• Carrot Top Industries

Carrot Top Industries

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Overview

Carrot Top Industries has a rating of 4.4 stars from 4,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Carrot Top Industries most frequently mention customer service, flag pole, and high quality. Carrot Top Industries ranks 7th among Home Decor sites.

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Positive reviews (last 12 months): 60%
Positive
3
Neutral
1
Negative
1
How would you rate Carrot Top Industries?
Top Positive Review

“Quality Products and Service”

Willis J.
10/4/24

I've been buying from Carrot Top for 25 years. First bought a flag set for my porch and was very happy with it. When we moved to this house ten years ago I bought a 20 ft telescopiing flagpole from them and have been happy with it. Still buying Beacon nylon flags. We have a lot of high winds but they hold up for two years or more. Just ordered a new flag after two and a half years.

Top Critical Review

“Fire Fighter Flag”

Raymond Z.
10/13/24

I bought a fire fighter flag recently and gave it to my local Fire Department in Northfield, MA. In just a few months it faded from a bright red to very dull, quite pathetic. I contacted customer service and was abruptly denied any option as it was past the warranty period, Under 3 months? I would not recommend buying anything from this company, they do not stand behind their products.

Reviews (4,094)

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Thumbnail of user willisj41
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I've been buying from Carrot Top for 25 years. First bought a flag set for my porch and was very happy with it. When we moved to this house ten years ago I bought a 20 ft telescopiing flagpole from them and have been happy with it. Still buying Beacon nylon flags. We have a lot of high winds but they hold up for two years or more. Just ordered a new flag after two and a half years.

Thumbnail of user larryhatemh
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Great service always working with your staff
Especially Stefanie Worcester she always go out
Of her way to make sure my request are
Are done and that my custom flags are perfect
Done exactly the way I want them. She is the best and a great person and credit to your company. Thank her for me

Thumbnail of user dennist749
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Great service, good price. Will definitely shop with them again.

Thumbnail of user jeromef39
7 reviews
1 helpful vote
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June 6th, 2024

Had to redecorate the backyard and the roof of my house and ordered some flags of the country where I was staying for a long period - the USA.
I am a fan of this country and I wanted to stress this by these symbolic flags which nowadays adorn my backyard and roof.
There were some intricacies with ordering all this stuff, because the process itself isn't very straightforward, however, I got away with it within several hours.
Well... this spent time worth that.

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Christopher N.
0 reviews
0 helpful votes
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September 10th, 2019
Verified purchase

Quick - easy to use website! Prices are very reasonable and the quality is great. We always receive our shipments in a very timely manner. Definitely recommend Carrot-Top for any of your flag or memorial marker needs!

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Ralph B.
0 reviews
0 helpful votes
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January 18th, 2017
Verified purchase

I discovered Carrot-Top searching online to replace another company whose practices changed in the past couple of years. Their delivery time expanded to the point where the previous delivery took 2 weeks. Also they were unresponsive to telephone calls. Several months ago I ordered 600' of rope which arrived on a spindle (except for a few feet) and arrived 2 days from the date of my order. The flag also arrived in the same amount of time. Furthermore I have contacted Carrot-Top by phone and was serviced quickly and professionally. I definitely received the impression that Carrot-Top appreciated and wanted my business. So long as service is as it is now I have no intention of looking anywhere else for flags or accessories.

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Wayne R.
0 reviews
0 helpful votes
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July 20th, 2016
Verified purchase

I thought that the shipping that I paid for would get my order in before July 4th, but it didn't. If two day delivery is not going to count weekends, then that should be clearly stated. Otherwise, the order was perfect and everything looks great.

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AUDREY D.
0 reviews
0 helpful votes
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December 3rd, 2018
Verified purchase

These are perfect and exactly what I've been looking for for a long time. Finding devices to display flowers and wreaths on headstones isn't easy, but your website had the perfect solution. Thank you!

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Brian G.
0 reviews
0 helpful votes
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August 23rd, 2017
Verified purchase

I wrote this earlier, "You have most of what I need. If you could add in-ground outdoor residential flag poles...that would help more," and a customer services representative to follow-up on my comment. She was very helpful and professional and resolved my comment. I would highly recommend Carrot-Top to anyone looking for your patriotic needs.

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IB S.
0 reviews
0 helpful votes
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June 24th, 2016
Verified purchase

I've had a wonderful experience with Carrot-Top's customer service and product. Everything has always been done to specifications with no problems ever! I recommend them to anyone needing printing services for their company. They work with you on everything and are amazing! :)

Thumbnail of user jamesh10180
James H.
0 reviews
0 helpful votes
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December 19th, 2016
Verified purchase

Could not bring up former register as a buyer. I have bought from you at least 3 other times. The problem is that when a person only buys maybe once a year or once in two years, they don't remember their username or passwords. Thus you probably think you have more customers than you do. My old order information gets lost in your system, and I have to start from scratch. I realize I should write down my contact information but I don't. Make a system that is easier for former customers to come back and be recognize by you.

Thumbnail of user paulw4049
Paul W.
0 reviews
0 helpful votes
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May 14th, 2016
Verified purchase

I received my order within days of placing my order. As always, the flag is a top quality. These polyester flags will normally last 1 year in all weather conditions including a cold windy winter in northwestern Illinois.

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Judy D.
0 reviews
0 helpful votes
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May 6th, 2016
Verified purchase

We've been a customer of Carrot Tops for many years and have always received excellent service and products. I find the website easy to use and shipments come within a week. I would definitely recommend buying from them.

Thumbnail of user kareng4127
Karen G.
0 reviews
0 helpful votes
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November 27th, 2018
Verified purchase

Friend recommended me to purchase a flag pole from Carrot Top, US Made. Very pleased with telescopic 20 flag pole, easy to install. Also order later a solar disc light for top of flag pole. We live in PA, while it is beautiful here, not known for our many days of sunshine. The solar light still shines brightly over my flag even when the weather has been gloomy.

Thumbnail of user caitlinw154
Caitlin W.
0 reviews
0 helpful votes
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May 9th, 2017
Verified purchase

So many options, and easy contacts
Everything we needed in one affordable stop and shop. We also had a custom banner made for the fire department. The rep I spoke with was quick and thorough and unbelievably patient. Will definitely do business with you again.

Thumbnail of user toms3626
Tom S.
0 reviews
0 helpful votes
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May 6th, 2016
Verified purchase

We live in southern Minnesota where the wind never quits blowing. My carrot top flags have by far out preformed any of the competition. We can get 2 years of flying our flags 24/7/365 compared to less than 1 year of the competitors flags. Thank You, Tom Shane

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james s.
0 reviews
0 helpful votes
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April 25th, 2016
Verified purchase

Tried to pull up my account information recently, only had one purchase from over a year ago even though I just purchased items a few weeks before. E-mailed you about it, never even received a reply as to why my account didn't have all my recent purchases listed.

Thumbnail of user pamelah3121
Pamela H.
0 reviews
0 helpful votes
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May 11th, 2016
Verified purchase

Please don't make me have to sit and think of anything cool to say about my buying experience. I found you online (searching 'American flags/purchase'), reviewed your site, ordered a flag, received the flag, gave the entire experience 5 stars, so what else can I say? Thank you. Yeah, I could say, "Thank you!"

Thumbnail of user johnm18135
John M.
0 reviews
0 helpful votes
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September 26th, 2017
Verified purchase

I've purchased my flags from Carrot-Top for 20 years. Never disappointed. Recently, their selection has expanded and I am excited to try new flags! Always a great buying experience. I recommend Carrot Top to my friends.

Thumbnail of user glenm564
Glen M.
0 reviews
0 helpful votes
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April 29th, 2016
Verified purchase

We have used flags from carrot-top previously. I noticed that they were worn and needed to be replaced (2 years in high wind area) so I went online and ordered them. They were shipped the same day and arrived in two days and are flying high and look beautiful. Excellent product - excellent service - excellent quality - fast shipping - the one company that I will continue to look to for all of our flag needs.

Thumbnail of user cityb7
City B.
0 reviews
0 helpful votes
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June 29th, 2017
Verified purchase

Ordering was fairly easy but entering address for billing and shipping (different) was a little cumbersome/confusing. Customer service was helpful with questions about product and application of a discount option. We received the order within a couple of days, faster than expected. Would definitely work with carrot-top for future needs.

Thumbnail of user rossv79
Ross V.
0 reviews
0 helpful votes
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October 24th, 2018
Verified purchase

The website is very helpful and easy to navigate. One bit of advice, though... make sure to measure everything when setting up your flagpole - halyard length and diameter, truck diameter, pole length, etc. - it helps later when ordering replacements.

Thumbnail of user mikep3277
Mike P.
0 reviews
0 helpful votes
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September 30th, 2017
Verified purchase

I'm confident in your products, but the actual ordering from the Carrot-Top website seems cumbersome and redundant. For example, I enter shipping and zip code information at the cart, and none of that information is shown later in the ordering process, so I have to enter the info again. Name information does not replicate from the billing page over to the 'ship to' page. And other similar minor ticks. Please improve your ordering pages. Otherwise, I'm looking forward to receiving a quality Alaska flag!

Thumbnail of user brucew1712
Bruce W.
0 reviews
0 helpful votes
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December 18th, 2017
Verified purchase

Quick and easy. I've been buying the Patriarch flags for years, and while they are not the cheapest, they stand up better than most in the windy conditions we have here. I am pleased, and I do recommend them to my friends.

Thumbnail of user barryt366
Barry T.
0 reviews
0 helpful votes
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June 5th, 2018
Verified purchase

It may sound silly, but you should include directions. I was replacing a new flagpole since the one I purchased through Carrot-Top just last year was damaged by the weather by the end of the summer. Assembly instructions would have been helpful.

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4.4
4,094 reviews
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