CarGurus

MUST READ THIS. Have never put review anywhere for anything. Not my bag
Can't believe it!
Spoke to Steve smith at Dace Stockport
Went through what extras on car a week ago. Paid the £100 deposit. Gave up work got the day and business partner took me from Leicester to Stockport. Left st 6.30 there for 9.15.
Car came out with scratches on body and deep scratch in door. Asked about any marks etc and was all good apparently. Checked car over and it smoked like a pig even warmed up and smelled of oil.! Full Serv history was not full Serv history!
Convinced me to test drive. Realised then that cruise control not on car as advert and told on phone. Turned back immediately to complain. Wasted our time completely also turned down a job to do this. Explained my disgust and that we'd lost prob £500 in lost earnings and a new customer. Manager gave me fuel for journey and deposit back and thought it was enough. Totally disgusted. Did bare minimum for their schoolboy error, or was it?@@@@@@
Thankyou very much DACE!
Ametuers at Stockport

Best dealer ever. Maria help me out to get a Mercedes benz gls450. Highly recommend. I was scare at first but they really friendly always trying to accommodate you

Car Guru gave me an offer 2000$ OVER everyone else. The process was easy. I received the money in my bank acct the next day. Will be doing business with them again

BE CAREFUL DEALERS, THIS COMPANY RAISES THERE RATE TO DEALERS EVERY YEAR, THEY DOUBLE THE RATE AND THEN SAY WE WILL WORK WITH YOU.
I SIGNED UP W THEM WHEN THEY WERE UNKNOWN, AND DEALERS LIKE MYSELF THAT PRICE OUR INVENTORY BELOW VALUE GETS THEM MORE CLICKS ON THERE WEBPAGE DUE TO MY LOW PRICES. ECT... EVERYONE NEEDS TO MAKE MONEY BUT THIS COMPANY HAS NO LOYALTY TO THERE CUSTOMERS WHO ARE THE DEALERS. BAD CUST SERVICE NO WAY TO TALK TO A SUPERVISOR OF YOUR REP. HAVE TO EMAIL. WHAT A JOKE. THERE ARE LOTS OF OTHER ADVERTISING CO (CARS.COM, AUTO TRADER, GOOGLE ECT THAT WE HAVE DONE VERY WELL WITH AND BETTER THAN CARGURUS.)

I honestly like Cargurus, for the fact I'm 3for3 ion this site. Bought 2 great cars on here & sold an EXTREMELY GREAT one being of my deceased mom. I had it 8 years & she would've had bout 2 if NOT 3 new Lacs with the time I kept it. I'm HUGE ON REVIEWS & I can understand why ppl have their own views of things cause I'm sometimes that person! #RS Although they do have some weirdos to weave out But in retrospect I have got to give it UP to them! I'm pleased

This website's review feature cannot be trusted. I found several cars over the years that I have wanted to buy through using them. The first time I decided to make a review of my experience I was denied the ability to do so. Apparently if a customer does not go through cargurus website to contact the seller the customer has not right to place a review. This is insane. Who submits a request to be contacted like this? I have a job. I cannot answer the phone whenever some car salesman happens to check his email and gets around to it. I call directly because if I did not, I would never talk to anyone. How do I know this? I tried it when these features first appeared on these types of websites. I do not know anybody who actually does this, and I think I know why. If a customer cannot place an honest review on a dealership then the review feature is not trustworthy. When I tried to contact cargurus about this issue I was unable to get in touch with anyone through the contact us portal either. To me cargurus = scam site

The service from CarGurus is fantastic. They point out cars that you have selected to fit your particular interest. They keep you updated and informed where they are and pretty much a lot of detail.

The major problem with their service and other services similar to Car Gurus, is the dealers leave cars that have been sold on their own personal dealership website and CarGurus for long after the car has been sold. In some cases, I wonder if the car really existed to begin with. This happened with not just one car. I was interested in 3 different cars. I contacted the dealership through CarGurus and only one dealership set me up to come in and see the car. As I was getting ready to leave, they called to say the car was no longer available. The car is still on their personal website and CarGurus, four days later. Almost the same issue with two other dealers. They won't return calls. They won't let you know if the car is sold and if they do respond to you, they'll want you to come in and look at something different.

Dealer transparency? I don't think so... I think it's a game and a big cloud of suspicion on how cars get advertised and subsequently sold. A good concept and good service. I think the dealers ruin it for CarGurus and the customers.

Silicone Valley Enthusiast Auto Sales, a dealer I found on CarGurus, sold me a car that when it was delivered had an unsafe mechanical problem which they did not disclose! At first they quickly offered to reimburse me for repairs, and I shopped around to find the lowest cost of the repairs, and procured repairs at a local shop next door to me instead of having to have it transported 150 miles away to the nearest Porsche dealer. I got the job done for $425, when the dealer wanted $1082 + tax! The dealer, SVEAS, claimed they sent the payment to the mechanic, but it never showed after over 2 weeks. I contacted them and they got pissy and now have refused to pay for the repairs claiming that I am harassing and threatening them for asking where the check was! It looks like they intentionally did this to make up for a mistake they made when they bought the car at auction! I am going to file a complaint with the CA AG's Office, Consumer Fraud Division... I asked all the right questions! Full disclosure, I worked in the car business for 10 years, receiving several awards! This a condensed version, and I am not very computer literate to add a copy of the purchase order. The foregoing is correct and true to the best of my knowledge.

Started by entering VIN and sale price - website stated "FAIR PRICE". So, I went ahead and listed. However, when I published my ad, the site stated "HIGH PRICE" even though I used same VIN, same sale price and same options. Interesting that the other listings (dealer listings with higher mileage and higher prices) are listed at "FAIR PRICE". No response from my inquiries on the bait-n-switch. Can't find a customer service number or anyone to help with this issue. Don't waste your time.

Conway Imports in Streamwood, IL is the best dealer EVER! This is my second time around with them, and the experience was even better. Their personnel is professional, they take good care of their cars, they're always clean, and well kept. Mauro and Tomas were very helpful and knowledgeable with my purchase. I did my test drive with Mauro, such a cool dude. Tomas worked with me on the sales end. He was fast and quick with my application. Sebastian is the best F&I guy in the business. He did me a solid. Great store, positive energy, beautiful cars to choose from and they work with their customers personally. I HIGHLY RECOMMEND CONWAY IMPORTS FOR YOUR NEXT CAR PURCHASE.

I purchased a Chevy Spark from Matt Manning and l truly enjoy the experience. He is a sales professional that could help you too. Love love love my spark

I couldn't be happier with my vehicle and wonderful service, one on one time and didn't feel treated as a sale. Best place for top quality used cars, suvs and trucks. Highly recommended!

Ridiculous! Tried buying a vehicle twice and both times the dealership wouldn't honor the price it's listed for on cargurus! Complete waste of time and very frustrating

"Dealership Fraud" I purchased a Range Rover sport from Alex, on May 06,2022. And this vehicle was absolutely a "LEMON" I immediately cancel the contract within 24 hours after taking the vehicle home and every light on the dashboard came on. How disappointing. I took the vehicle and had a complete diagnostics done by a real dealership at Range Rover -Dallas to find that there was absolutely over $7k of repairs needed before this vehicle could safely be driven on the highway. After returning the vehicle to Alex he agreed to give me back my $4K in deposit. After he received keys back. He refused to do so. It's been over one month now. This dealership is HIGHWAY ROBBERY! Very dishonest. I experience nothing but dealership fraud. Very sad to know that there are people still out in this world doing this type of crime legally. I won't stop until I have reported them to every agency out there. All I'm requesting is for my 4K deposit back. Now you have this same vehicle back on the lot for sale. Customers please be aware. This is absolutely unfair business practice. I won't stop until I get my money back!

Uploading photos, typing in comments, picking the year, etc., is easy Being able to pick options and things that make the car unique is very hard- most of all THEY are going to assign the price and if you don't like the price they assign, they give you a lower ranking like a "fair deal" or or lower. If you go along with their price assignment, but you don't buy extra enhancements from them, after two or three days they lower your rating to a "fair deal" or lower when absolutely nothing has changed with the car. For example, when I questioned them about why after the third day the car was listed they arbitrarily changed the value rating from good deal to fair deal, they closed the listing and marked it as sold! It's not like the service is free - if you sell the car you pay them, which is fair. But all the other bull crap is not Don't waste your time using CarGurus! I wish I had screenshots of my listing, you could see nothing changed but THEIR rating changed... I just don't think they are trustworthy

They offer dealers a "free trial", during which time, the dealer gets a handful of responses that are all fake. Serious car buyers don't email dealers and ask for the carfax or say "I'm interested" without a phone number or valid email address. In fact, most serious buyers show up to get the car they want before someone else beats them to it. A serious car buyer calls to say what time they are coming and confirm you hold the vehicle. Cargurus fake leads generated by a computer as evident in the fake names (Mohammed Jones, Harpreet Abdullah, Hassan Simpson, Joseph Abdelrahman (Catholic, Muslim, Sikh & Protestant names together-FAKE)
The fake leads made by Cargurus cheap generator, spit out a few and of course never ever, in any case, reply back. Then Cargurus calls the dealer after a few months saying "we see you've had 8 leads and are calling to offer you a special deal of $1200 per month for prime advertising"
Cargurus, GFY

Posted a Maserati had 17 inquires gave phone number to all of them not
One call! They all were trying to get my email to get on the black list.
Very poor site to sell car.

I just spent weeks hunting for a good deal using CARGURUS they had vehicle advertised for ******* dealership Honda of Marysville WA said they would drop it by another 1000 if I came in to purchase. I did than dealership played the numbers game and tried to get away without dropping the extra 1000... I walked out of dealership don't deal with liars now the dealership has raised the price another 1000 on vehicle and CarGurus sends me an email check out this car same as I was in dealership to see and CarGurus says dropped in price 1000 when in fact it was actually raised another 1000 some shady $#*! CarGurus is helpful for searching vehicle but they are in bed with the dealership because that's where the money comes from for them. Don't trust the prices you see shop around once you find what you like...

I'm a private owner of a vehicle I'm trying to sell

Their site never works when trying to communicate between the buyer and seller

There is absolutely no one to talk to at car gurus and I truly believe they don't care

Waste of money

I went to a dealership for a mustang I wanted the car but the dealership ran my credit and sent me away I went home still wanting my mustang I came to this site I put my information in for a pre approval and got 1 I started shopping and found the mustang at the dealership online so I did the steps and went back to the dealership with my per approval they where surprised to see me and tried to make me jump threw hoops again I gave them my approval code my down payment and told them to do they job now I got the car I wanted on the terms I wanted and I'm happy this is my 1st car from a dealership and cargurus took something that was going to be a bad experience and made it good

I had a Chat and the Dealer wanted to add a $900 dealer fee to the price and this is not shown which means the price means nothing because they can float bogus fees however they like a way to avoid giving a "FAIR DEAL" price. You cannot gauge deal without a price. The dealer is in Tampa on Florida Ave where all the dealers and the Dealer starts with the letter F, so you can guess. I have NEVER been able to buy anything from them.

They used to be GREAT but NOW they let sellers say ANYTHING they want and get away with it. I search for one model and HALF the ones that come up aren't even what they say they are! I search for Shelby's and get regular mustangs SAYING they're Shelby's. I complained and got "Oh well! We can only do so much.!" Its a waste of time so now I use Autotrader again!

Thank you Ben crofootfor selling us the Nissan Titan we love it. You have done a great job! If anyone is looking for a nice vehicle go to Bailey's auto in Bailey. Ben will give u a great deal!