Carrot Top Industries

I would have preferred if you mentioned the cotton ratio in product, i.e. 100% Cotton. One day overnight delivery is a mid-leading statement. From time of order online to delivery at door should be listed realistically.

Received solar light missing a few pieces, called customer service, very helpful and sent me replacement light immediately. All products are top notch, service is outstanding, will always use Carrot-top for my flag needs.

Other than the Flag Case not being included in original shipment and having to create a new order to push through for shipping the experience was good. Your customer service folks are responsive, professional and take care of problems right away. Very nice to see in today's world!

Products are always top notch, and we are a regular customer. Promotional messages could arrive less often, but are effective at reminding me that I should check my flags for wear a few times each year, so I don't mind.

Shipper agreed deliver to Volunteer Ambulance Corps building instead of member's house as had been. We have now been waiting over 3 weeks for Carrot Top's recommended installer to return calls & emails to schedule installation. Carrot Top's staff has failed to follow up to assist us.

Very unprofessional

Have not even been able to open box to see new flag pole due to space limitations so cannot comment on quality of product, just poor quality of service & lack of followup.

No issues with the product at all. My only issue is with the pricing. Every time I order they raise the price 10-15% on a quote and I have to negotiate it back to a reasonable rate. They also charge a ridiculous "reactivation fee" on EVERY order. They make ordering a lot more difficult than it should be for a customer than has bought 75 of these table throws over the last several years. However, again, the product is of high quality and the delivery is usually very quick. Wish they were easier to deal with though.

On your website it listed for Federal delivery 2 days which we choose. But the order came a week later UPS. And as a company we don't always have the time to be calling customer service for small issues when we have bigger fires to put out. It would be nice to know that we could count on placing an order and having the delivery as chosen with no issues and peace of mind. Next time we will definitely have to reconsider if we would be willing to place an order with your company or not.

I'm confident in your products, but the actual ordering from the Carrot-Top website seems cumbersome and redundant. For example, I enter shipping and zip code information at the cart, and none of that information is shown later in the ordering process, so I have to enter the info again. Name information does not replicate from the billing page over to the 'ship to' page. And other similar minor ticks. Please improve your ordering pages. Otherwise, I'm looking forward to receiving a quality Alaska flag!

We always have to reinforce the ends and sides of all the flags that I fly on my motorcycle because the wind is terribly hard on them. Once my wife reinforces them, they will last 6 months to a year at speeds of 15 to 80 miles per hour or as much as ******* miles.

Carrot-Top carries the highest quality patriotic display items. The products stand up to the harsh conditions of high winds and intense sun that we get in Wyoming. They are my go-to place for products that last. The online ordering site is easy to use and convenient.

Your order program is frustrating. It requires numerous repeat entries and restarts in placing an order. If your product was not above average, I would have ordered from a competitor. Furthermore, my original login email was lost and I was forced create a new account with another email address.

Quick and easy. I've been buying the Patriarch flags for years, and while they are not the cheapest, they stand up better than most in the windy conditions we have here. I am pleased, and I do recommend them to my friends.

Carrot-top is an excellent company to do business with. We are a volunteer fire department and we needed our flag replaced before Memorial Day. Delivery was made within a few days of the order - our flag was flying high for the holiday.

Incredible and very happy with them. The main reason is we are a Funeral Home when we went to a Veteran Retirement facility to make a removal of a loved one the gentleman that lead us to the room draped the deceased with the flag till we took him to our vehicle. We thought it was so powerful we now use them to honor or veterans who served our country and protected us.
Thank you we plan to order 2 more.

Carrot Top Industries is my number one supplier of American Flags for the last several years! I would not be a repeat customer if I didn't get the great product and great service your company provides.

Thank you, we had a quick turn around that was needed and your company and customer service reps were excellent in making sure we got our flag in time for the 4th of July Parade. It was a hit with members and the general public.

I have used Carrot-top off an on over the years and have always been pleased with the products, ordering process and customer service. For my purchase of an Israeli indoor presentation flag, I looked at three different vendors and came back to Carrot-top. There was a good selection of quality sets and making the correct selection for our needs was simple. Our flag arrived quickly and set up was easy.

I love Carrot-Top Industries, Inc. flags. Live on hill where it's very windy many days. Your 3' x 5' Patriarch Polyester American Flag #AA230 holds up quite well! Please keep making this style flag! Thank You!

I've ordered many times from Carrot Top and have never been disappointed. The products are always as described and arrive very quickly. My most recent order was shipped to the US Virgin Islands and there are many times orders shipped here get delayed or have huge shipping costs. Neither is true with Carrot Top.
Very satisfied!

The custom "logo" flag that I purchased from Carrot-Top is beautiful. The colors are a match to our logo. The flag flies in a very windy area and it holds up nicely from early spring through late fall. (The facility is closed November - February.) I have always had great customer service any time that I have needed to talk to someone at Carrot-Top!

The quality of my double sided flag was horrible! I haven't sewn anything since I was 10 and I could have sewn it together better. Material is bunched, seams are uneven, corners pop up, the two sides weren't flush when sewn so each side looks different. The flag, meant to be a display flag, can't even lay flat. I chose this company because of all the reviews about great quality and craftsmanship... but my flag was neither. Could have paid half the price for what I got. Was supposed to be a Christmas gift, but it's kind of embarrassing to give it it's so bad. The only positive was that it arrived quickly.

Order was wrong. Over night delivery was 4 days late on the replacement. Best experience was dealing with your customer service rep who handled the situation with total satisfaction. Kudos to her, wish I had her name to give proper recognition! Do a follow up on your employee...buy her lunch.

Easy to find. Information is available that makes choosing the right flags relatively easy. Sales promotion allowed for a better price. Shipped and received in a good timely manner. These flags last a whole lot than the ones that I have purchased in stores.