Carfax

CARFAX posted pictures of this Honda Civic 2000. When I arrived at Absolute best Auto sales, I saw completely different pictures of the same car that was dirty and discolored with broken hubcap.

I b ought my Carfax report online and I tried to print it out but keep asking to pay again, no customer service..

I called three times and no one ever called back. Is this what you do. Sell the car,get the money and no customer service. Among other things.

I didnt know my report would be deleted in 30 days - i would have downloaded it... customer service unresponsive.

I purchased a vehicle from Carvana on January 29,2017 with a clean Carfax report. In December 2019 I decided to trade in the car and purchased a Carfax report. I was shocked to see that Carfax had added a "Damage Report" dated 9/27/2016 or 4 months before I purchased the car from Carvana. In other words Carvana had sold me a damaged car. I contacted Carvana and sent them the copy of the Carfax report with the 9/27/2016 "Damage Report". Their response was to offer me an amount $3000. 00 less than the KBB average trade in value for the car without this late inserted Carfax "Damage Report". More about the Carfax late inserted "Damage Report". It was incomplete, only included a diagram with damage outlined 3/4 of the way around the car and a remark highlighted "NOT ALL DAMAGE IS CAUSED BY AN ACCIDENT. GET THE CAR INSPECTED BEFORE YOU BUY. Now that would have been nice to do but I bought the car 4 months earlier when there was no such "Damage Report" inclusion in the Carfax report. Carfax is a worthless service entity. And if your buying a used car get a signed agreement with the seller that a Carfax report does not provide all damage that the car might have.

Because the last nine months, I guess because I bought my car thru Flemington chain of dealerships, CarFax started sending me complete monthly reports of my 2020 Cadillac Escalade ESV. Oil life, tire pressure, mileage, and a bunch of other things. And it had at top, the Trade In Price as of that time. When you started sending the nine months ago, it was approximately $78,000.
Every month understandably it would go down a bit. August and Sept it was about $70,000. I'm telling you the very lowest in Sept. It was $69,000.
My mistake in all this was that I didn't keep copies, unless I have one stashed, and didn't run across it YET.
Well, based on your report, I went to the dealership and had a car lined up, I haggled on the price while the manager did " his so called inspection". Well, he came in and said here is your price on the new car. And what do you expect for your car? I said, really, I know you want me to tell you 25,000. Well he kinda chuckled, and said no really. I said that's how we're gonna play this? I told the salesman, tell him I want $76,000. And he said is that the bottom line, I said well, $75,000. He wrote $75.000 I said no to tell him $76,000. Well he disappeared and in comes the manager. With a Carfax in hand, that said like $58,900. I told him about the report I just received from you that said $70,000. He said, this is what he just got. After fighting with him back and forth, and inches from the door, we came to a deal, no thanks to you Carfax, I went as far as telling them, when I get home, the first fox I see, I'm gonna shoot it.
Now I come home and contact CarFax, I only request that you send me a copy of August and September so I can send it to them to show I'm not lying. You gave me nothing. So here is my last shot before I start with my bad ratings online. Pease send me a copy.

Went to trade in my vehicle Carfax reported an accident on it. Carfax is not correcting the problem

Thank you Carfax i was able to find a great spot to buy a car GOJO Auto worked with Possum M even got to chat with the owner Ms. Amanda G. Thank you!