Carvana

I have had a horrible experience with Carvana. The lemon they sent was delayed five times. I missed work, lost money from that and spent money on Uber and although I was told I would be reimbursed for my Uber expenses I never was. The warranty has covered thousands of dollars worth of repairs and I have spent tens of hours at the garage. The car still cannot pass the state emissions test and I cannot legally drive it in my state. I bought the car for $18k and when I tried to see how much Carvana would buy it back for it was $10k less. The process started in June and it's now Oct 11 and they haven't given me a full refund yet. Run from Carvana!

Although their customer service agents are kind, they create issues for customers purchasing vehicles by not being thorough and by misinforming the customer. The process of purchasing a vehicle through Carvanna seems easy enough on paper, but is inefficient and frustrating. When the agents make a mistake, it's the customer who suffers and is expected to adjust accordingly. Resolutions to problems that will occur are not reconciled easily and will be disappointing while wasting much of the customers time. The process of purchasing my vehicle through Carvanna has left me feeling defeated and unhappy at a time where I should feel excited about my new to me vehicle.

The least honest and transparent experience of a lifetime, and fortunately it has been a long life. They shorted my trade in value after making me wait 2 months to get it resolved. No reason and no communication as to why. This place is a fraud. I would rather buy from a sleazy road side scammer at then I know what I am getting into. I wouldn't recommend buying a ca4 mat from this group.

Worst experience ever had in 50 yrs, from the beginning the paperwork had the wrong truck color, spoke to 5-6 advocates over 7 days trying to get these documents fixed, one advocate George, promised to call or email me by 6:30pm of day 6 to let me know what was happening but never did. Overall I spent 4-5 hours calling Carvana and couldn't get anyone to listen, & being told once again a support ticket has been sent, 4-5 so far, but to no effect plus they kept sending me emails that the truck was to be picked up at 12 noon on Wed. And bring my insurance & drivers lic. & sign my documents which were still for the wrong truck and wrong color, then Carvana lost truck and kept telling me a different date to pick it up, on the morning of day 7, the original delivery day, I had enough of this merry-go round and canceled my order.

Satisfied with vehicle but the administrative end is very polite but incompetent!
Keep sending the need for information I have sent repeatedly, took to long to process.
Never provides accurate information when requested.
When this first began I requested the sale be canceled and of couyrse they ignored my request. I would rather spend additional $1000 at dealership iif necessary to avoid CARVANA

I purchased a 2012 BMW 750i xdrive from Carvana in April 2022.
The vehicle had less than 70,000 miles on it. At 70,528 miles I had to have it towed to the local BMW dealer where they found this vehicle had major problems that existed when the car was sold to me but did not show any signs at the time. I am looking at a $13,000.00 repair bill due to major engine, Driveshaft universal joint, Radiator Temp Sensor leakage and more. Link to estimate below

**Stay Away From Carvana. They are not trustworthy

https://asr.autonation.com/dCQ0oQuorn

Do NOT buy a car from Carvana. Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all the documents Carvana required, including a check from PNC for our autoloan, we had to start over. Found a second car. When trying to finalize the requirements, we were told Carvana does not work with PNC - despite the fact they approved the check from PNC the first go-round. So, weeks wasted, with no car. NEVER use Carvana.

I purchased a car from Carvana without any issues so I thought. I was extremely happy wth the car til I drove it to California. On day 6 I was my way back to Las Vegas where I live and the car broke down. At this point I was in Barstow, California stuck. I called Carvana no help. I called SilverRock where they called me a tow truck. But here's the problem I live in Las Vegas, Nevada and I needed to get home. The tow was for me to take the car to the shop and see what's wrong not to fix what's wrong only to see what's wrong. So at the end of the day I called AAA and got the car towed to my home paid 620 dollars. I am still without a car I've tried calling Carvana again no help. I think it's crazy how they expect you to pay for a car you can't and don't drive. I asked to be compensated and was turned down. You have to do better I went from excited to fully irritated. It's been about 3 weeks I have not had a car Ubers and busses has been my transportation.

Terrible customer service, you have to keep calling them to get what you need done. I brought a car last year and now have to return it because they made the mistake of registering it for the wrong state. They didn't want to reregister for the right state, then when they finally did, they wanted more money down and a higher monthly payment of $587, I was paying $405. I also put down $2000 for the car. I know if giving the car back after having it for a year without my money back and without them offering a better solution for a car that matches my budget. I would never trust them or advise using their services.

First off, I would like to give 0 stars but that is not an option. I had delivery scheduled for 6/11/21, that got canceled because a driver called off. How is that acceptable and my fault because they had someone call off? It's not. Then, they say everything is fine and will delivery it a week later. Now, I have to take two days off of work. So, the week goes by, the day before, I get a phone call saying that my delivery is delayed... AGAIN. This time their excuse was that there wasn't enough room on the roll back truck to deliver my car to the hub center. This is ridiculous. If you need a car, just go to a dealership and get one there. Still waiting on the car, lets see if they deliver it on the new date ANOTHER WEEK from the already rescheduled on.
If you are from Carvana reading this. Get my car to me.
Chris Bagley. Reach out to me and get it here.

Purchased a 2010 INFINITI G G37x Sedan 4D in September of 2020. I have dumped more money into this car for maintenance than it's worth and I haven't even had it for 2 years. Very disappointed with this experience. Sales team was however great in working with me to find what I needed. Just a shame that they would allow a lemon to be sold. Would like to give 0 stars but unfortunately I have to select a rating so 1 star it is. I will never recommend or purchase through this company ever again. Thanks for nothing Carvana

Horrible experience. Totally unorganized. Made it impossible to buy and tried to cally bank. They could not read my uploads and they started asking me to register the car in a state it was not owned in. They are a "Dumpster on fire."

I did everything I was supposed to do and they just sold the car out from me for a higher price. I did not know it was an auction. I bought the same car for the same price with less miles from CarMax. Overall ot was a better experience all the way around. I will never do business with Carsucks ever again.

I worked there almost 3 years. The Do sell wreck cars they just fix the damage they half $#*! fix stuff they drill holes in the wrong places they look over poorly done work and cars with safety issues just to hit a number. I worked in the body shop so I seen the worse if it. Rusty roaches ants water damages they would clean it up hide it fix it just enough so it wasn't noticeable and send it. These where approved by manegers too. Now that I work at a real collision center I under and danger it what was going on. Just be careful what you are buying bc I wouldn't ever buy a car from there.

Everything seemed fine until the 30 days was up and I still have no tag! Trina told me she guarantees that I won't get a ticket and that no one has ever had issues but hello you have me driving illegally and that to me is an issue! The description of the vehicle I bought is not the vehicle I received I would stay far away

Carvana is the biggest mistake of my life. The first vehicle we picked out they kept changing the delivery date on us and said it was transportation issues. We finally got a delivery date and drove 2 hours to pick it up just to find out it had mechanical issues and still was not ready. They could not give us an ETA of when the repairs would be completed. We picked out a new vehicle and on the 11th day of having it, it broke down. By day 15 it has broke down 3 times and they refuse to do anything about it, they want to simply have someone look at it and see if it's repairable. It's already proven to be an undependabal vehicle. Not only that but after taking a closer look at the contract, the original $18,000 car will cost me over $40,000 by the time I pay it off because of hidden interest fees. The kelly blue book value the vehicle at $15,000. Now I have negative equity in it and I can't do nothing without jeopardizing my credit. THESE PEOPLE ARE CROOKS!

Carvana was an easy site to load info to and they came out to check the suv and have me sign the papers. Lexie miller help with the loading of the info they required as she was the one who found my add.

I been waiting for a car the I pay $100 todo whenever became available I will be the first to know. Has been over of month and nothing any updates nothing! All the time the I been calling they don't have any info is waste of time!

I thought carvana was a unique way to get a car and it was but once I got my car and I had it for 3 weeks there was no problem until few days ago where in the middle of the night they towed my car because of an error on their system. So I called them the next day. Saying I missed a payment but I barley had it and the error was that they didn't take my down payment but I knew something wasn't right because the took the down payment and I told them and they sounded like I can get my car back. But I kept calling them and they keep saying it was to late and nothing else I can do and they backed out of the loan. So it wasn't great experience.

We went through the steps to purchase a car through their site. They insisted before they could deliver the car that we provide proof of insurance, which we did. So we had the car insured before it was delivered. On the day before it was suppossed to be delivered they called to say it would be another month before it was delivered and did not give a reason. I could not get a live representative and finally got someone to text me that there was a "title issue" but could not elaborate. You would think they had the title to a car they posted for sale. They cannot even guarantee that the car is definitely still able to be purchased. So now we have insurance on a car we do not have and they cannot guarantee will ever be delivered. Their customer service is awful!

I bought a Mercedes C class at the end of July. I love the car and the purchase was smooth but the car was delivered with white spots all over it. There was also a scratch that wasn't disclosed so there was a claim created for the scratch. I took the car to a car wash and the white spots are still there. They need to be buffed in order to come off. I added this to the claim with the scratch and it was denied. Now I have to pay out of pocket $200+ to get the car detailed. Very disappointed with how the car was delivered. I should not have to get a car I just bought detailed. Tried to reach out to Carvana with no help.

We used carvana last March to buy our 2017 Jetta. Yes it the being of the covid crap but even with that they were helpful friendly and our Jetta price was lower then dealership would of given us
Oh and they paid for our registration and been in Vin inspection what other dealership dose that.

The car was rescheduled for delivery four days after the original delivery date but there was backup in the mail in general. I was sitting there thinking the guy was going to be very late but it arrived seven minutes after the mentioned time so it was fine, perfect actually. It was very simple. He came in, unloaded the car, asked if I wanted a test drive, and then signed the paperwork. Asked me if I had any questions and told me the estimate for when the metal plates arrive and that Carvana would take care of the registration and everything else. I hardly noticed the small damages that were mentioned on the car I bought. It was cuter than the pictures. A 2014 Hyundai Elantra Hatchback, silver and it drives great. I could not be happier.