• Carrot Top Industries

Carrot Top Industries

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Overview

Carrot Top Industries has a rating of 4.4 stars from 4,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Carrot Top Industries most frequently mention customer service, flag pole, and high quality. Carrot Top Industries ranks 7th among Home Decor sites.

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Positive reviews (last 12 months): 60%
Positive
3
Neutral
1
Negative
1
How would you rate Carrot Top Industries?
Top Positive Review

“Quality Products and Service”

Willis J.
10/4/24

I've been buying from Carrot Top for 25 years. First bought a flag set for my porch and was very happy with it. When we moved to this house ten years ago I bought a 20 ft telescopiing flagpole from them and have been happy with it. Still buying Beacon nylon flags. We have a lot of high winds but they hold up for two years or more. Just ordered a new flag after two and a half years.

Top Critical Review

“Fire Fighter Flag”

Raymond Z.
10/13/24

I bought a fire fighter flag recently and gave it to my local Fire Department in Northfield, MA. In just a few months it faded from a bright red to very dull, quite pathetic. I contacted customer service and was abruptly denied any option as it was past the warranty period, Under 3 months? I would not recommend buying anything from this company, they do not stand behind their products.

Reviews (4,094)

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Thumbnail of user philb618
Phil B.
0 reviews
0 helpful votes
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May 25th, 2016
Verified purchase

My small, 15' flagpole arrived in a timely manner and in good condition. It was easy to install and I am flying my flag proudly now. The instructions were easy to read and understand and prep time was minimal. So far, this flagpole has held my 3' x 5' flag in 14mph sustained winds with only normal sway and no issues. I would recommend this product and company to anyone. I really appreciate the email notifications of when the U.S. flag should be lowered to half staff too. Thanks Carrot-Top for a great service.

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Wayne N.
0 reviews
0 helpful votes
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May 10th, 2017
Verified purchase

Carrot-Top one stop shop top quality and very prompt on delivery!
Sales rep even called after placing order on-line to advise on different type flags and which would last longer which was very nice!
Great job Carrot-Top

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Dan M.
0 reviews
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October 19th, 2016
Verified purchase

The product was very good and easy to assemble. It replaced an older non-adjustable pole and base. The existing flag fit well on the new pole. The spare parts (sleeves) were used to stabilize another unit, a banner and base that we had acquired some years previously.

The product was delivered to the wrong address (888 E Sequoia), even though the correct address was clearly visible on the packages and on our residence (868 E Sequoia).

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JAMES J.
0 reviews
0 helpful votes
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May 5th, 2016
Verified purchase

Love carrot top, best flags in the industry, however, hate the solar flagpole light, definitely not worth the $200.00 very dim, poor battery life, solar panel does not have the required ability to aim it correctly.
Not satisfied at all.

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Deanna N.
0 reviews
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January 6th, 2017
Verified purchase

It would have been nice to have some shipping and tracking info on my flagpole as it was a Christmas gift for my husband. I got absolutely nothing from Carrot-top until after Christmas when they responded to my inquiry. It turns out that it was delivered before Christmas to my business but we had already left for holiday and with no tracking info or communication from them I didn't find out until after Christmas. I am extremely unhappy with them on their communication or lack of it.

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Robert P.
0 reviews
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December 21st, 2018
Verified purchase

The flag that I had ordered was not appropriate for the flagpole I had ordered...a sales associate called me to explain why and suggested a different flag...nice of you to go to that extra trouble and I very much appreciate it...will definitely order from here again

Thumbnail of user kathleenc3012
Kathleen C.
0 reviews
0 helpful votes
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June 18th, 2018
Verified purchase

I ordered a flagpole, but the wrong one was shipped to me. When I called customer service. They were so helpful and apologetic. The next day I received the correct item along with the return label. They really care about their customer base.

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Annamarie R.
0 reviews
0 helpful votes
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June 8th, 2018
Verified purchase

We had issues with the cemetery flags we ordered, however a carrot-top representative reached out to us and took care of the problem quickly and very professionally. I will continue to use and recommend this company.

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Patrick S.
0 reviews
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May 18th, 2016
Verified purchase

My expectations were high concerning the prompt shipping of my order as well as the product itself. I was extremely pleased that all of those expectations were met. I could not be happier with my new flag pole and flag. It added the needed touch to my business location, and now all of my clients can see that we are proud to be American and show our appreciation of this great nation.

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Michael B.
0 reviews
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January 15th, 2017
Verified purchase

Great service. The mounting bracket was actually broken when I opened the package. I called Carrot-Top and had a new one within a few days along with a return label to send the broke one back so they could examine it and try to improve on the issue.

Thumbnail of user sharib276
Shari B.
0 reviews
0 helpful votes
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October 4th, 2017
Verified purchase

Easy site to navigate for what I did. Sign up address defaults billing and shipping address as the same. The only way to get them different is to add a new address.

Overall everything was fine. Worked as expected.

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Rhoda V.
0 reviews
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June 18th, 2018
Verified purchase

Very easy to use website, just don't rush and double check your input. Beautiful and wide variety of options to choose from. Will pass your website along to others. Just hoping my order arrives before Memorial Day. Thank you.

Thumbnail of user frankt1680
Frank T.
0 reviews
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May 24th, 2016
Verified purchase

I placed an order of several flags with Carrot-Top, the order arrived very promptly and it was a few days before I had an opportunity to open the box and see if everything was there. When I did there was 2 flags missing, I called customer service and within a couple of minutes they were sending the flags out and by priority shipment, they arrived the next day. The priority shipment was not needed, could not be more pleased with Carrot-Top and their response. Thank You!

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Richard W.
0 reviews
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September 5th, 2018
Verified purchase

I had made a mistake and ordered flags that were too small for my use. I called your help number and was very well treated and my replacement flags were on their way to me in very quick fashion. Your staff is wonderful and I will continue to shop and recommend Carrot Top. Many thanks!

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David J.
0 reviews
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February 12th, 2018
Verified purchase

We always order our flags and poles from Carrot-Top and have had no problems with them. The telescoping poles hold up in strong winds. We will donate these poles to a Veteran's Memorial whose flag poles broke in a recent wind storm.

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Peter R.
0 reviews
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March 23rd, 2018
Verified purchase

The website is easy to use to find the products you want. They were the only source for the specific flag I was looking for and they have a pretty vast selection of flags. I would definitely make future purchases from them.

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Steve S.
0 reviews
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March 11th, 2019
Verified purchase

The Sale of $14++ for flags is miss leading. I'm disappointed in that. I also purchased a flag pole 2-3 months ago. This pole is 6' mental in two pieces. Do not buy this pole. It looks like it came from a pup tent kit. Other then this, I'm happy with the other products I have purchased.

Thumbnail of user robertc10581
Robert C.
0 reviews
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July 24th, 2018
Verified purchase

We changed our usual order from one type of fabric to another. The same day we placed the order your company called to verify we were trying something new. The fact that they knew exactly what we usually order and were calling to check on us was very thoughtful and their quick response was appreciated. This is a company we trust and are proud to order from.

Thumbnail of user powellf3
Powell F.
0 reviews
0 helpful votes
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September 26th, 2018
Verified purchase

Like it, and meets our needs for 3x5 flag. Need to call customer service to figure out how to make it spin? I wish it had instructions. Also, the wooden finish did not come with the hook, as the other five. I see it now on the site but missed that when ordering.

Thumbnail of user susanp4369
Susan P.
0 reviews
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January 28th, 2019
Verified purchase

Hard to find what I was looking for on your website. Also, dimensions for all items should be listed. I could not find the size of a collapsed Telescopic pole set. Luckily, I knew someone that had one and they measured it for me. (Ordered on a weekend when the office was closed) Edited: Turns out it was not the same pole! I could have ordered a smaller bag, since it collapsed down smaller than the pole I measured.

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The O.
0 reviews
0 helpful votes
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July 17th, 2016
Verified purchase

A great company to do business with. I've talked to their staff with questions on certain items and the people were outstanding. I am a repeat customer and wouldn't shop anywhere else for flags or related items. Thank you Carrot-Top your the best.

Thumbnail of user williamw5948
William W.
0 reviews
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January 30th, 2019
Verified purchase

God Bless America! Thank you for advertising Our Flag!

I am a Navy veteran and fly my flag every day and am very proud to do so. I also observe the days that we honor our flag. When my flag gets torn or worn I donate it to the Boy Scouts of America for proper rest.

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RONDA S.
0 reviews
0 helpful votes
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June 5th, 2017
Verified purchase

Our business is located in north central Ohio, but you would think we are on the eastern seaboard with the wind we have constantly. These are the only flags that will hold up to that wind. Great product

Thumbnail of user carolp2970
Carol P.
0 reviews
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November 8th, 2018
Verified purchase

I ordered two garden flag holders. I love that they were made in one piece. I also love the stop included to keep the flag from blowing off. The college flags are flying on my deceased husband's grave.

Thumbnail of user paulh4939
Paul H.
0 reviews
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May 4th, 2016
Verified purchase

Would not recognize password from previous orders and took several tries of item # from catalog to get item And yes I did double check both.

Very satisfied with the product and the delivery time. Will continue to shop with Carrot-top

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