Carjet

DO NOT BOOK HERE
I rented a car through them today and paid everything including the full covered insurance and i arrive at the company and have to pay the insurance again. I call them because the company told me to call them for a refund they answer the phone but get a rude person on the line saying it's my problem and they won't do anything for me. They do not communicate with the rented company. Never do a full incurense with them do it with the company it self

It is a Scam. I booked a car, it was not deliver when i arrived at the counter, had to book another, still they charged for it... i am in legal proceedings now to try to get my money back

Even though we were supposed to pick up a car at Athens Airport the car never arrived. We have spent 4 hours waiting for the car, calling Greek numbers provided by the company but the phone was never answered. Finally, and after 4 hours waiting for the car company to deliver us the car, and while my feed was keeling me, we have ended up in a hotel by taxi. Following day, I have received a call from the car rental company asking us to deliver us the car. I have been asked many times by them If i have money on my credit card, which looked suspicious. I have been told by them that the company messed up with the paperwork and this is why they have never showed up, but this is not a logical explanation, since I have been calling them for the whole night. Furthermore, I have called in their offices in Spain talked with someone called Natalia a very rude person, and she said that we were 15 min late. Our deposit of fifty euros is gone, but at least I have the experience now never to use them again.
The company is a total failure. They have destroyed our holidays.

Avoid at all costs - go direct. It is cheaper in the long run. Absolutely awful from start to finish. Took my money and offered no assistance whatsoever - like a cheap pimp. Upon booking and them taking my money I emailed them and asked them to ensure that my car had studded tyres (Norway - winter). I eventually got an email saying 'ask on arrival at the car hire desk'. Not helpful as they would OBVIOUSLY not change the wheels / tyres while I waited. So I asked again to be told 'email the company direct'. WOW! What a lot they are offering for their 'agency' fee! The price quoted by them also used a very favourable / fictional exchange rate at the time resulting in what I EXPECTED to pay was a lot less than was actually claimed from my card. Annoying. When I got on holiday I was then treated appallingly by the hire car company and when I returned I complained to CarJet.com (Once I could find the details to contact them - why would a company be so coy about being contacted - I know now!) They basically told me that they couldn't help me and didn't respond to further e-mails from me. Their 'UK' office (A deciding factor in me choosing them as I figured that it would be easier to sort out queries) is also in Spain it seems - I wonder why that might be?!?! I will leave you to decide that. Basically a crap show from start to finish - and an expensive one at that. Just do yourselves a favour and avoid them at all costs. Appalling customer service. I would give 0 stars, but unfortunately you can't.

They ask for a $1000 surety only after you've made the online payment.And if you try to cancel the rental booking they make all sorts of excuses to not refund you. Stay well clear of this one

I recently had the unfortunate experience of dealing with this company that has shown a complete lack of integrity and customer service. Not only did they fail to deliver on their promises, but they also refused to return my money. I feel it is my duty to share my terrible experience with others, so they can avoid falling victim to this dishonest company. Despite multiple attempts to reach out to them, they consistently ignored my calls and emails. It became abundantly clear that they had no intention of rectifying the situation or honoring their refund policy. This kind of behavior is unacceptable and unprofessional. It is one thing to provide a poor product or service, but it is another to refuse to return a customer's money when they are dissatisfied. I strongly advise anyone considering doing business with this company to think twice. Save yourself the frustration, disappointment, and financial loss. There are countless other reputable companies out there that genuinely value their customers and provide exceptional products/services. This company is not one of them.

Dear Car Jet,

I went to receive the car from the car provider B2 carelease and showed them the insurance that I paid to you.

Their manager came back and said that this insurance that I had bought from CarJet isn't accepted to them and I must buy their insurance at rate of 10 Euro a day, if I don't accept it then they will cancel my car reservation.

I have 2 points here:

First, how come you - Carjet have sent me requesting to buy the insurance, which I did, while it isn't valid for this car rental company.

Second, I need to have immediate refund for my money that I have paid for the Carjet Insurance!

Third, I have been put in bad position, negotiating such insurance issue after long flight, please sort this out with this car rental once and forever, I felt that I have been cheated!

It is taking 6 days to respond and in the end you - Carjet reply is escaping from your responsibility.

BR, Ashraf

Stay away from this company once they got the payment they don't care what's happened after
I suppose to receive my rental from Hertz rental at abu Dhabi airport but unfortunately my driving license was not accepted so I failed to receive it
CarJet charged me full time of rent and refuse to make any settlement with me

I booked CarJet hire car & the day after I was asked for feedback. At that point, there had not been enough time for any problems to occur, so feedback would have been totally different. I now know that Claire Davis is a robot that needs re-programming. Currently 'she' cannot respond to any emails sent to her, no matter how often you send them. Andreea is trying to do a good job but CarJet insists on telling you that you need an international driving permit, even though one is not required by law, and this is confirmed by gov. Website. So much time had been wasted, waiting for the robot to respond to my emails, that I did not have time to arrange a different booking agent.
I don't have a mobile phone or a printer, so paper copies are required but they refuse to provide paper copies.
So I was faced with having to sort things at the hire car company's office. As it turned out, I gave them the booking reference and they never asked for a paper copy or an international driving permit. So CarJet gives you incorrect information.
So I feel it is obvious that they send a feedback request immediately after you have booked, at which time everything will be fine and dandy. So they won't get so many poor reports.

The worst exerience ever. I do not recommend car jet to anyone. I did not receive the car which I ordered (different model differen price does not matter at that time). When I arrived for the car and realized the issue I have contacted them to help me because there was also issue with credit card payment. The help desk hang down the phone with no interest and we have to book additionaly another car which was two time expensive. Never ever car jet! I wrote them and their responses are extremly slow. Be carful and pay rather more directly to another company. Neither the insurance does not help. Car company informed us that it is usual problem and car jet can solve the issue but it seems that car jet does not care about clients.

BT rent a car, an agincy the website works with in Sofia Bulgaria stole my monay.
The deposit wasn't refonded, to my cerid card almost a month later, I have rented the car for less than 30 hours, and I returned it flawless.
Carjet isn't responding to my emails, although I get an automatic reply my email has been received!
SCAM!

Charge extra in madeira Island airport after payment...aswer from carjet: was written in the conditions did other reservation with carjet with other supplier and there are no hidden fees...be aware

It is a fraudulent Spanish company. Arrived in Antalya. Didn't receive the reserved car! The local car rental company "Surprice" promised me a refund, which I never received. Stay away from such offers!
Es handelt sich um eine Betrügerische spanische Firma. In Antalya angekommen. Das reservierte Auto nicht erhalten! Die Autovermietung "Surprice" vor Ort versprach mir eine Rückerstattung, die ich nie erhalten habe. Finger weg von solchen Angeboten!

You will pay double cost. We have paid carjet and then upon location again 450 euro. We tought we have paid a car for 240 euro and then on the location all extra cost. Car company told us you paid carjet. You didnt paid us for the car. What a scam. And we paid twice for full insurance. Online to carjet and then on location again. Total we spend more then 750 euro for 6 days rental. And online its cheap and they will show you good prices. And after all you need to pay alot more for al different cost extra.

Stay away from Carjet! Their website contains misinformation! Their acts are against EU consumer laws! I will definitely fill in a complaint form in EU level to protect my rights!

Never use this car rental broker, they have office in Spain with NO customer service, No email, No answer in case problem, I have booked with them and I have funded office closed even if in the voucher received was written office open.
AVOID, AVOID, AVOID, AVOID

No phone number to contact. DO NOT USE THEM. Waste of time. Use any rental companies directly. If you have any issue with the booking they will NOT refund the money.

They most un relabel un trusted company had to deal in my whole life.attracting fools with low price & fancy promises …never deliver & 24/7 customer service it's far from true
My personal advise do not get yourself in trouble with them…take your business somewhere else

Long story short; booked my Premium Insurance & the car from the CarJet.charge me twice 177 € &169 €,then refunded me minus -44€, had punctured wheel must be replaced at 724Rent as instructed.charged with 300€…found out in claiming the amount from the insurance Co. That my P insurance was canceled …more the 34 emails been forwarded between me & the insurance different office ( Do Spain, Do Malta, Orchard & *******@doyouinsurance.com) No solid response been secured.finally they came up with story accusing & blaming me for the cancellation! Because I did reply to email from there side …adding my flight details for easy collection of the rented car.
The 724Rent been aware of No insurance status …refused to accepting the car 5 days earlier to pre sat rental period.never offer alternative & charged me with 2300€ for window shield already existed scratch & other thing …3 Hrs of negotiation & I had to call the Embassy hotline finally accepted 300€.& the no refund been made to my 500€ security deposit nor refund the 5 days not used fees
Consultation: payed twice for insurance,-44 € evaporated, forced to accept Fiat's out shape car, charged additional 600€, no refund for 500€ deposit, no refund of not used 10 days, no Professional response from the *******@doyouinsurance.com plus Malta,Spain,UK offices, so much time wasted in communicating with multi parties….,other word my vacation is F…Up

Carjet has been the intermediary with Klass wagen car rental company. Initially I rent a car 184 euros for 7 days. Great price, free transport from airport to rent office. Sounds good and a lot of project during my short period of holidays.

Arrived at rental office, I discover they want to lock 2500 euros (!) from my credit card as deposit. As my credit card is not able to accept such amount, alternative is to pay 400 euros extra to rent the car. I know only one word for that: RACKET. My projects are over and i take the bus. Klass wagen did accept to cancel the reservation but not carjet wich is the great winner of that business. They argue it was listed on the contract. This is actually a tiny little line on 3 pages of contract, sent at midnight before my travel.
Attention arnaque, à fuir très vite!

There is no phone number u can call
If u have any complaint about the booking
For 4 months we will look at it
Still no news
Always saying we will contact the agency
The car I rented was a Ford focus I drive one my self so the space for a baby wagon and bags were perfect
Instead of that we got a Renault capture
Conclusion it's not the same
Baby wagon at the front with 1 bag 1 bag at the back and still the baby back needed to force it on to the back
In 1 word $#*!

Double insurance, hiden cost, nobody answering the phone etc. Be prepared to lose money, if you book a car with this company. Should be forbiden on the internet!

I've made a reservation for a car, paid 38$ to book it upfront. The reservation email didn't arrive, money not paid back, never got the car!
RUN far away from this car($#*!)jet

On Christmas Eve we booked a car from Enterprise via Car jet. Our flight ran slightly late and we didn't make the anticipated time of 8 pm but we still were headed for car rental be 9:10pm. Without any warning to us Enterprise closed at 9pm! We were left stranded in a seedy London Heathrow airport at 9pm on Christmas Eve. Worst of all: neither carjet not Enterprise are not willing to return money ($473) for a car we didn't use and to apologise for distress. In fact Car Jets Diaina-somebody told us that it is our fault for not showing up at 8! BUT YOU ADVERTISED THAT ENTERPRISE CLOSES AT 11pm and there was no other different info!We used carjet enterprise multiple times, BUT WILL NEVER USE THESE COMPANIES AGAIN! And advice to all of you: please do not use enterprise or carjet-they are a nasty gang of corporate thief's!