Their products are terrible and customer service even worse. The cooling coil had to be changed because of manufacturing defects and I had to pay for installation in less than a year for their defects. Also the thermostat was defective. Also Ace Plumbing and Heating didn't get a electrical permit and illegal wired the heat pump. Also I had a rebate which they didn't honour. Go to Trane. I really regret not going to Trane as they are professional.
Tip for consumers:
Run from Carrier and go to Trane. Their products and service is far superior.
Products used:
Heat pump
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