Carvana

ETAMPA, Fla. (WFLA) —

The Polk County Sheriff's Office has confiscated a 2018 Camaro ZL1 that was sold by Carvana 17 months ago.

Records show the car was reported stolen in Texas six months before it was sold in Florida.

You know that they don't do any 150-point inspection. Repair shop find it and you don't. Stop making excuses. I hope carvana goes bankruptcy.

Reset delivery date three times and never was able to deliver. Now they hold my down payment. So after ruining my Memorial Day weekend for their final act, Carvana still has my cash & I have no car.
It is spelled FRAUD.

I liked the experience dealing with Carvana. I received a better trade in for my car than anywhere else. The only complaint was that they are so busy that it took over a week to deliver the car. The price for delivery was much higher than having the car sent by carrier. The paper work is all done online and very complete. All is needed is insurance card and license. I will buy again from them...

Placing an order was very easy. I sold my car and borrowed a friends car for the 5 days until the delivery date. That's when the issues started. I took time off work, drove all over town to meet their deadlines. The delivery date then gets pushed out again and again. Looking for answers? Contact their chat and call a representative only to get bombarded with conflicting information and anyone you talk to will give you a different answer. I ordered a truck and got as far as the delivery date. Thankfully the tow truck driver was kind enough to realize that the entire bottom and engine was severely rusted- 150 point inspection…yea right! This was not disclosed earlier and was purposely left out of the pictures. The cancellation process was seamless. A very disappointing and frustrating experience. Now I'm left without a car and have to look for a rental. Very very bad company.

Not sure why they offer this as an option They can't deliver a vehicle on time. I took time off of work to wait for my new car only for them to cancel the drop off date two days before hand. Needless to say the transaction was cancelled but not at no cost as my credit took a hit.

Obviously their "inspection" processes are bunk. 3 visits to different repair facilities. All issues continuously caused by bad suspension, badly in need of a tune up, out of alignment, horrible vibrations and shimmy's. Their guard dog Silver Rock doesn't listen at all. I'll never do it again.

In the year and a half since purchasing my Audi, I've had to put $7400 of repairs into it and it is currently at the dealership once again, for about $7,000 worth of more repairs. Bad motor mounts, torn bushings, oil and coolant leaks, clogged fuel injectors, the list goes on. The "84 whatever point inspection check" that they advertise must be a joke. Within 30 days of purchasing the vehicle, almost everything that isn't covered under warranty needed replaced (battery, brakes, tires, etc). I do not recommend Carvana to anyone. I'm fairly certain they buy auction vehicles and immediately resell them regardless of condition.

There's nothing new here except a long drawn out string on emails from nice people promising things they can't deliver. Inspected cars that aren't. The usual you'll find at any car dealer. If Carvana inspected this car, I'm Abraham Lincoln.

By far the worst experience. Had multiple issues starting on the 1st day. When we tried to purchase, 2nd sales rep on the phone tried to raise our price from previous sales rep. Then, pick up the Yukon XL was disgusting interior and we called immediately- also damage. Needed oil change immediately. After a couple days, check engine lights, window plastic panels falling off, and now the 1st day we needed the AC, it doesn't work. They send 100 dollar checks to shut you up and it doesn't even cover the costs of anything. I am currently waiting on a response. Now a safety issue...I will be pursuing a refund if doesn't go the way it should. Picture of the hole is provided but how it was received and not pictured or described...just an example. Not happy!

We recently purchased a vehicle from Carvana on Aug 3,2023 for our daughter. It has turned out to be one of the biggest mistakes we have ever made in purchasing a vehicle. The vehicle needed new brakes, new rotors, new calipers. Also, 4 new tires were required as well as the 4 that were on the car were dry rotted. I spoke with customer service so many times and they have just given us the run around. All issues with the car have to be submitted to a third party called silver fox. It's all just a big headache. So disappointed and I really hope people think twice about purchasing from carvana. I know I will never do it again. The pictures below are of the tires on day 9. They went flat and silver fox would not replace them due to the 7 day return period was over, but the mechanic recommended they replace our tires on day 6 but they refused!

I landed on a vehicle on carvana. Put in the 25% down payment my credit rating which is above 800 and length of term. The result didn't come anything near what they were showing! So I called the 800 number. The lady said we don't negotiate interest rates! Even though they were 4% more then my previous three pre-qualifications! They don't care one bit! Guess that's why they're 6 billion dollars in the hole! They reported a 1.5 billion dollar decline last year! I guess all the new car sales are supposed to make up that money with finance charges! Even the dealerships don't charge the interest rates that they want!

We went to pick up our car that was purchased with a non-carvana financing. The location is downtown Atlanta right there off 85. The employee that did our check out was Lorenzo Moore. He was extremely rude. He was short-answered each time you asked him a question at the table and very impatient and clearly showed on his facial expressions he was not interested in being decently kind. Frankly, it was the saddest experience of my life! This man does not belong in customer service. He is killing the Carvana reputation ‼‼‼ Look for better employees, Carvana!

I tried Carvana in June. I ordered car signed documents. Delivery was cancelled 8 times. Spent endless hours on the phone calling them. Promised manager would call several times, no call. Someone at Carvana told me they are not allowed to make outgoing calls. Not once did they call me. They gave me run around about title. After reading these horror stories best thing I did was cancel the whole deal and go to local dealership. I truly feel bad for people stuck in the Carvana nightmare. Government needs to look into this.

Purchased a truck from Carvana. Truck is awesome, Carvana not so much. Customer service is worse than poor and emails are not accurate. Over 5 phone calls later I request a supervisor and was refused to talk to one. Had to pay late fee to DMV because registration process was a total fail on Carvana's part. Samantha (customer service advocate) doesn't even know what the difference is between sales tax and DMV taxes. So rude every time I called. Still no title to truck. Last email said registration complete and plates will be mailed in 5-7 days. I already did registration myself and have had plates for weeks.

What can I say, after reading the other awful reviews I agree. Horrible customer service. Now waiting 3 months for my new vehicle and nothing but stupid excuses from Carvana. Stay away and go to a dealer. Carvana has ruined online car buying for yet another customer.

This company is a JOKE. They valued my 2013 Mustang for $300, yes three hundred lol. I called just to make sure there was no problem with the system, but they actually confirmed that saying that's the value we had for you. Needless to say that I sold it 2 weeks later for 8k.

Because I do not like buying cars I thought I would buy into the Caravan hype of simplicity - getting lured into their sales pitch of simple, online hassle free car buying. This, however, is the opposite of reality. Found a car online, went through the process to purchase and the web pages froze up multiple times, but finally made it through after several chat sessions. Chose my pick up date and arranged to buy using cash. I promptly received a phone call saying I had to upload insurance ASAP, which I did. The agent said I was good to go to pick up car the next day. 5 min. Late a new email - this time saying I was "past the deadline for documents" and it would have to be re-scheduled. Over an hour later and numerous agents and I was finally told it would be ready in 3 weeks "due to unknown factors". The clearly inexperienced agent could have cared less - she said "well looks like a glitch" and good luck. Cancelled my order and will NEVER even think about buying a car from them again.

With the pandemic, lack of car inventory and inflation, buying a vehicle right now is more difficult than ever. Carvana made it simple with on-line purchase and friendly delivery. The exact car I wanted did arrive late, but with proper communication and in great condition. I am still in the 7 day trial period, so will repost if anything changes.

Bad selling experience. Paid for them to "pick up my vehicle" and scheduled during one of their 3 hour windows about a week ahead of time. The guy showed up an hour late, had me sign 5 documents and said someone else would show up within about an hour to take the vehicle.

Nobody showed up, so I talked to chat support and they told me nobody was available after 5:00 pm to help me. Then I called on the phone and the CS rep said they can't "escalate" anything until it has been 24 hours. I called after 24 hours and they said some local team was unavailable so they will get back to me.

I live in a big city where parking is expensive, I'm not Carvana's free parking ticket and I'm not hanging around all day hoping one of you probably calls when you're 5 minutes away to get a vehicle parked in an underground garage that is valet only. Why exactly did I pay you money for this "vehicle pick-up" and schedule a time.

Awful experience! Ordered car and completed all paperwork 2 weeks before delivery. 3 days before weekend pick up they change the date and time to a completely inconvenient appointment during the week and then offered no options to reschedule because 'they're all booked up' for the next week. Would rather I cancel my order than help fix their mess up after wasting 30 minutes pretending to want to help but offering no viable solutions except to pay the ridiculous delivery charge.

I will never do it again! I'm stuck with a car that has been in the shop longer than I have driven it. Warranty is a joke! Sent it to a Silver Rock Auto Shop and the shop put the shocks on backwards car still making the same noise since my purchase and I'm being passed around via telephone like an offering plate on the first Sunday. So Beware and always get extra coverage on any vehicle purchased by them.

Never buy from this company. They have charged me twice for a vehicle and refuse to rectify the situation. Have spent 10 times the amount of time than a dealership trying to fix all of their screw ups. I'm still in Carvana hell.

Buying a car and trading in my old one with Carvana went smoothly enough, but after that it was all downhill. My car was delivered almost two hours late with wipers that were installed incorrectly, and a key remote that didn't work. It was weeks before the key situation was resolved; I took care of the wipers myself. I am now receiving messages that my registration is paused because they need a document that I don't have. I tried getting help from the site's live chat and was met with someone who clearly didn't speak English who was just cutting and pasting responses and adding "please" at the end. I called the customer service number twice and both times spoke with Nick who said "let me just check some things" and then hung up on me. When I called right back, I couldn't get through at all. I WILL NOT be a repeat customer here. Totally unprofessional.