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CarGurus

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Overview

CarGurus has a rating of 2.3 stars from 365 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CarGurus most frequently mention customer service, good deal, and phone number problems. CarGurus ranks 634th among Car Buying sites.

  • Service
    74
  • Value
    69
  • Shipping
    29
  • Returns
    32
  • Quality
    60
Positive reviews (last 12 months): 33.3%
Positive
4
Neutral
1
Negative
7
88
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How would you rate CarGurus?
Top Positive Review

“Karplus Auto 🚗 Customer Service is amazing 🤩”

kerri c.
4/6/24

I would like 👍 to thank Kobe and Luis and their team of Car sales professionals for going above and beyond to provide a contract to meet our family needs. I will recommend Karplus Auto in San Fernando Valley to anyone interested in purchasing a vehicle 🚗.

Top Critical Review

“Private Sellers Beware”

Jeff T.
2/22/24

I listed with CarGurus as a private seller not once, but twice on the same car. First time I listed the car at my own price, and they gave me a good price rating two days later after my payment had cleared to them. It was dropped to a fair price. So I canceled the ad until I could afford to lower the price a month later I relisted the vehicle at their suggested price which they gave me a good price rating again, but when my payment cleared, the rating was dropped to a fair deal rating again. When I called, they said it had nothing to do with anything but the fair market value. It's awful funny how the fair market value could change after two days not once but twice! Sellers Beware this site is a scam!

Reviews (365)

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Reviews that mention popular keywords

car gurus (52) car guru (24) customer service (38)
Thumbnail of user rebeenas
2 reviews
0 helpful votes
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March 21st, 2018

This company is the best in ny ask for Mr Geury have the good cars i buy nissan altima 2016, i am Elisa Gavilanes.

Thumbnail of user roberto732
1 review
2 helpful votes
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August 9th, 2020

Poor customer service TOO EXPENSIVE unqualified customer leads no satisfaction guarantee very user unfriendly

Thumbnail of user lawnc18
1 review
1 helpful vote
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January 2nd, 2023

Listed our Vehicle as a Private Seller and was not allowed to post our price without a unauthorized notation placed on our Paid Listing

Thumbnail of user laurar2119
1 review
1 helpful vote
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May 23rd, 2022

They are good at finding cars but every down payment I could afford, car guru would delete mine and insert THOUSANDS! Stop it! YOU PISS PEOPLE OFF

Thumbnail of user gabriellea25
1 review
0 helpful votes
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December 29th, 2019

Ali is very good! And helpful one of the best it was a pleasure buying with his help at h greg.com

Thumbnail of user teodoreanue
1 review
0 helpful votes
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October 20th, 2022

Deci la ei sunt doar vorbe, iti intarzie comanda platita, vorbesti pe chat live cu agenti si toti zic ca accelereaza livrarea comenzii, te asteptisa vina a doua zi dar nici macar dupa 3 zile nu vine. Iti pun un termen limita ca ajunge pana la o anumita data, deja trec 3 zile dupa aceea data si inca nu ajunge comanda. Iti zic ca e din cauza prea multor colete dar tot tu trebuie sa suni sa vezi ce se intampla ca nimeni nu te anunta. Dar din nou, iti pun termen limita si dupa iti intarzie, de ce mai puneti termen limita daca stiti ca intarzie comanda? Alte site-uri pun anunt de dinainte dar voi sunteti niste jegosi ca vreti doar sa iasa banu. Ii zic celui de la support ca vreau sa fac o reclamatie si imi zice " reclamatia dvs a fost inregistrata" ce reclamtie frate? O reclamatie in care n-am scris nimic? Doar ca sa ne duceti de nas?
Daca comanda era neplatita, curierul era luni la ora 8 in fata portii si astepta dupa mine si jumate de ora. Dar o sa incepem toti sa facem sesizari cu cei cu care lucrati ca sa va faca ei sesizari si poate atunci faceti ceva cand o sa vedeti ca va pierdeti clientii. Nici nu ma mira de ce la call center unde faci plangeri e mereu full si astepti o ora sa raspunda cineva si de ce va pleaca angajatii dupa 3 luni.

Tip for consumers:
Daca vedeti ca lucreaza cu cargus firma de la care vreti sa comandati, nu luati, sau sesizati ca intarzie comenzile foarte mult.

Products used:
A fcking chair.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lissettg
1 review
0 helpful votes
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November 2nd, 2015

Hola de verdad de quiero dar las gracia al dealer y al vendedor aldo rodriguez por la bien que me trataron estoy muy content con el BMW les compre

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Carlyle M.

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