Carvana

Don't go thru the hassle. They tell us we're approved they just need an absurd amount of paperwork sent in so i send it, only for them to tell me they can't deliver the car because they can't verify employment. Which I understand that's an obvious part of a loan process but they received pay stubs and talked with my husband's employer. But because there was an old website for my husband's company and that phone number has changed they couldn't use that. So after a month of dealing with them I finally told them we're going somewhere else. Don't waste your time. I've gone thru previous loan applications and have never heard of anything this ridiculous.

Brought a 2020 Nissan Murano from carvana. Had it about 6 months. Decided to sell it back to carvana which they said was fine because I found a more fuel efficient vehicle. Well after sending all my documents in they came up with a lie saying I need more documents because i had multiple names on the loan. Big lie I am the only one on the loan. They lied because they did not want to buy it back. Never again will I purchase from carvana.

Listen my fellow car shoppers do not I repeat do not purchase a car from this company. I understand that people be in difficult situations at times bc that's what brought me to CARVANA but if u can please take a different route. I purchase my car January 29 2022. And I'm already out 2 grand bc the company lied about inspections. My car tires was literally falling off and if an inspection was done this problem would have been caught. They realize there is a problem then tell u ooo I'm so sorry yo warranty has expired. Wooo how convenient. It's a total scam and people lives are being destroyed fooling with this online car dealership. Take it from me find another option pleassseeee! Attached is the first five hundred dollar payment. I'm making payments on the car and on the repairs for the car. This a nightmare.

I ordered a vehicle from Carvana. We had a 7 day test drive and notice a few things that needed to be fixed. Per Carvana these things should have been taken care of before the car was listed for sale. They were not... It took over 7 days to get the car in to the shop to be fixed, even with the warranty I still had to pay out of pocket for issues that Carvana said were taken care of... 80% of the time since I bought the car it has been in the shop to fixed the electrical issues. Then I received an email and text stating that my title and registration were in the mail. 2 weeks before my temp tags expire I find out from the DMV in Jeff City that Carvana did not file paperwork or pay for my registration that was rolled into my loan and now Carvana is saying that it is my responsibility not theirs. They are sorry for multiple times that they have given me misinformation...

DO NOT BUY! More problems than ever. Costs way more money than it should have as well.

Tried to sell my car on carvana. What a waste of time. Entered in the required numbers including ******* miles, They said I had to put in *******. So I put that in. 2 weeks later I went to update the selling because it needed new brakes and was informed I had to put in ******* miles. I called the customer, which opened more than an hour later than expected and got nowhere slowly...

The buying process was easy enough but they could not complete my registration in the three month time period they had. I gave them all the information they needed but they were delayed in responding and now have left me for two weeks with out a car I can drive, they are unwilling to pay for a rental car and can't give me a definitive date of when my car will be registered. They are good at taking your money but take no responsibility for their mistakes nor concern for greatly inconvienceing their own costumer.

Their process of purchasing is easy but hope that you don't have a problem with the vehicle because the next steps are very difficult to maneuver and they like to hide behind the computer and pass the buck to anyone else to anyone else and therefore the items do not get complete. Yes you can take advantage of the 7 day return policy however if you go over 400 miles they will charge you a dollar per mileAnd all that time in mileage is added on going back-and-forth to service dealers getting the problem fixed

Attempted a purchase online-right away no issues. Within maybe 30 mins, the s@#$storm started. All of a sudden they would need this document or that, oh, and wait now it has to be notarized? It went on and on-every time I talked to customer service I got completely different information-including what time they worked until. When I asked what time they went home she went quiet... I finally asked her "is it different for everyone or something?" her answer? "yes, kinda". Oh ok very helpful. All the while I'm battling a deadline that continues to pass at very arbitrary times-causing me to have to restart the purchase over and over. Needless to say, I will be passing completely on buying from them. Don't waste your time!

My husband purchased a car from there last year and within 3 months it started having issues. Within 6 months he had to spend thousands on repairs just to make it driveable. Just a few months after that he was quoted over $6000 more to make it driveable again due to engine issues which he'd been having since purchasing the car. He's put more money into this car than it was ever worth. When Carvana sold him this piece of junk the windshield wipers didn't work and the car wasn't even detailed. We tried trading it in and many told us they didn't even understand how Carvana sold us the car with the value being so low from the beginning. I would never purchase a car from Carvana and am still looking into a way to sue them. It's only a matter of time before we can join in on a class action lawsuit for this scam of a company. A company that can't stand on the quality of their products is worth nothing.

This company is criminal. They took $790 out of bank account to initiate the sale. The sent my 15 pages of contract that like everyone else I didnt read. I didnt realize that if I didnt cancel in time they would keep $590. They said it was for the temporary hold on the car. How about the car didnt move so why should I pay $590. I can understand a fee but that is just criminal. They are taking advantage of people like me who in a desperate need of a car.

We purchased a car from Carvana three years ago. Within those three years we never received a license plate. It's always been a temporary. Fast foward to today the year of #2024, the car got towed from my job, which we thought got stolen because no warning or anything about the tow was giving before or after it happened. A week in a half goes by Carvana tells us that they haven't been getting recent payments, and we have proof they've been paid. Coming to find out they were putting the payments towards another car(again not our fault) Carvana also sold the car to us illegally. The title was never turned over to us. Still had the previous owner(s) on it. The car was originally a rental at Hertz. Hertz never marked the car as being returned. Therefore Carvana sold us a car that was technically still being rented out. Fast forward again…they are now telling us that we owe a large sum of money to get the car back. We have decided we will never buy another car from Carvana again! My life has been changed for almost two weeks now. I now have no transportation, I have to depend on others to get me to and from work etc. I would suggest anyone looking to buy from there to please do your research and make sure they have taken care of what's needed for the car to be solely yours. I could have easily gotten in trouble because it could have been reported as stolen and I'm driving the car. Never again will I purchase from Carvana. My world is turned upside down because of this. Not a very happy customer at all!😡👎

The online part was easy but when it came time to getting my vehicle on my scheduled date it became a problem. Got emails and txts all the way up till the day before delivery saying it was coming then last second said they were having issues and it got pushed back over a week. Paying car insurance for a vehicle I don't even have right now. Representative on the phone was no help at all with answering my questions

The one in warrensville Ohio is horrible. I got one car from them, this woulda been the second one but after this experience they lost me for life. They play games to much, over priced cars for cars they don't even have in stock. I highly recommend just going to a dealership. There's a reason why there is so many bad reviews. I didn't wanna accept it but now I realize why… 0/5… Complete trash & they are scheming with the title look into it on YouTube..

Just paid off my van a couple weeks ago and have my title in hand. Now I'm selling and I got my CarFax report to get started. CarFax values my van at $21,670.00, so I assumed Carvana would knock about $1,000 off for their effort. Was kinda surprised when Carvana offered me $300.00. Yes, THREE HUNDRED DOLLARS! What a JOKE. Never going to their site again, for sale or purchase.

Carvana has been the WORST car buying experience we ever had. First they tried to sell us a car that was damaged in transport (for no discount). Then new car was missing things. Then sent wrong VIN and car info to state and couldn't register. Now over 2 months later, My tag expired and Carvana won't help.

Don't buy from them unless you want to be driving illegally. They had over 3 months to get my car registered and titled in Pennsylvania and they failed. My temporary paper tag expired 11 days ago and I still have no registered or titled car. 3 times I sent them all the documents they asked for same documents each time and when I'd call they would blame me. I would call they'd say they need me to send again. They are known for this they are fast to sell you, but after the sale they FAIL!? BUYER BEWARE!

Buy if you don't want to spend in different dealership, but You will spend your precious time in repair center.
I had my first car that is not drivable so I had to return it after spending 5+ hours in repair center.

My second car has missing parts that denied by Carvana or SilverRock. Both of them keep saying talk with them and you are in the middle don't know where to go. They both keep apologizing without doing anything.

Terrible experience!

First, I loved browsing all of the cars available. There were over 14,000 cars to choose from. There were so many options in order to filter the searches. I always used, leather, sunroof, gps navigation, V6 engine. There were about 900 cars that fit the description. Ultimately, I settled on a 2015 BMW 535. The price was $23,900 and I only put $1,000 down- no trade. At first I was leary about putting my sensitive personal information online, because of past experience, plus a copy of my drivers license. However, everything went off without a hitch. There are a few options for delivery of your new vehicle, which was very convenient. I chose the delivery to home option. Eight days after I paid for the car it was delivered to my front door. I test drove my Beemer and that was it! I had 7 days to return the vehicle but there was no way that Baby was going back. Best experience Ive had buying a vehicle. I give Carvana.com a perfect 5 stars.

I bought and paid off a car in April of 2022, still have not received the title. They 1st said they didn't have it, then later admitted they did have it and now say I should get pay to get a duplicate title. However I can't without a lien release which they say they can't provide

Super easy experience to sell a car. Gave details of my car, Uploaded some documents, got a quote and scheduled a time for them to come pick up the car. I had some issues with the title before they would come get the car, which is the only reason it took more then a week to complete the process. Cut me a check and took the hunk of junk away. Awesome!

Approximately 3 months ago. I bought a car from caravan. Oh it's easy to buy a car from this website. Unfortunately after 3 months the timing belt broke and to get it repaired was an absolute nightmare. Not worth the BS. Unbelievable do not purchase a caravan car it's a scam.

I tried to buy a vehicle from CARVANA, and it took several days to get delivered. Here is the thing though, the day they were supposed to deliver the truck, their truck driver hit my vehicle and the deliver was never made because I refused to get that. Now this is where it gets me, they still charged me the shipping fee. The only reason I refused the truck was because their driver hit it with a truck and it was not the vehicle advertised anymore. Dont make the the mistake and buy from them

Terrible customer service that will leave you with a lemon that will be passed around from repair place to replace place with no way to return if you find the transmission issues after the terribly short 7 day window. Avoid at all costs.