Carjet

Disgusting company. Left us in a strange city in marocco and just refused to give us our car that we had already paid for. After 3 months still no money back and they've already asked me 20 times for my credit card info so they can look it up. I kept giving it to them for them to say after 3 months that I can't get a refund because I used my mothers creditcard. Luckily my creditcard company is starting a procedure against these scammers. DO NOT EVER USE!

I had a medical emergency and had to cancel the rental, but did it exactly according to their instructions and well before the 48-hour deadline. They guarantee a refund but kept my money- nearly $1000. I filed a credit card claim, and they lied to Visa and kept the money. Now I am pursuing other avenues. I took screen shots of each step of the online cancellation which included the date and time. Their "customer service" gave no excuse for the theft and fraud.

Terrible experience with car jet, supplier was did not have car available on pickup. I contacted carjet many times with no support or rental deposit back. All information and legal documentation was provided to carjet for review of my claim and they have not provided any further information or details to my inquiry. Please avoid carjet as you will be at risk with your booking and waste your time and money. Last time we use carjet.

We paid for insurance to carjet and whem we are arrive to pick up the car they do not accept insurance from carjet and we had to buy the other insurance they do not have 24/7 hotline.After claim they do not repaid over money.customer servise is a dissaster.NEVER EVER USE CARJET.COM

I cancelled a reservation within "free" (absolutely not true) termination timeframe and was sent an email that a refund of only €150 would be given in 3 to 4 days. That was over a month ago and no refund. I have sent 3 requests through their website for a status of this refund and none have been responded to. This company has no integrity.

Booked a car through carjet for my holiday, arrived at my destination airport and car hire company doesn't operate anymore at that airport but still available to make online booking. Spent 5 hours on the airport with my family, with two little boys. Never got a car, never got refund either. When arrived back home, contacted carjet by email regarding refund, never got answer back. My holiday was messed up. Thanks to carjet. Never ever will book with them again. Won't recommend to anyone.

We arranged for car hire from Crete airport. When we arrived the offices were closed and none of the phone numbers provided were answered. We had to arrange a taxi to our hotel. Since then, for the past two months, we have been trying to get Carjet to return our deposit as we received no service whatsoever. We wish we had read other reviews of Carjet before we booked. Unfortunately those provided by Trustpilot mostly cover the booking process, which was fine, but try contacting them to get your deposit returned and it's virtually impossible. Do not use this company.

Cars were ok but make sure there is not a single tiny mark of the car when you return it as they claim against your insurance and you have to pay the excess.
They are absolutely ruthless in checking the returned vehicle for ANY mark, stone chip or any slight mark requires a pro retouch. Thats £300 sir thank you! Beware to take out all the insurance you can get, the hire may be cheap but with the insurance charge you might as well use Avis or anybody else
Colin

The car supplier asked us an additional fee as insurance although we booked an all-in already through carjet. Was really aggressive about it. The car we got was crap and smelled of vomit. We also rented two kids car seats, but they were malfunction. We tried to contact Carjet, but are still waiting for a reply. The supplier in general gave a shady impression, was some small local business. Overall dissatisfied. Would never rent through Carjet again.

Never again, bad experience, they are not at airport, they use local dealers (no phone numbers)so you get there and there is nobody waiting for you no phone numbers or nothing, good luck 😡

Car Jet stole my money.

I rented a car from carjet.com (which is actually doyouspain, they have a terrible reputation in Spain. If id known it was them I never would have but they are now operating through another website called carjet.com)

I didn't get the car due to the companies policies which was no fault of my own and not made clear on booking. The car company was Enterprise who have been very helpful they emailed doyouspain more than once and requested them to refund me. But Do You Spain are still refusing a refund of £600

I rented a car, paid and received email to collect it from budget at frankfurt airport but budget were not having cars so carjet selling cars that are nit available. Tried to cancel or modify my order but their system said too late for so in fact wee before collection time. Budget printed out statement stating no cars but carjet were programed to cheat and don't refund money at all. Cheaters cheaters cheaters

Be careful, it is Spanish tramps who steal from people in the act., I am looking for victims of carjet to build a case., We can look directly for the boss and go to his house., I personally will not let go I will beat him up to that son of a gypsy dog., does anyone have the boss's name please. Thank you for joining us in attacking these thieves, they are spanish and this is nothing new to them spanish sites 70% of spanish sites are scammers. You can also write to the spanish tourism ministry because these idiots destroy spanish tourism. If you want to join us contact me on 00 32 465 63 63 63

We reserved the car and on the website there is no indication that the first driver must be the credit card holder. This is shown later after the payment when you print out the voucher.
Company refused to change the first driver and also refused to cancel the reservation and insisted that they will charge us for the car.
Employee at the phone was also very rude.
Never again! We planned a day trip with our parents and never received the car. They have ruined our day!

This is one of the worst I have ever dealt with! You try to contact them; they respond with a no-reply email address. There is no way to know if the car will be ready when you arrive, so I have been trying to cancel, but auto response comes from a no-reply email so there is no way to communicate with these people. This is the perfect example of: You get what you pay for. Don't take my word for it, the company has a 1.1 star rating for a reason.

Booked a car through CarJet with Drivus and the excess was Euro 1,300. Had an accident and they charged my card £4,000+ to which they said it will get refunded. It's been two months and no response from them. Be careful of these guys they write one thing in the contract and do another. Everytime I email them they say we are still looking into it. I sent them the contract, the receipts and the report of what I was overcharged and they still cant add 2 and 2. Seriously.

They won't pay your deposit back. Nore answer e-mail or questions about why it's taking so long. Got 1 reply After 2 months of waiting that I have to be partient! So $#*!ing done with this scam. Could not advice to book through Carjet. Only if you wanna get scammed!

My Partner and I rented a car for our Krete Holiday using Car Jet. Our flight was delayed but having frequently rented cars and picked them up with some delay without problems we were not concerned. We arrived a couple of hours late, yet still during office hours. The local car company told us, since we were more than an hour late the reservation had been cancelled without a refund and they will not be able to do anything about it. We called the Car Jet support hotline and had a horrible experience. They confirmed the reservation was cancelled without refund (for our 8! Day stay) and there is nothing they will do for us. When i asked for the manager the manager was conveniently "not in today". They basically stole the money for 8 days of rental. Its a total scam! Dont use this platform to book your rental car.