Carvana

Beware of purchasing from them. They change things when it benefits them. They will literally give you inoperable things and make you run in circles knowing they provided you with false information. Maybe it's their tactic to waste your 7 day trial period so you're stuck with the trash product they knowing delivered.

Found a car that fit my needs.
All went well till I got to the financing section.
Was offered financing at 22%...
My credit score is in the 700 range, found this "offer" insulting!
Thanks, SETH

The car they sold me has a bad engine and transmission. They then are making me wait a month to refund my money! The car is back in the website for sale!

I bought a car that needed a new battery, tires in the front the belts were showing. My oxygen sensors had to be replaced and I now have a light on that we can't figure out why. That little 1000 mile warranty or whatever it is was just long enough to get me to have to sink money into a car they swore they do inspections on. They are lying!

Please look at all of the photos. Do not buy from them! Horrible company, horrible customer service! Untrained incompetent staff!

This was my first and (last) time purchasing a car from Carvana. It seems great in theory with all their "certified and inspected for quality" mumbo jumbo. When my car arrived I had it checked out by 2 auto shops. Both shops said I needed replacement tires. I called Carvana customer service and the lady assured me that when they inspected the tires at the warehouse it was to Carvana standards. Oh really lady? Then why did 2 auto shops said I needed to replace my tires?! I was charged 100 bucks for my new tires! Anyways after that, my car started having trouble with the air and alignment. Just beware if you're buying from here. I would recommend just going to the dealer and save yourself the headache.

I am an American soldier.
I went through the hiring process, and they ran a background check to include a DOT physical and a drug test I passed everything. They scheduled my start date but I couldn't make it because the US Army put me on orders. Carvana decided to not to move forward and dropped my application. With the following email.

Hi,

I gave you a call to chat about next steps but wasn't able to connect. Due to business needs, we will not be proceeding with your employment at Carvana for the Customer Advocate Delivery role. If you have questions, feel free to reach out to me directly.

Best,

Anna

I went on their website with the intention of selling my SUV. I got an offer I would have accepted but it just says save and continue. No option to schedule review and close the sale. All I get is save, continue and buy. Pretty much a big waste of my time. Ane then read the review that their customer service ratings are as low as they could go. BIg waste of my time.

On 2/2/2024, I attempted to purchased a vehicle from Carvana. On 2/5/2024, BEFORE finalizing my application/approval, Carvana withdrew the deposit, which was $2,300, from my bank account. It took 1.5 business days for Carvana to withdraw money from my bank account but it will take Carvana 7-10 business days to return it. Why are they allowed to briefly steal money from consumers BEFORE finalizing approval? Now I can't get a vehicle until Carvana returns my money. That is extremely unacceptable!

We bought one car from them and had a bad experience, but we thought we'd give them one more try: THEY'RE STILL H O R R I B L E! MUY MALO. DISASTER. Not sure how they can be in business even! I've been on the phone with them as well as tried to provide documents, spent hours and hours and hours=Going to a dealership that is a royal pain in the $#*!, is way, way, way better than dealing with $#*!VANA! Please I highly suggest you don't use them since they're a HORRIBLE company in short.

Please do not use Carvana!

I was going to trade in my car a year and a half ago but changed my mind since the Lexus they sent me was not what it said in the listing.

They said no problem and brought back my Avalon without my plates. Annoying, but whatever...
Now I need my title for an insurance claim but apparently Carvana still owns my car. Ridiculous!

Just wanted to better understand why the warranty is not stated on the documents they wanted me to sign. Talked with 3 different people that could not understand anything... Very poor company and I canceled the order and will never use them again!

Paid top dollar for a car that looked great in photos and was in "perfect shape". New tires, new rear brakes, new front brakes, Front wheel bearing...and $2000 less in my pocket. The tires were absolutely terrible, a blind person could've seen that...but "they meet all state requirements" what a joke. Do yourself a favor, go to a dealership. You may feel salespeople are annoying BUT at least you can see and find these things before it's dumped in your driveway...AND you can speak to a HUMAN when something occurs. Hope they enjoyed covid sales because their bleeding will only get worse. Video below wasn't even the WORST one.

Car was filthy inside. Spare had only 22 psi.
"Tow package" turned out to only be a tow bar.
Multiple issues trying to buy a vehicle. Last minute problems due to not being able to use a lot of their default answers and arbitrary policies.
Delayed delivery. Delivery changed to "next scheduled" rather than asap.
If the telephone reps got paid based on the number of times they say, "I'm so sorry but that was so messed up " they would be rich.

Carvana sold me a bad car without proper inspection, their 150 point inspection is a Joke. Car hardly has 1000 miles more since I purchased, already have wheel issue, engine is wobbling and alternator just died. Now they are not helping me because I am few days out of 100 days warranty. Should have gone with dealership or local shop. Very bad experience, will not recommend at all.

I just bought a truck, two days before picking it up the delivery was delayed for a "transportation delay". The delay turns out was Carvana wrecked the vehicle and would only disclose to me "some glass was broken" but refused to prove it with photos or add it to the car fax report. Dishonest trash is my best explanation. They are no different than your local used car lot and if you do business with them you deserve what you get!

Carvana is an amazing concept in buying cars! No dealing with bull$#*!,, no pesky annoying sales people. It's real honest. You chose what you want and it dispenses it like a candy after depositing a coin!

Can't wait to get my Mercedes and Range Rover delivered soon!
I even bought a nice chunk of stock in it so you know it's good!

Purchasing process was smooth. However, the odometer did not agree with the title prior to purchase; the mileage was off by over 1000 miles. While it didn't affect the car's drive train performance - it was a 2021 Toyota Sienna - I find this to be misleading at best and a bait and switch at worst. It prevented me from purchasing the car for over 3 weeks. When this was brought to my attention, Carvana promised me gift cards for the inconvenience, but they never delivered. They were unresponsive on email and phone calls. Frustrating to say the least.

Made the online purchase process, which was easy, but then came the delivery! Delivery rescheduled 4 times with no explanation except, "logistics". Every time they delay they make you sign a new sales contract with new dates. My big mistake, I sold my car just prior to the first scheduled delivery. Left without a car, I had to rent a vehicle to get me by. After nearly two weeks of delays the rental was becoming very expensive, and the delivery that was supposed to happen today, 4 May, is rescheduled again, to 7 May. Not trusting that delivery promise anymore and in a position where I cannot afford to stay in a rental I've decided to cancel the Carvana deal and go elsewhere!

Absolutely terrible experience with Carvana. If I could give less than one star, I would. They missed 5 delivery dates, made me wait more than 3 weeks, made me pay for almost a month of insurance when I didn't even have the car. They are not even going to reimburse me or provide any kind of support/compensation for the almost month-long inconvenience they caused. Every time they notified me of the delivery delay just 30 mins - 1 hour before the appointment time and I had to miss work for those appointments several times.

The customer support is awful. They spoke in a very uncaring voice even when I was complaining about all these issues, as if they have nothing to do with it and refused to take any responsibility.

I would not recommend anyone to do any kind of business with them. Complete waste of time and money, not to mention, a huge headache.

We ordered a Dodge Ram from Carvana. We had to fill out the paperwork four times. A week later, the car arrived in our state, Massachusetts. Then, on the day of delivery, we were requested to drive 90 minutes in each direction to pick it up, since some workers didn't show up for work. When they did finally deliver the truck after much pleading from us, the engine light went on, so they took the truck and left to have it checked by a mechanic. After a few days, I was told there was a faulty exhaust sensor and that Carvana would have to make the repair, but first had to get approval from their warranty company and that all told it would take about a week and a half. Now they are telling us it is a three-week delay.

The price was right, but the runaround is NOT acceptable. And when I asked about a make-good, a robot simply asked if there was anything it could do to help. Boooo.

Purchasing the car was easy and their warranty administrator quickly approved some major repairs that came up in the first two weeks. But it has gone downhill from there. My temporary tags expired so I can't legally drive the car. Was promised each time I called that they would investigate and get back to me. That happened exactly once. Now the 100 day warranty is running out and they won't extend the warranty even though they have caused the temporary plate to expire. I would never buy another car from them.

My car was a few years old but well maintained and ran great. I made the mistake of providing these clowns at Carvana my car's info and expecting a serious offer. Instead they offered around $1,100, about A THIRD of other offers, so I sold the car to a dealership for over $3,100. They continue to pester me over email, now offering $471 (!) for the same car. Prepare to be ripped off if you choose to deal with Carvana.