7 years hence they get their interest. I suggest get 0% interest for one year instead of what I did. Pay it off fast! Or else you will be stuck!
Date of experience: July 23, 2020
I submitted my information and received an error on the Website; however, CareCredit still created the account for me.
I now have two accounts, one for my wife's (she created her own after I told her it wasn't working for me) and an account for me. Obviously had the website not failed then we wouldn't have submitted two applications. I called and tried to get them to remove the secondary account and notify the credit bureaus and they refused.
Stay away from CareCredit!
Date of experience: October 21, 2019
When I purchased my hearing aids my card had a hold due to the balance, a balance far below my max balance. I had to go to a website to verify myself by taking a 5 second video of myself and a photo of the front and back of my driver license. Then call them back with a code. After a two hour ordeal trying to check out, my card was taken off hold. The real kicker came when I returned my hearing aids and tried the card for the full credit. I had to go through the entire verification again and spend another two hours before the card worked.
Now when I check my balance it is not reflecting the credit. The service rep said it will take two weeks. WTF?
I'm calling my states Attorney General to rid these jokers from my state.
A scam with a capital S.
Date of experience: June 24, 2019
The prequalify process will say you are qualified for credit and to proceed with the process. After entering your personal information and ID, you are directed to call a customer service representative where they tell you After applying a hard credit pull and making your credit score decrease that you are declined. This is a misleading credit agency and if they lie in the beginning before you are even a customer what will they lie about when you become a customer.
Tip for consumers:
Don’t use
Products used:
Nothing that was promised during prequalified process
Date of experience: June 23, 2021
Discover the healthcare financing credit card from CareCredit. Learn about financing for procedures like LASIK, cosmetic surgery, dental, & more.
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