• Carrot Top Industries

Carrot Top Industries

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Overview

Carrot Top Industries has a rating of 4.4 stars from 4,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Carrot Top Industries most frequently mention customer service, flag pole, and high quality. Carrot Top Industries ranks 7th among Home Decor sites.

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Positive reviews (last 12 months): 60%
Positive
3
Neutral
1
Negative
1
How would you rate Carrot Top Industries?
Top Positive Review

“Quality Products and Service”

Willis J.
10/4/24

I've been buying from Carrot Top for 25 years. First bought a flag set for my porch and was very happy with it. When we moved to this house ten years ago I bought a 20 ft telescopiing flagpole from them and have been happy with it. Still buying Beacon nylon flags. We have a lot of high winds but they hold up for two years or more. Just ordered a new flag after two and a half years.

Top Critical Review

“Fire Fighter Flag”

Raymond Z.
10/13/24

I bought a fire fighter flag recently and gave it to my local Fire Department in Northfield, MA. In just a few months it faded from a bright red to very dull, quite pathetic. I contacted customer service and was abruptly denied any option as it was past the warranty period, Under 3 months? I would not recommend buying anything from this company, they do not stand behind their products.

Reviews (4,094)

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Thumbnail of user lul68
Lu L.
0 reviews
0 helpful votes
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August 4th, 2017
Verified purchase

I have purchased from Carrot-Top before. Love the products and the American patriotism! Will be back!

We have 2 flags on our deck at the beach. I purchased 2 of your innovative flag poles that spin so that the flag does not get wrapped around the flag pole! Before this, I was constantly going on the deck to unwrap the flag from around the pole. Great product! It really works!

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Barbara H.
0 reviews
0 helpful votes
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September 27th, 2016
Verified purchase

This order was great. My previous order - I ordered the Veteran's Viet Nam flags and received the country of Viet Nam flags - certainly did not want that. I called - the girl was fantastic. But, I would like to order the Veteran Viet Nam flags - it seems like you are out of stock. Fantastic service - would definitely order items again.

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Mike C.
0 reviews
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November 27th, 2017
Verified purchase

Ordering was easy but trying to apply a discount code that would be accepted was difficult... I also felt the quality of the flag was a little over priced compared to other flags that that I have shopped for... But overall I enjoy all the products that I received.

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Richard L.
0 reviews
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July 14th, 2017
Verified purchase

Have made several purchases over the years and have been pleased with the products and the delivery times. The shipping boxes are sturdy and packed with sufficient packing materials to minimize shipping handling damage, if any. The CSR's were always helpful and courteous.

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Heather H.
0 reviews
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October 15th, 2018
Verified purchase

The cost was a little more than a company than we had previously purchased from but the quality of the flags is much better and they have held up much better to the wind that we have here along the river. We do not have to replace them as frequently.

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Union T.
0 reviews
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November 30th, 2017
Verified purchase

I had ordered some flags an actually ordered the wrong type. A representative from Carrot-Top called right away and confirmed that we ordered a different flag than we had in the past. The flag would have been wrong and we would have to reorder. Thanks for keeping an eye on us.

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Tim P.
0 reviews
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April 1st, 2016
Verified purchase

I bought 12 Navy grave flags and put 1 at the grave site and after being out side for 2 days,it was frayed?
I`m not sure why,so I cut down the stake for the plaque to put it closer to the ground and put another flag out.

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Richard P.
0 reviews
0 helpful votes
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April 18th, 2017
Verified purchase

The customer service from Carrot-Top was great! A representative called to ensure that our order was correct, since it was different from what we normally order. Although we did purposefully choose a different product, it was nice to have that call confirming that we did not accidentally purchase the wrong item.

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Margaret S.
0 reviews
0 helpful votes
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August 13th, 2018
Verified purchase

I have bought other flags, flag stands and flag covers. Very pleased with everything and when needed
Always I go to Carrot-Top. When ever I have called with a question, it is answer right away to my satisfaction.

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ANDREW M.
0 reviews
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May 22nd, 2017
Verified purchase

Let me know if there are any discounts or special offerings that could have been applied to this order. Thx, Andy

I have received my order with no issues. I love your quality & attention to detail. Thx, Andy

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Halfway L.
0 reviews
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October 19th, 2019
Verified purchase

I've been purchasing your product for the last fifteen years or more for various organizations that I belong to. I've been very happy with your product and the quality for price. The service is great. Keep it up.

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Thomas B.
0 reviews
0 helpful votes
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March 16th, 2017
Verified purchase

I really appreciate the follow up call, I ordered a different flag then previous orders, and was explained the difference, I live on the coast and this flag was better for windy conditions. The lady caller was very helpful and polite.

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Mark E.
0 reviews
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July 17th, 2016
Verified purchase

We were very happy with everything from the quick delivery time to the high quality of the items we ordered to the ease of installation. It has been a long time since we have been this satisfied with anything. Good job!

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Janice B.
0 reviews
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November 11th, 2016
Verified purchase

We have always been satisfied with Carrot-Top, and have dealt with this company several times, and have recommended this company to several of our friends and businesses in our town. They are courteous and helpful and listen to our needs. I will always think of calling Carrot-Top when we have the need of flag poles or flags.

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Calvin H.
0 reviews
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May 6th, 2020
Verified purchase

The person that took my order was a great sales rep. The shipping time frame was excellent. Received my order within 24 hours could not believe how fast the shipping time frame was. Was great to do business with you. I recommend you to everyone. Again thank you very much for your service.

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Cimarron C.
0 reviews
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July 31st, 2018
Verified purchase

We have purchased many American and Oklahoma flags over the years and have always received great service. The flags are of excellent quality and value priced. We would highly recommend purchasing your American and state flags through Carrot-Top.

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PHILL D.
0 reviews
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November 23rd, 2016
Verified purchase

Been a customer for 10+ years, never had a problem, one time I must have entered order twice, they called me to check on 2 orders being the same, canceled 1 order, that how you keep and support your customers I still stick with what I said back then with my new order 11/15

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W R.
0 reviews
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April 11th, 2017
Verified purchase

1st time to site - visited other sites - site was easy to navigate - this is the best price for a quality product - product information was detailed and informative - checkout process was easy and efficient

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Joshua W.
0 reviews
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January 25th, 2017
Verified purchase

The 2nd and more than likely last time ill buy from carrot top. I paid almost $50 for supposedly a top of the line product. I received a product that im very unsatisfied with and bery cheaply made. The flag was thrown in a bag that seemed to be opened. The flag had many wrinkles like it had been washed and reused. The flag pole is cheap lightweight aluminum, and a plastic eagle to top it all off. Not what i was expecting for the price...

Thumbnail of user jeanelles1
Jeanelle S.
0 reviews
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September 18th, 2018
Verified purchase

We have ordered several flagpoles from Carrot-top and have had no issues with them. I like ordering from Carrot-top. They make it easy to order. They follow through with feed back and are very courteous, friendly, and helpful. Great job Carrot-top! City of Decatur

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Carolyn S.
0 reviews
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September 9th, 2017
Verified purchase

My son, who bought from you for his company, recommended you, and I am thankful for that. I am very pleased with everything I purchased, especially the grave marker. Thank you for having that available.

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Kathy G.
0 reviews
0 helpful votes
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July 12th, 2019
Verified purchase

I misunderstood the star system when I first started this survey. I thought one star was the best. I should have filled in all 5 stars for the first two questions, as I was pleased with the quality of the flags I purchased!

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Tyler W.
0 reviews
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September 16th, 2017
Verified purchase

We are glad you are still in business. We shopped for our first flag in 1998. This order is for its replacement. Good experience the first time. Easy to find the exact flag we ordered way back in 1998.

Thumbnail of user kathleenh2748
Kathleen H.
0 reviews
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October 6th, 2020
Verified purchase

All my flags and accessories come from Carrot-Top, because I know they are first class all the way. I purchased from them when I owned my home, and now that I am in an apartment. You can't go wrong with Carrot-Top!

Thumbnail of user josephb4897
Joseph B.
0 reviews
0 helpful votes
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May 11th, 2018
Verified purchase

Very easy to order. The items shipped as expected and the process was very easy. I am reluctant to rate my satisfaction with the product because I would like to observe how the flags wear in the weather. My initial observation of the quality of the product is that it is good.

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