CarGurus

I listed with CarGurus as a private seller not once, but twice on the same car. First time I listed the car at my own price, and they gave me a good price rating two days later after my payment had cleared to them. It was dropped to a fair price. So I canceled the ad until I could afford to lower the price a month later I relisted the vehicle at their suggested price which they gave me a good price rating again, but when my payment cleared, the rating was dropped to a fair deal rating again. When I called, they said it had nothing to do with anything but the fair market value. It's awful funny how the fair market value could change after two days not once but twice! Sellers Beware this site is a scam!

Was offered a price for my car. Went through the entire process of scanning and uploading docs, their inspection process and all of other hoops.

Once I did that, I got an email that 'The buyer that put the offer in on your car backed out'. Their new offer is $5,000 less than the original offer.

Without documentation proving this actually happened, this smells like a bait and switch situation going on here. They can put any price they want initially, and then if you bite on there offer, oops...

Placed two private ads on CarGurus. Went to check on them a few days later and when I attempted to sign in I received a message saying the account was disabled. No reason given. Both were normal, straightforward ads. Very disappointed and will not be using them again and will let others know about this as well. I would give them a zero if possible.

Their offer was way off the mark as I sold my car to another dealer owned by a well-known company, for $5000 more than CarGurus $8,850 offer, and the next lower offers I got were 2 at $11,000 and one at 12,500 before selling it for almost $14,000
I also noted that it was offered for sale by that dealer a few days later at double your offer and sold in less than 1 week.
It would pay your to check other places that buy cars and compare. My sale went very smoothly at a price I was expecting compared to what my car was retailing for.

They are scamming businesses and customer by supposably advertising your vehicle until you find out that vehicle is pulling on CarGurus website.
On our inventory list (CarGurus backend) vehicle listed but when we search its not pulling up and we called CarGurus and they said vehicle removed because there was too many leads. Point is you can price your car good price because vehicle will be removed and we think its listed.

I was looking for an inexpensive vehicle and found one on their site. I contacted the dealership, test drove the car and bought it. The car broke the very next day, the dealership won't return my call and the dealership has at best a 1 star rating with MANY people reporting similar or worse experiences, but cargurus.com highly recommends this dealership! Find another site when looking for cars as you can't trust their recommendations.

I bought a car from Cargurus website. One week after i realized that i had to replace the brake pads. The worst thing, they refused to provide any assistance to me.

It's a fraud and a very serious disregard to customers.

You should guys think twice before doing business with those people. They are not trustworthy.

Don't waste your money with Cargurus. They don't care about your satisfaction and your safety!

Wife and I looked at a vehicle at RK Chevrolet, as per your sir, at Virginia Beach VA. As per the web site 30,900.00. Wife and I went to look. They quoted my wife *******. 00. I was think that's a beautiful t far apart. Texted Mr Niles Groves about issue. He was polite. I will be posting, both photos, car gurus, and quote from RK Chevrolet. Thought I could trust this site.

If you want to sell your car for convenience below market price then you use Car Guru. When I checked what they will pay from my brand new car from the show room was $8K lower than what the market will offer in a $30K car.
I won't be using these services. We need a service that is convenient and provides you the best market based price not 20% below market value.!

No advance search available so you can narrow your search down to exactly what you're looking for. Sorry but I'm far too busy to look at 200 cars instead of 8 or 9. Get with the times! Auto Trader has an excellent search engine if you need ideas...

Gage was welcoming when I called United Auto Sales to inquire about they type of cars and rates were available. He never hesitated to answer any questions I had. Gage along with the manager worked out a reasonable deal on 2004 Highlander Toyota. I'm happy with his customer service.

I found myself recently in the market for a used vehicle. Happen to stumble across D & L Auto Sales through an internet search. Justin made my purchase a 5 star experience. I would highly recommend. Thank You!

Terrible website UX and even worse customer service. The practice of not allowing users to leave reviews for dealers who they haven't had a communication from is shady at best. Clearly they only car about the dealer relationship. You really can't trust dealer ratings/reviews from this site.

We would highly recommend this establishment! At the time of purchase, we had some issues with our bank & their loan policy & yet these gentleman remained patient, calm & professional until everything was finalized.
They provided us with a generous extended warranty that gave us peace of mind on a quality vehicle which was a challenging combination to find at other dealerships.

This is the first time in years I've seen my husband so happy & satisfied purchasing a vehicle & we have Bumble Auto to "Thank"!

My daughter was looking for an affordable, nicely equipped Ford Explorer. She found exactly what she was looking for online@ City of Cars in Troy, MI. We live an hour and a half drive north of Troy, the drive was the worst part of the experience. Our sales rep Buzz made us feel comfortable like we were family, no high pressure sales tactics here! How often do you contact a used car salesman to thank them after the purchase? Almost never, over the past 30 days, a minimum of a half dozen times.

Please be aware, even though the information says getting pre qualified is a soft pull and will not affect your credit, that is not true (at least not in my case). It is a hard pull and it does show up on your credit.

This is the reason I rated a Car Gurus a 4 rather than 5. I really enjoyed the app and the people at car Gurus are helpful and super fast at answering any questions.

I found a car on here i wanted. I used their contact process. I get a response "I can show today". Tried to respond. Not possible. What kind of freaking idiots build a site like that? You can't respond back? When software pisses you off so bad you do not want to buy the car anymore just avoid entirely. These guys should be put in prison.

Thank you Auto Max! The first time Ive ever had a good experience buying a car! This dealership is amazing... NO pressure buying, helpful, friendly sales team! I highly recommend Clarence Smith in sales, he was very patient and knowledgeable. Dan in finance was very personable and went above and beyond to help us. All around good guys with a moral compass...

Terrible customer service, flawed vehicle rating programming, content team lacking any basic skills, accuse you of falsifying reviews when a customer leaves a review, etc, etc.

Just stay away and use any other vendor! This dealership CANNOT recommend ever!

Bought a truck from cab autos he promised to fix radio that was not working then fix some dents and starches on truck does nothing center council was cover was broke ordered wrong part never got back to me don't trust his word

I have contacted several lexus dealers in the NYC area and not one of them was direct. The guy in Great Neck said the price of the car was $8000 more after he got there. Reason the posted prices are what they purchased them for. LIE. Everyone of them wanted me to go in person before they revealed the hidden charges or the fact that they don't even have that car. The process instead of being easy became so stressful. I will never shop on this website again

I get that a lot of dealers out there have issues with cargurus but as a car buyer I had a good experience. I especially enjoy seeing car listings like you would see Home listings on Zillow, price drops and all. The app on Android could use some updating though.

I looked for my car using price and it showed me everything in between my range. I found a few good deals but if u don't move fast you'll miss it. I don't suggest you go looking unless u have the money right then. So I found a great car with great milage and I was open to distance so I traveled an hour out to pick it up. They gave me a deal on taxes and tags and I went home same day with a vehicle.