Carvana

I know people mostly write reviews when things go wrong, but I will write my positive review. From start to finish, this has been by far the best car buying experience I have ever had. Purchasing my vehicle was super easy and fast. Bought it on a Monday and it was scheduled to be delivered that same week on Friday. The delivery was great-on time, and the driver was wonderful and professional. The car only had one very minor issue that really wasn't an issue-a hubcap was missing. The associate-Matthew-was amazing and bought a set before delivering my car. My car is fantastic, I love it! I did have it looked at, and it was given a great report. My registration tags and license plate arrived today, in just over 30 days. I know that there can be issues with any used car purchase, but I am very pleased with my overall experience.

My son purchased a vehicle through carvana and it's been nothing but problems. First off it took months to receive the proper registration and the vehicle has been to the repair shop numerous times and is there again now. Their silverrock warranty is terrible and even though the service department states it should be covered they are denying coverage. I've contacted bbb and filed complaints on both carvana and silverrock and will be contacting my local attorney general's office as well. These companies are terrible and they do not care about their hardworking customers

**BEWARE** Carvana offered me $16,279 on 08/23/2023 with an expiration date of 08/30/2023 for my vehicle. While reviewing the information on the offer on 08/28/2023 I realized the value owed was off by a couple hundred dollars ($250 to be exact) so after making this correction they dropped the offer value by $3992 now offering $12,287. I talked to a representative of the company, and they refused to honor their offer that was set to expire on 08/30/2023. This is unethical and go against their whole business scheme of not being like typical car dealerships. They have lost a customer for life, and I suggest anyone looking to use them to use with caution as they'll switch numbers on the fly for any reason just like your typical SHEISTY dealer would. **BEWARE**

For the buying portion of the transaction no problem but the delivery was terrible. Changed my date, they had no clue what time they were coming and charged 750 for this level of service! Lost two days pay because of this and they would not reduce the charge.

One STAR sadly! We purchased a 2015 Nissan Altima from carvana a month ago we have literally only made 1 payment. However today the brakes on the car is bad. We took it over to Caliber collision they informed us that we need to get it done or approved by SliverRock, they denied the repairs (Indicated it was normal wear and tear). Contacted carvana the agent said there is nothing they can do because Carvana requires the minimum brakes to pass inspection, she went on to say that they didn't fix the brakes because that would increase the cost of the car. She said they don't do repairs before selling their vehicles as this affects the pricing. How can they say they can't cover replacement brakes on a car purchased 1 month ago. Buyers BEWARE! I month after purchasing I am forced to put in $1000 in brakes and pads etc. To make this worst had to stay home from work until I can actually afford the brakes, losing income, with the expectation that a note should be paid.

Another Carvana Delay

My car was scheduled to be delivered on Wednesday October 30th. But now its November 6th. I was told this is Carvana's M. O. I was hoping for the best but they got me too. I'm seriously thinking about canceling. It sucks because my credit went down when they checked my credit... and Im paying for insurance on a car I don't have.

It's so frustrating.

I would never recommend or use Carvana again.

Purchased a brand new 2022 tesla. Didn't come with token, proper key cards, or proper charger hose. Was not detailed and the paint was chipped. 1300 miles difference from the paperwork, and delayed order. Couldn't get into a tesla dealer for diagnostic or replacement charger hose because the dealer didn't release the title. Spent hours on the phone with Carvana. Nightmare from beginning to end. Returning.

Will not show up as promised. Pathetic customer service. Many other services will buy your car. Save the frustration and go anywhere else! You've been Warned.

Was selling my car to Carvana and got an offer good for 7 days. But they shuffle their feet until the offer expires, and "invite" you to update your offer. The subsequent offer was $1500 lower! Scam operation.

Carvana is the absolute worse car dealership out there. Their customer service is a disaster and they have not only not help me but made me very upset with their insults and lack of care. This company deserves to go bankrupt and go out of business for good do not ever ever attempt to buy a car from this company. You will regret it greatly. They do not care about you and all they see in you is a $ sign!

I'm in the middle of trying to pay cash for a car and these $#*!s can't even call me. They just chat with me for a second and then i get a robot again. I 'm so annoyed. The website also is filled with false information. Before I started the process the website said they would deliver the car to me. Once i said i was paying cash now all the sudden i have to go to a ridiculous vending machine to get the car! LIARS. Incompetent and dishonest.

So they ask for all this documentation, yet most of the documentation is impossible to get. They aren't in business of selling cars but gathering all your personal information. Go to Carmax or buy from a bum on the street, that would be more acceptable than doing business with Carvana. Fook off Carvana.

I sold my car to carvana and they will not pick it up. I think they do not want my car. It is a piece of crap 2007 Toyota that burns oil. They abandoned it in my driveway and are going to sell it at auction for less than they paid.

Sure, you can order online and they deliver. I can get a car loan at 5% interest, they wanted to charge me 18% interest on a car loan. It's almost criminal. You might think you are getting a deal, but you're not!

Beware of Carvana's 'pre-approval'. I was pre-approved but ultimately denied financing due to being self-employed. The official reason they gave in writing was that I had too many credit inquiries, funny thing - Carvana's inquiry was the only one with Experian (the bureau they used). This dropped my score from 'very good' to 'fair'... adversely impacting my credit for the next two years. When I contact Carvana customer support about this, they said I shouldn't have proceeded with the application. My proceeding with the application was based solely on my pre-approval!

So annoying that you view pictures in their list and have to start back to the top. Why do i have waste my time scrolling back to where i left off! Why?! That should be an easy fix. Can view app that have this

Purchased a vehicle and I received it scratched by the driver because he was the one who told me!
Took it to the auto body shop in which they told me it could take 2-3 days. Silver rock is the claims people for this so I called inquiring about a rental. I was told it only covers $40 a day. Enterprise is $98-130 a day! Silver rock said carvana needs to cover the remaining balance so I called carvana and they told me it is silver rocks responsibility to pay. I filed a better business bureau complaint and was offered $100 not a day just $100. I refused and called silver rock and told them what carvana told me and also filed a better business bureau with them and this time they told me that because it's just cosmetic they would just pay the $40 a day. Just cosmetic that I did not do! I wish I would have never gone this route with purchasing through carvana! I would NEVER recommend this place to anyone

I started the pre approval process found a vehicle got started on the Carvana finance process. Submitted 6 months bank statements,3 months pay stubs and two years tax return. I'm a jr my bank statements,tax return nor pay stubs says jr. They accepted the bank statement and pay stubs but won't accept the tax return because it doesn't have jr. I called to confirm that the delivery date was still the same that's when I found out underwriting would accept my tax return for verification..

You may be interested to know that in addition to a "delivery" charge they also have what they call a "shipping" charge. The shipping cost is what they charge the customer to transport the vehicle from point A to point B where it can then be picked up for delivery. And no, customer does not have the option to just pick up the vehicle at point A. I personally will never consent to that.

Two years ago I bought a car from Carvana and it was an amazing experience. So I started to refer them to everyone I knew (at least 3 people I know also bought a car after presented Carvana to them). This week I tried to buy another car and they made it so hard (every time I sent a document they asked me to another) that I had to cancel my order. I am so disappointed.

While the online process was easy you will wait forever to get your vehicle. They promise a good delivery date then on day of delivery cancell and reschedule for a latter date. This happened to me 4 times. I canceled and went to dealership which in the long run was much easier and cheaper

My daughter purchased a car through Carvana back in April 2022. They assured her she would receive her registration by July. She informed them that she would be moving in October and just wanted to make sure she would receive it in plenty of time. They said ABSOLUTELY! Well, it's not the middle of September and she still hasn't received it. NOW they are telling her that since her license is expiring within 30 days (from now) that they cannot help her. She uses her car for work and since her temporary registration is now expired, she can no longer work. They are refusing to help her at all now. She paid them for registration... so WHERE IS IT? They are completely unprofessional and I would not recommend them to anyone. Not only are they unprofessional and unhelpful, they are now interfering with her income.

Carvana made me an offer on my car today. Unfortunately, the offer was over 10k below book value and 7k under the trade in value anywhere else. I would not do business with these scam artists on my bleakest day.