Carvana

Worked great, legit service and followed through with everything. Arrived on time, no problems with the car, and didn't have to deal with the typical haggling that comes with a dealership

Carvana is in the habit of saying one thing and doing another.
Instance #1. I was promised a $500 referral and after 2 months of no communication and me having to call back, I was informed that Carvana can not do that. AFTER THEY PROMISED to give me this referral bonus.
Instance #2. After I informed CARVANA that a piece of the vehicle (a stock piece that all models of this car come standard with) was missing, They basically told me, "Tough $#*!, Don't buy the car then".
NEVER DO BUSINESS WITH THESE LIARS.

I don't normally post on social media, but I have had such a bad experience with Carvana I thought it should be posted. I bought a Toyota from Carvana. I also purchased their top warranty. Their ads and website state they inspect vehicles thoroughly. Specifically, they state that they inspect brake pads. I received the car in mid-May and wanted to register with the state of Vermont right away but Carvana said I should not do this as they would register the car for me. I needed to get it inspected but I couldn't since I did not have the registration. After over 6 weeks, I received a temporary registration and immediately took the car to our local Toyota dealership for inspection. The car failed inspection because, as Toyota said, the brake pads and rotors were "excessively rusted/pitted". The cost to replace the brake pads and rotors was $450. When I called Carvana to have them reimburse this cost, they said their warranty did not cover "wearables." I asked about their claims to have inspected the car and they said they inspect brake pads to ensure they have at least 50% of their life expectancy left in them. I have driven about 1,000 miles since receiving the car. There is no way I could have worn down the brake pads and rotors until they were excessively pitted and rusted l within 1,000 miles of driving. It is clear to me that Carvana is engaged in false advertising much less putting me at risk by selling me a car with impaired brakes. Don't go to Carvana for a car! Please pass this post on.

This is the worst car buying experience I've ever had. First the car was missing all of the all weather mats I purchased. I still haven't received them after going back and forth on several calls with them. The car was also very dirty. I had to get it detailed. The cheapest detailing I could find was $265. So far they have reimbursed me $100 of that after several calls and texts back and forth with them. Next, the wind shield wipers are not new so now I need to purchase another set of those. Finally there is no owners manual. They sent me a link but it's the wrong manual. I texted with an advocate and I told them I could buy one online for $70 and I would like to get reimbursed for that. She just kept explaining that Carvana doesn't guarantee the car comes with manuals and was very sorry for the inconvenience. I kept telling her I needed solutions and not lip service. She seemed to enjoy passively aggressively antagonizing me by sympathizing with me without giving me any solutions. I told her to F off and then she unsubscribed me and told me it was a pleasure speaking with me. Very bad customer service. Save yourself some frustration with the basic things you should expect after dropping $30k cash.

Carvana is the utmost worst so-called dealership I have done business with. My vehicle was delivered to my home 3 weeks ago with faulty breaks and missing break parts. The mechanic diagnosed the issue, and carvana will not cover it, stating I have driven the vehicle over the coverage limit. They are some type of demons that would allow a vehicle to be delivered to someones home in that condition and not want to fix it. Please beware of the carvana certified BS. How can a car be carvana certified and make it out of the shop in this condition. Then, when I called customer service. The OFFICE LEADER blamed me. Stating it was my fault, I should have called sooner. Wow...such a leader! I hope they are paying her enough to sell that small soul she has. What a grinch! It was the Christmas Holiday and some of us were out of town spending time with family. Beware of Carvana if you do decide to do business with this Trash of a company. Make sure you take that vehicle to your local mechanic asap. You don't want to be blamed for them delivering a car to your doorstep that could potentially kill you. Signed pissed as hell because I have to pay for someone else's screw up. I wish I could upload this report and pricing for a repair on a vehicle I only drive to work and has been in my possession for only 3 weeks. Ugh... so disappointing that theses big companies are allowed to treat people this way.

I am extremely dissapointed with my experience with Carvana.

I purchased a car several weeks ago. I followed all of the instructions to a T. I explained to them every time i spoke with them that i needed the vehicle by a certain date for a family vacation that we had planned and paid for.

They took the money out of my account immediately. Then the delays began. First one, then the second. Finally it was scheduled for the day before our vacation. I called nearly every day to make sure it was on track, and every day i was assured that all is well.

Less than 24 hours before the scheduled delivery time i was contacted by text that they would be rescheduling delivery ten additional days out.

I called customer support and was told that my options were to wait or cancel and purchase another vehicle.

I asked them to reimburse me for the cost of a car rental in the interim and was told they could not. Of course they can - they just choose not to. I was told i had no other options or avenues.

Everyone with whom i spoke was courteous and professional. I do not blame the good folks who work in their support department - i believe they did everything they could. But they are not given the tools to support their customers. This is unnacceptable.

Until and unless this is made right for me and my family, I will be posting this message everywhere i can to warn other potential buyers to avoid this company. They do not honor their agreements and they do not care about their customers beyond lip service.

I put money down (fully refundable) and a hold on a newly listed vehicle on Carvana. A bit overpriced according to Kelly Blue Book & Car Gurus, but what I wanted and they valued my trade at a bit more than I expected. The vehicle to be purchased has a rather high demand and received numerous additional "holds" over the next few days

The listed car would be "going through inspection" and I would be able to complete the transaction when that was done. My trade price was valid for 7 days. I secured a loan on the numbers they gave me.

I began calling after 4 days to complete the transaction- was told the vehicle not through inspection although it showed on line that it had passed the 150 point checklist just did not have the final pictures of imperfections. On the 6th & 7th day, they did not know when the inspection would be completed - I stated I wanted to lock the transaction price = they said my trade value should not change, in fact it could go up.

On they 8th day (a Sunday) I received notification the deal was ready to complete but they would have to redo my trade in. No condition change and it had fewer miles than I had estimated in the original submission. They re-evaluated it ~10% than less, but the new price would be valid for 22 days.

I firmly believe they delayed the final inspection report so they could maximize profit on this transaction for a vehicle in demand. Guess you can't blame them, but I believe they miss led and lied to me.

They over promise and under deliver. The cars are late, several times over and when they do arrive the cars are not in the condition they state. Stay away from this awful business!

Conf #*******, Dealer #P*******, Tag #1487R14 $20,287.00 I wanted money returned immediately if I did not want the car, a Carvana customer advocate told me to pay by Cashiers Ck. My wife did not want the car, I returned it within specified time and it took 4 phone calls, texting on line and no return call from Team lead! 6 days to get Money Returned! NEVER AGAIN, Terrible experience!
I fail to understand businesses, are so IGNORANT as to ignore good customer service. I am SORRY does not cut it!

Terrible Ripoff, screwed me on trade in. So I cancelled order
Terrible Ripoff, screwed me on trade in. So I cancelled order
Terrible Ripoff, screwed me on trade in. So I cancelled order

I recently needed to purchase a new car after my other car was totalled in an accident.

After looking at several options, i decided to give Carvana my business. After finding a car I loved, I patiently waited for the car to be delivered.

My wife and I took the day off to receive the shipment, only to get a call (the same morning is was to be delivered) to say it was delayed due to "logistics ". I was disappointed, and a bit upset, but agreed to wait another week.

The week rolled by, to have yet another call repeating the claims of the first call. Now, i was angered. Waiting 2 and a half weeks, and needing a car- it was rescheduled for another week out.

When i tried to get an associate online to assist, i got an automated robot text instead. After asking for assistance with this impersonal machine, and not getting the information I needed, I canceled the order.

I will NEVER use this company again, nor recommend anyone use it. They are not reliable, not customer friendly, and deliver nothing but disappointed.

Buyers, please be aware that you may get a run around with empty promises.

They offered me $400 for a $6000 truck I just paid a LEGITIMATE DEALER.
I junk vehicles for $150 myself I DONT CARE if it is Ferrari or Hyundai. JUNK dealer is
A horse theif. Certified DO NOT TRUST THESE PEOPLE

They have just gotten too BIG. Everything was so complicated. I had an offer from them for my trade, which they said they had no record of. After HOURS going round and around, and them not allowing me to send them a copy of the email with the offer. I just had to establish a NEW account and request a NEW offer- which was lower than the first. Did you know that every time you ask for a value they send you a lower figure? So rather than standing by the first offer I had to use the second, lower offer. Which was only two weeks later but... then I found a car I wanted to purchase BUT, they couldn't bring me the car I was buying when they came to pick up the car I was trading. No, I would have to go to Richmond for the car I was purchasing. Even though it says right in their ads and on the website-" If you bought a car from us, we'll bring your new ride and take your old one." That kind of give the impression that they will pick up your trade in and leave your new car- don't ya think? Well that's completely NOT true.

So, I did what any self respecting American would do- I took my business elsewhere. Which I would suggest you do too.

If I could give a zero rating to this company I would. They are nothing but a scam. They have spent weeks jerking us around, canceling multiple appointments to pick up the car. Then we drive a 3-hour round trip to drop off the vehicle with them and they won't take it. They say that the paperwork we have to sell the car is not legal. It is the title of the car and the heir form giving us the right to sell the car, as provided to us by the department of transportation. Mind you they had every bit of paperwork and knew the situation from the start and never mentioned anything about there being a problem. The day before the appointment when I was on the phone with them and told them again my mother was deceased, they never mentioned anything. So now they have all of our personal information, copies of our driver's licenses, banking information, copies of the title, etc.,and all they are is the big scam. You could never get a straight answer out of anyone, if you can even get anybody by phone. The wait time for phone calls is extraordinarily long and then you're lucky if you can get someone who understands English. This whole company is a joke and do yourself a favor and steer clear.

On July 14th, I was approved and told car was on its way. Pick up time was scheduled for July 25th. On July 23rd received a text that there was a transportation delay and car could be picked up August 8th. I sent a text today, August 3rd, confirming pick up on August 8th. Was told pick up time had been canceled and that I would need to complete a new order, without an explanation why, for either. I have all text and original contracts in hand. My suggestion would be to stay away from this company.

I found the perfect vehicle for my budget, purchased it and happily waited for delivery. In the meantime I sold my existing car to a family friend and then the Carvana delays started. The original delivery was scheduled for May 3rd, then I received a robo call and email regarding a delay, and was told to expect car May 7th, on May 6th I got another delay robo call/ email and was given a new date of May 11th, then on May 10th, robo call/ delay message with new date of May 11th. Its finally May 11th and now I have yet another message regarding a delay with a new date of May 24th. In the meantime I no longer have my car, paid for insurance for the new car and realize there is no car. They want me to pick a different car.

This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday 12/1/2022 yet i get another text telling me again another logistic issue this is horrible i already told them the first time i am going to be out of the country this coming weekend and further more i purchase a vehicle to actually have and drive now not weeks later i tried these folks out and at this time wish i just went with the dealership i was going with in the first place haven't been offered not one thing for the continued inconvenience at all not one thing so im waiting to here the next reason it wont be delivered now one more time and i will cancel this out and will never use this company again this will be my first and last time ever.

Everything was great until I got a parking ticket a year later of selling the car to Carvana. I know you have to to the release of liability with DMV, but the guy that picked up the car said all I need to sign was the Vehicle Purchase Agreement and they will take care of the rest. Fast forward now I'm dealing with this ticket and the Vehicle Purchase Agreement is not valid enough to dismiss the ticket and I don't know why. Just an FYI if you sell Carvana a car do the Release Of Liability through DMV

I went to Carvana dealership in Lawrence Township NJ with an appointment and an estimate of $7886 for my 2006 Lexus. Gave Saleswoman my VIN. Saleswoman ran a "check" on the credit rating of my car through Experian. Then proceeds to show me a report that there is a mileage differential when registered in NJ and so the mileage on my car could not be trusted. She said I had to go to DMV and straighten it out as it would result in "thousands" of dollars off value of car. She also said it could take 3 months to clear the problem. I asked for a copy of the "report" she was showing me and she stuttered and said she couldn't give me a copy. I left and called Lexus dealership in Doylestown. Chris took the VIN number over the phone and offered $8000. I went right to the dealership, Chris inspected my car, and wrote me a check. All in half an hour. The Experian credit check is a total scam to get your price lowered by "thousands". My car was originally purchased by my mother and then I had it. There was no mileage deception. I will be reporting this fraudulent business practice to the authorities.
Go to a dealership with a good reputation!

I ordered a car that looked like a good deal. On the day before the car was to be delivered to my house, I received a notification that the delay was going to be delayed by 7 days. One of the reasons I ordered this car was that it would be delivered before we had family coming to town who would need a car.

I asked what they would do about compensating me for this delay since now I would have to rent a car. The representative said that they were unable to offer any type of compensation "the first delay".

I still wanted the car, so I accepted the new delivery date and spent 300 bucks on a rental car.

This morning (the day the car was to be delivered) at about 2AM, I received another notification that the car was delayed, this time for about 3 weeks! So, remembering that there would be no compensation for the "first delay" I figured they might offer to provide a loaner car or compensate me for rental fees.

But, no; the answer I received was, "At this moment, we will only be able to do our best to deliver the vehicle on the mentioned day. Once again, we are truly sorry for the trouble."

Since now I no longer trust this company, I canceled the order. Carvana does not seem interested in keeping customers once they order something; based on my experience they over promise and under deliver and don't worry about the cost or inconvenience that places on their customers.

I DO NOT recommend ever dealing with this company.

I purchased a car from Carvana 4 days ago they told me that I will be able to swap the car or moneyback guarantee within seven days when I want to swap the car because I quite did not like the car that I had it was dirty when They dropped it off it needs brakes they informed me that they Wanted tax forms from me Somethings they never asked me from the very beginning I was already approved for the car I had the car for four days try to swap the car out and this is when they asked for additional information something that I've already gave them all of the information that they needed they told me there was nothing that they can do this was the most horrible car buying experience I have ever been through I would rather sit in a car dealership for two days before ever buying a car from them again These people are liars and I'm looking to sue them please be careful when buying a car from the get the car that you think you want because if not they will not honor of their swap policy

Purchased a 2015 Jeep Grand Cherokee in Oct of 2020. Vehicle had 40,000 miles and a CLEAR Carfax. Vehicle had to have the swaybar endlinks replaced immediately after receipt. Dealership recommended new struts due to leakage, but Carvana warranty refused. Compromised with warranty, and the upper strut mounts were replaced to alleviate the issue. Carvana reason for refusal was that the "struts aren't leaking bad enough for replacement". Vehicle has now made it to 70,000 miles. Paint has begun bubbling/chipping all around the windshield. After inspection by a body shop, it was revealed that the roof has had MAJOR damage in the past. The entire roof skin has been previously replaced, and the repair was done incorrectly. There has been revealed body putty around the windshield, and the corrosion has now begun at the rear hatch. Contacted Carvana about the fact that this damage was not disclosed on the Carfax, and was told that there is nothing they will do about it. They stated it will be an "out of pocket" expense for me. Estimate from the body shop is $6000 to correct the undisclosed damage. Save yourself the time. Go buy a vehicle somewhere else.

Shopping for a car I found a car online went to the dealership never even got to test drive being he trying to sale me a more expensive car I don't want I leave do this all over 2nd dealership same thing he wants to put me in a newer more expensive car I then went to Carvana found my car I wanted got the payment I wanted everything I wanted I got not everything the sale wanted with my 7 days you really get to look over the car before you buy