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CarGurus

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Overview

CarGurus has a rating of 2.3 stars from 365 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CarGurus most frequently mention customer service, good deal, and phone number problems. CarGurus ranks 632nd among Car Buying sites.

  • Service
    74
  • Value
    69
  • Shipping
    29
  • Returns
    32
  • Quality
    60
Positive reviews (last 12 months): 33.3%
Positive
4
Neutral
1
Negative
7
88
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How would you rate CarGurus?
Top Positive Review

“Karplus Auto 🚗 Customer Service is amazing 🤩”

kerri c.
4/6/24

I would like 👍 to thank Kobe and Luis and their team of Car sales professionals for going above and beyond to provide a contract to meet our family needs. I will recommend Karplus Auto in San Fernando Valley to anyone interested in purchasing a vehicle 🚗.

Top Critical Review

“Private Sellers Beware”

Jeff T.
2/22/24

I listed with CarGurus as a private seller not once, but twice on the same car. First time I listed the car at my own price, and they gave me a good price rating two days later after my payment had cleared to them. It was dropped to a fair price. So I canceled the ad until I could afford to lower the price a month later I relisted the vehicle at their suggested price which they gave me a good price rating again, but when my payment cleared, the rating was dropped to a fair deal rating again. When I called, they said it had nothing to do with anything but the fair market value. It's awful funny how the fair market value could change after two days not once but twice! Sellers Beware this site is a scam!

Reviews (365)

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Reviews that mention popular keywords

car gurus (52) car guru (24) customer service (38)
Thumbnail of user zachm104
1 review
1 helpful vote
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June 1st, 2021
Verified purchase

Tried to sell my car on here and did a very thing they asked even varified my identity. My car wasn't getting as much attention as I had hoped so I paid the extra $20 to have my listing featured and the next day right in the middle of messaging 3 potential buyers who were very interested they took my listing down. Said I needed to write some letters on a piece of paper put it on the windshield, open one of the front doors and take a picture so they could verify I wasn't trying to scam some... Like are you freaking kidding me! The picture of my ID, vin plate and license plate wasn't enough? They cater to the dealers. It's almost like they make it hard for you to sell your car so you'll just trade it in.

Tip for consumers:
Stay away

Products used:
Private seller

Service
Value
Thumbnail of user edwint17
1 review
9 helpful votes
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January 31st, 2018

Cargurus is the worst campany that I worked with. I am car business owner. They are keep removing from my account good reviews stating they are fake? Are you kidding me? I am working hard to gain those reviews but they are removing them. Every time you try to call them and actually talk to somebody they either on vacation or away from desk. Manager never there I don't think they even have a manager. Worst company ever I don't know how they are still in the business.

Thumbnail of user rodneyf40
1 review
1 helpful vote
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September 6th, 2019

Don't waste your time!

Don't give them any information, or they will SPAM and Harass you.

T is mostly overprice dealers and CarGaru's conspire to prevent your seeing the car, vetting it or even talking to the private sellers.

Absolutely the worst way to buy a car. Guaranteed your are dealing with one crook (carGaru) and probably a dealer, that was going to mark up my trade in 400%.

Boycott CarGaru crooks

Thumbnail of user carlb363
4 reviews
1 helpful vote
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July 15th, 2020

Car Gurus provided useful info for my purchase, as far as it went. They have no way of knowing that a vehicle has been wrecked while the dealership still owns it, and uses it as a lease, loaner, or demo. In my case I bought an "executive demonstrator" with some 6k mi. It had been damaged involving extensive bodywork to the rear of the vehicle including the lift gate, rear window and bumper. The dealer was able to repair the damage without having to disclose it to anyone.

Thumbnail of user jefft77
2 reviews
11 helpful votes
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November 26th, 2018

Wanted to add a review of Madison Eastside Toyota. Cargurus wanted to verify if I'd communicated with them. I have send them emails and called them. Car gurus claimed I hadn't which was completely false I bought a car from them for crying out loud. No contact? So they wouldn't allow me to post a review. In the verification process there is no box for contacting them via there message system on their website, I'd used that also. Big hole in their verification process. Just plain baloney.

Thumbnail of user deborahw549
1 review
0 helpful votes
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December 6th, 2019

I would like to thank CHERATI MOTORS and my sales guy Ricky for his over the top assistant and services with the purchase of my 2011 Dodge Charger RT. The whole the experience was excellent. I love my new ride. You guys rock! A 1 service. I recommend them to everyone to go and check them out if you are in need of a vehicle. Tell them Deborah Williams sent you.

Thumbnail of user gregl529
1 review
0 helpful votes
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May 6th, 2020

Never order anything from this f rated site. They are nothing but a bunch of losers at this company. No one is more pathetic than this company. All they do is rip you off. Like all the rest on Facebook. Never order from these losers

Thumbnail of user martyf42
1 review
0 helpful votes
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October 12th, 2020

I ran across a glitch with their website that would not allow me to post my car. I have tried to email and call and fix the problem using their FAQs and nothing works. So frustration. Going to Auto trader.

Thumbnail of user davem543
1 review
0 helpful votes
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July 13th, 2019

Scheduled an appointment to purchase a Maserati Ghibli was the best experience no haggling or over priced negotiating going on straight to the point. Shout outs to Sam the man he will work with you to get the job done.

Thumbnail of user debbied197
1 review
0 helpful votes
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August 31st, 2019

Purchasing a vehicle from Carnova has been such a joy for me. I wanted a BMW with low mileage.The vehicle was beautiful and the price was right. Financing was easy with Gerard.The only problem I had was on my end, I work long hours. I shared my concerns with Cristina and she was able to coordinate a time with me to have my vehicle delivered!

Thumbnail of user cyricr
1 review
12 helpful votes
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December 23rd, 2020

I was sold a vehicle with hidden defects and am being denied the right to leave a review on the business that committed fraud (Motorcars East in Derry, NH) despite my offering to provide a copy of my Bill of Sale to prove I purchased from their business. Unfortunately CarGurus would rather protect frauds and crooks than customers. I do not recommend this site for any reason.

Thumbnail of user tommyb238
1 review
0 helpful votes
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November 16th, 2021

Car Gurus does not respond to queries quickly, and decided to lock my listing as soon as a potential buyer replied to my listing. It then takes two more days to have it verified. They had days before to ask for this, and suddenly lock it when buyers reply.

Service
Value
Quality
Thumbnail of user sager1
32 reviews
32 helpful votes
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February 9th, 2016

Great site for car shopping. There is a menu where you can send an email to the dealer. Many choices and comparisons. Really gives good insight to a good car for a good price.
Easy to use. No registration required.

Thumbnail of user geraldk71
1 review
0 helpful votes
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April 28th, 2019

Greg at Piehl Motors gave us a price we could afford on the truck we wanted! We did not have to spend hours haggling over price or trade in, just straight forward about what we wanted and how to come together to make it happen. Larry and Shawn gave us all the details and provided the customer service we expected. We will continue to do business with Piehl Motors.

Thumbnail of user suek170
1 review
0 helpful votes
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October 16th, 2019

This is the Worst car Selling site out there! Trust me, I've researched them all and I got the Least amount of views from them all. Craigslist and Ebay are the BEST options! I sold my car in less than 2 weeks!

Thumbnail of user jasonl168
1 review
8 helpful votes
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January 2nd, 2018

As a small used car dealer, they charged me $400 per month to advertise our inventory. After 1 year doing business they increased our rate to $856 per month with no changes to our agreement, and wanted me to sign a year contract to renew. They are just like cable companies... Such a rip off and would never recommend such a shady company

Thumbnail of user jays1200
1 review
0 helpful votes
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January 20th, 2022

I signed up for the service to sell my car. After I paid, they said there were more requirements which were not closed, such as photos and ID which I refuse to send over the internet. So I asked for a refund, which they refused. They never advertised my car.

Tip for consumers:
Avoid.

Service
Value
Returns
Quality
Thumbnail of user tonyl729
1 review
0 helpful votes
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October 19th, 2021

They send out fake leads without phone numbers to make it feel like there is alot of activity. We have gotten so many leads on different cars with the same name and custom responce that it laughable that they deny it.

Tip for consumers:
Dont give them your card number

Products used:
Site advertising

Service
Value
Quality
Thumbnail of user nancyo237
2 reviews
2 helpful votes
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May 27th, 2020

We have actually used CarGurus to locate 2 vehicles we purchased in the past so when we decided to sell our truck it seemed like a good idea to give them a try. This was a disaster! Our truck was customized by the dealer before we purchased it and has a 6 inch lift. CarGurus has a car fax completed on each vehicle by Autocheck. The check on our truck came back with "frame damage" which they put on our listing. Of course it will not sell with that listed on it! I would not buy it either! CarGurus refused to change it but directed us to Autocheck. They stated the report was accurate due to the fact the truck was customized. Not the same as damage at all! This whole thing has been a disaster and we will never use them again or recommend them to anyone!

Thumbnail of user vishk1
1 review
1 helpful vote
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July 17th, 2017

Really excellent website to provide the listings of all vehicles according to search criteria. Cargurus helped me to locate the vehicles I wanted to buy and also providing the comparison, features and seller info. It helped me to choose the best deal and save at least several hindered bugs. Thanks to Cargurus!.

Thumbnail of user lm187
13 reviews
45 helpful votes
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July 3rd, 2019

I have sold 2 cars on car gurus and have gotten top dollar for both. I used their white glove service to process sale and didn't have to worry about a thing my money was secure and I had a check in 2 weeks. What a great time saver when buying a car as well. Search for what you want, they do all of the price comparing for you saving you hours. Message dealer/seller, go see and test drive the vehicle and purchase. It couldn't be easier. I've read some reviews complaining that the car they wanted was sold before they were able to see, but that isn't anyone else's fault. People aren't going to hold a car for you. There is no guarantee to them that you are going to buy their car, so they will sell it to the first one with the $. They are hard to get a hold of if you want to talk to someone in person. This is why only 4 starts.

Thumbnail of user karimi5
1 review
8 helpful votes
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August 23rd, 2021

Car gurus are helping dealers to hide bad reviews, one of the dealers was showing a BMW X1 for sale without saying it needs a motor replacement while he said it on Kijiji and when I texted the dealer he said the car is good without saying anything about motor replacement, and when I wrote my review, car gurus rejected it, imagine they are helping dealers to hide the truth because dealers pay them but poor customers don't. Stay away from this website and shop properly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cesaro32
1 review
1 helpful vote
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June 29th, 2020

Went to carvision even though i didn't purchase a car Cesar service is awesome. He understood my situation and he tried his best to get me into a car i always wanted. So much to say i just have to come back with a co-signer. He is well organize and and easy to talk to. Unlike some other dealership they force you to get a car. Cesar did not force me to anything he said lets qualify you for a car.

Thumbnail of user nataliet235
1 review
1 helpful vote
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September 16th, 2020

They tried the fake-it-til-you-make-it technique of sending fake leads to car dealers with fake buyer names such as "Fred Abdallah" & "Mohammed Smith"...(Christian & Muslim names together) & Alicianic Debuty & stupid fake names like that. The fake leads say they're interested, while providing no phone # or email, making you have to reply through cargurus, then never reply again. After about 5 fake leads, a cargurus rep calls you to say now that you're getting leads, you have to pay $600/mth. Bull crap is what this site is.
At least if you're going to lie, hire some professionals to do it.

Thumbnail of user ericp25
9 reviews
27 helpful votes
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July 27th, 2015

This site is easy to navigate and they have a multitude of used cars. The only real issue I have is this, the car dealerships featured on the site are not responsive. I've sent numerous inquires about cars I'm interested in, but not a single dealership has responded. I don't know if the blame lies with the site or with the dealerships.

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Thumbnail of user carlylem4
Carlyle M.

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