CarGurus

I looked on CarGurus because I have looked at cars before on the website and it was reliable the first time, I used them. I didn't want to finance a car because I didn't think it was in my budget, but I found a car that had low mileage had no prior accidents and looked like it was a good reliable car. It was called SHMULO LLC, they were a little hard to find but if you call them, they can direct you. My friend drove me there, and I ended up having to finance the car, but it was very easy and honest process. He was considerate of my position and assured me that I could call to refinance if I needed to. Highly recommend this place if you are looking for a friendly dealership that cares about the bottom line paying off your car loan.

Mistakenly signed up with this company through a rep named Anal O'Brien, a real see you next tuesday type of gal. Worthless leads unless you like talking to call center/ boiler room morons that do nothing but pump up the fake stats on calls received. They put their own FAKE NUMBER in your ad and try to EXTORT these hidden goldmine numbers to try to upsell another POS product. Another hilarious joke is their opinion of what they think a car is worth. THEY DON'T EVEN SELL CARS. DO NOT use them, ask fellow dealers their opinion... Read the Google review of them. RANKED #204 FOR DEALER WEBSITES... THEY EARNED IT

I listed my vehicle for sale and their instant market value showed *******. Then a week later it shows *******, so you get ripped off pricing too cheap. Scam and not to be trusted.

Is really bad customer services a sales people all what they worry about it is to take your money and than they will play game with u watch out for this guy

They have all fake leads they they over charge and if you pay more your car show up as a great deal not recommend to shop or do advertising with Cargurus.

Overcharged with bad service:

What happens to us? The radius of our car dealer was reduced without notice. When we asked, why this happened. The answer was your plan is not in effect anymore. If you want to back to reach more shoppers, we put you on another plane which is two times more expensive. Later this year, they asked for more money to show our cars before other dealers. Another dealer should buy more to be at the top. And so on. Through the last three years, we found ourselves paying CarGurus more than half of what we earn.

Bad customer service: No one answered. If you find someone responding to your call, he/she answers call your account manager. We leave a message to the account manager several times, no answer.

Circle of evil:
Small Dealers like us buy cars fix them and pay rent, insurance, and salaries, in the end, CarGurus shares the profits. Using the same technique. Rising some dealers over others and back repeat the circle again.
I do not recommend CarGurus to any dealers or buyers.

NEVER NEVER LOG ONTO CAR GURU. THEY WILL PERMANENTLY RECORD YOUR CELL PHONE OR COMPUTER NAME AND SEND YOU THOUSANDS OF UN SOLICITED E MAILS FOREVER! THEY WILL SCREW UP YOUR DAILY LIFE! THIS IS THE MOST DESPICABLE NASTY COMPANY OUT THERE THAT WILL HARASS YOU FORT HEIR OWN PROFIT... DON'T BE STUPID AND BE ENTICED TO THEIR SLEAZY CRAP. AND THEIR CARS ADVERTISED ARE NOT THE BEST LISTS ANYWAY

Worthless! Don't waste your money trying to sell your vehicle with them. I paid for the premium listing and they buried it so deep no one could find it.

So after spending the money to list on the site, I've concluded this is likely a total scam run by dealers. Here's my story and I will quickly amend my rating and response if someone proves me wrong. As a private party selling, you list your car with details. You provide a VIN to verify. The listing looks good and there is this "contact form" for an interested buyer to reach you. Here's the catch. They enter their phone and email into the form - but that contact information does not get to you. You can only chat electronically on the site and if you enter a phone number or email they block the message. So there is no way to have a conversation with a buyer. Dealers however can list numbers. Several buyers were interested in my car - a very nice car. I finally snapped a photo of my phone number for them so they could see it and we were able to get connected. But within the hour CarGurus deleted the photo. They say this is to protect the parties, but it pertains only to private buyers. Again, I am open to amend my opinion if someone can show me otherwise. The buyers were as frustrated or more so than me. I even had friends run test inquiries and send their contact information but nothing came.
It's a dealers site. It's not a private party site. Don't waste your money listing with them.

I saw scar one price and when I got ready to go purchase the car Nissan in Buffurd Georgia had lied about the price and I went back on Guru and they had upped the price in one day. Sad and told me to show them a picture!

I have sold several cars through this site generally works very well, BUT?
AFTER PICKING YOUR DESIRED CAR, FEATURES, MILEAGE AND PRICE to buy a car You try to use the search by distance button, it will not change beyond your first pick. You go to change it with your perfect options selected and NOPE that drop down menu is not usable! CAN"T SEARCH BEYOND CERTAIN DISTANCE! REALLY?

Excellent customer service, very helpful, good communication and a very smooth transaction! Would recommend to anyone looking to by new or used vehicles

This company run my credit report without my authorization just for getting on their site looking at different vehicles I did not apply for any vehicle.

Car Gurus makes it difficult to leave bad reviews for dealers that are running scam. Most dealers are just fishing for personal financial information and not really serious about selling a car

0% CUSTOMER SERVICE $2500-3500 YEARLY PRICE INCREASE START U OFF CHEAP THEN SUCKER PUNCH U AT EVERY TURN AND RAISE $ WHEN U START TO BE SUCCESSFUL THEY ARE A HORRIBLE COMPANY TO DEAL WITH AND A VERY DISHONEST EMPLOYEES THAT HAVE NO CONCERN FOR U OR BUSINESS

This advertising company will rate vehicles on price and when you see the car that they list as a "great deal" it's junk! As they say you get what you pay for.

Phil has the worse customer service I ever dealt with. He hung up on my face because he want to over charge me and make me pay more for no reason because he knows we use them. He refused to deal with me. STAY AWAY FROM THIS COMPANY THEY WILL TRY TO SCAM YOU.

This guy was honest upfront and willing to work around our busy schedule.
We bought an awesome truck for truly a fair even a steal from him, we would definitely buy another vehicle from this dealer.

I'm looking for a wheelchair accessible vehicle Cargurus brag about being the biggest car site but no search words or option to look for customized vehicle like autotrader or cars.com

This is our 2nd Mustang purchase and We could not be happier with the service we have received from Sergio Fabian from Bill Currie Ford. We got an excellent deal and walked away for the 2nd time with a gorgeous Mustang. We certainly recommend Sergio Fabian from Bill Currie Ford and will definitely be back for a 3rd vehicle. Also, would like to thank Jason from Finance, very pleasant as well. We have made Bill Currie Ford our go to home for our Mustangs!

Car dealers never get in touch when you send email via car guru complete waste of time and effort I tried and sent over 6 emails through car guru not one reply from garages wanting to do business
DO NOT USE THEM

Totally useless site given that they allow dealerships to advertise vehicles without a price... what good is the Price Filter and last thing I want is dealerships calling me trying to haggle a sale out of me for something that was overpriced to begin with... DON'T WASTE YOUR TIME WITH CarGurus

Great site easy, transparent, great tools for sellers and buyers. But way too complicated once the sales transaction begins. Slow buying process for customers.