Overview
CarShield has a rating of 4.2 stars from 4,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
Added another car
Went through with flying colors
Service was great
Answered all my questions in a professional manner.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
My mechanic called car shield. And they would not cover the fuel injector replacements.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Change my payment date,to another, very considerate and understanding
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Listen to your concerns and thoroughly check for any other issues
Customer service was good, but none of the good mechanics accepted or worked with CarShield.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
I just called to ask if a certain service was covered.
Had trouble with couple of vendors and/or contractors but the customer service was exceptional.
Never had to use it, so I can't say anything good or bad about the coverage.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I called with a question and it was answered right away.
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- Saint Peters, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!