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CarGurus

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Texas
1 review
0 helpful votes
Follow Deborah W.
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I would like to thank CHERATI MOTORS and my sales guy Ricky for his over the top assistant and services with the purchase of my 2011 Dodge Charger RT. The whole the experience was excellent. I love my new ride. You guys rock! A 1 service. I recommend them to everyone to go and check them out if you are in need of a vehicle. Tell them Deborah Williams sent you.

Date of experience: December 5, 2019
Wisconsin
1 review
0 helpful votes
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Never order anything from this f rated site. They are nothing but a bunch of losers at this company. No one is more pathetic than this company. All they do is rip you off. Like all the rest on Facebook. Never order from these losers

Date of experience: May 6, 2020
Illinois
1 review
0 helpful votes
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Poor customer service
October 12, 2020

I ran across a glitch with their website that would not allow me to post my car. I have tried to email and call and fix the problem using their FAQs and nothing works. So frustration. Going to Auto trader.

Date of experience: October 12, 2020
New York
1 review
0 helpful votes
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Dream come true
July 13, 2019

Scheduled an appointment to purchase a Maserati Ghibli was the best experience no haggling or over priced negotiating going on straight to the point. Shout outs to Sam the man he will work with you to get the job done.

Date of experience: July 12, 2019
Virginia
1 review
0 helpful votes
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Loved my BMW CarNova
August 31, 2019

Purchasing a vehicle from Carnova has been such a joy for me. I wanted a BMW with low mileage.The vehicle was beautiful and the price was right. Financing was easy with Gerard.The only problem I had was on my end, I work long hours. I shared my concerns with Cristina and she was able to coordinate a time with me to have my vehicle delivered!

Date of experience: August 29, 2019
Michigan
1 review
0 helpful votes
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Just use Craigslist
November 16, 2021

Car Gurus does not respond to queries quickly, and decided to lock my listing as soon as a potential buyer replied to my listing. It then takes two more days to have it verified. They had days before to ask for this, and suddenly lock it when buyers reply.

Date of experience: November 16, 2021
New Hampshire
1 review
12 helpful votes
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I was sold a vehicle with hidden defects and am being denied the right to leave a review on the business that committed fraud (Motorcars East in Derry, NH) despite my offering to provide a copy of my Bill of Sale to prove I purchased from their business. Unfortunately CarGurus would rather protect frauds and crooks than customers. I do not recommend this site for any reason.

Date of experience: December 23, 2020
Canada
32 reviews
32 helpful votes
Follow Sage R.
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Great site for car shopping. There is a menu where you can send an email to the dealer. Many choices and comparisons. Really gives good insight to a good car for a good price.
Easy to use. No registration required.

Date of experience: February 9, 2016
California
1 review
0 helpful votes
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Great price!
April 28, 2019

Greg at Piehl Motors gave us a price we could afford on the truck we wanted! We did not have to spend hours haggling over price or trade in, just straight forward about what we wanted and how to come together to make it happen. Larry and Shawn gave us all the details and provided the customer service we expected. We will continue to do business with Piehl Motors.

Date of experience: April 27, 2019
New York
1 review
0 helpful votes
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This is the Worst car Selling site out there! Trust me, I've researched them all and I got the Least amount of views from them all. Craigslist and Ebay are the BEST options! I sold my car in less than 2 weeks!

Date of experience: October 16, 2019

Overview

CarGurus has a rating of 2.9 stars from 358 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarGurus most frequently mention customer service, good deal and phone number. CarGurus ranks 7th among Car Buying sites.

service
76
value
71
shipping
30
returns
33
quality
62
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