Carvana

I called and was transfered 3 times. I was on hold for over an hour and ended up on an open line. I could hear kids in the background but no customer service. It is the worst company I have dealt with and I am 60 years old. If you have time to waste it may be your company. I will never consider doing business with them again. Waste of time!

I have been waiting six months for tags and title. My loan company has informed me that since I can't produce a title with their name listed as lien holder, they are going to change my auto loan to a personal loan. My payment would cost me $200 more month. When I told Carvana about the payments going up and they should pay the difference, they told me that is my problem. Carvana has sold me a car without a clean title. I am now suing them for my month back.

When I first signed up to get a car with carvana, I was told I would get it in a couple days. They keep postponing the delivery. More than 10 delays and one month later I am still waiting for actual delivery.

I recently lost my voice and it is recovering. I ordered a car from Carvana and they wanted me to give them a call. When I called, the lady asked for my social, my phone number, my address, and date of birth. I gave her all the information, then she refused to work with me just because she says my voice sounds like a women. I asked her what other verification does she need so I can show her that I'm the buyer. She says she can't disclose any information then puts me on hold multiple times for over 30 minutes. I told her my voice is recovering so I can't talk too long and asked if she could help me or not. She keeps putting me on hold saying let her check. I even gave her my driver license. I never seen a customer service discriminate over my voice and refuse to work with me.

The first car I got was a lemon, and missed 2 delivery days. I purchased another car and the delivery date was extended 2 weeks no called me I took of work, and change my insurance to the new car. So that's 3 misses delivery dates total. I will make sure to let everyone I know about this. This is horrible. You guys cost me $4,000 in rental fees. This is Ridiculous. I want to talk to the highest manager possible

Please stay away from this horrible company. They make it look like you have to just load a few things if you want to sell to them, but they will come back five times asking you to redo things, they're missing this, they're missing that. Since they have gotten into all kinds of trouble not checking titles, legal issues, they did not mention that my car that was originally from another state needed to now transfer title, that's their issue, not mine. I'm at almost 25 hours of working with them and they can't seem to buy my car or sell me one.

They do a lot of sleazy and dirty tactics to sell you a car. They don't mention that they are going to demand all kinds of bank statements and pay stubs and they're going to call you bank. They don't mention any of that in the beginning. Any other car place runs your credit, quick test drive and the car is yours in an hour.

This has been a complete disaster and time waster for me, please, please please stay away

I paid a deposit for a coming soon car. I received an email saying the car was being serviced for me and then nothing else. 10 days later I logged in to see a message saying the car was no longer available. No email communication. Customer services said the car may have had a problem at the inspection so I should look for another. I'd wasted 2 weeks by this time, I asked if I was getting any service gesture discount on delivery or something for the problem I was told no it's basically bad luck try again. A very vague business practise I think, no thanks I won't be trying again with this poor service and dreadful customer recovery practise. How to destroy a relationship before it gets off the ground!

I bought a vehicle from them in 2021. The check engine light comes on after about 4 months and turns out the entire engine needed to be replaced. Car only had 67k miles on it. Engine replacement was 18k. Biggest nightmare of my life.

They are great at selling but there is NO support. Bought my truck June 4 and waited 3 weeks with no ship date. After leaving bad reviews they called and said it would ship the next day. They called 20 min later and said they had dented it. Another week and half and it finally shipped. The temp plate they sent me expired soon after I got the truck and now I cant use it. Nobody at carvana knows where my plates are. Unbelievable they are still in business. Save yourself the headaches and go see a dealer, they know what they are doing.

Took forever to review a car that I had reserved and then it said someone else bought it when they didn't even let me know inspection was completed. I don't want to give any stars because of the incompetency.

Please people stay away from this dishonest company! Purchased my car from them three weeks ago and its been delay after delay. Still waiting! They just keep telling me the same BS. Transport problems. Then my last delivery was just cancelled because the car has a flat tire and needs to be fixed. It will take 10 days! WTF! Just Clowns. You will not get your shipping charge back either. Thank god mine was only $190.

Found a truck at reasonable price they take shipping charges almost immediately but I could not complete their verification process due to having isuranse company online rather than an agent I suggest you stay away

They will drive you CRAZY! Better off going to a dealership. Worst experience ever! They do not care about your satisfaction or if you buy from them or not.
1. Poor customer service: decentralized support staff, get different answers from different people, no follow through when they say will follow up, overall lack of communication.
2. Even a manager from their headquarters never called me back as scheduled.
3. Wrong time sensitive documents were sent.
4. They delayed the delivery 3 times

Even after we canceled our order, after the third delay, they did not ask why or want feedback.

Selling my car to them made me an offer... which was good... keep telling me my pictures are blurry or cant see a corner... over and over. Finally talked to a person said to email them directly to her, did that twice. I can read every detail on the pics i sent. My offer expires today.

This company has tossed me around like a hot potato after delivering a car with 11 redhibitory defects. I am unable to do anything now without having to potentially wait for weeks before I can even begin to get my trade-in back. Apparently, you have to enter into a new contract with Carvana in order to reject the vehicle within the 7-day trial. Who knew?!

I purchased a vehicle for the company I work. Carvana registered the vehicle under may name by mistake. After making countless telephone calls in over 2 months, finally they were able to remove my name from the registration. The new registration had incorrect name as well but, we accepted this as is not to go through same terrible experience again. I wish this ended here. I also have been asking the invoice with the corrected name. It has been almost 4 months, at least 10 telephone calls (each takes 30 to 60 minutes), we still do not have the corrected bill of sale. Each person I spoke to tells me something different than the one before. The last person told me today that this case was closed on December 30th and I don't know what to do. I never experienced anything like this in my entire life.
Reputation of used car dealerships is the same for Carvana!

Was going to buy a Kia Forte 2014, first one hour and ten minutes before delivery the person from Carvana called and said oh we have three things that need attention, rearview mirror loose, motor in driver's mirror not working and car smelt of smoke, so I denied delivery and was told it would be a week till next delivery with everything fixed. So delivery day came and very disappointed the car I looked at online is not the same one delivered. Headlights were discolored and peeling inside of car was horrible, stains on back seats and two big pieces missing on dash by radio and cd player, the guy delivering it didn't even realize it until I pointed it out. So did they have a picture of a perfect car posted and then deliver a 100 percent disappointment. So would you pay over 20,000 for a car like I received. No, Carvana doesn't have a 150 point inspection, I would say not even a 10 percent.

Carvana sells their vehicles at the auctions and do their own condition report of selling vehicles and do an inaccurate one at best. I bought a Honda civic and when I got it, the damages was not listed on the reported condition report or CR, and when I fixed the bumper scrapes and had it checked in at same auctions, they called it a structural damage on my condition report and not on theirs!? So unfair and shady business practice. Now they own the auction also. Bigger and worse. I would not recommend or trust the business to buy or sell to. Car max is the most honest. Do not trust pricing or anything on carvana.

We purchased a $40k car from Carvana and after paying for the car upfront, when the car was delivered we noticed that there were 2 cracks in the windshield. I took this car to be inspected within the 7 day window and was told the cracks were previously filled. Carvana failed to disclose this information, so what else has been broken and repaired that we do not know about. BEWARE. I would never buy a car from Carvana again. Horrible customer service that just argued with me about the cracks even existing. No wonder they are bankrupt. It's absolute insanity that you can purchase a $40k car and not even be told the windshield would be cracked.

I bought a 2015 GMC Terrain it was supposed to be certified inspected and before I even made my first payment my GMC was running poorly. I put 9,000 down and the complete total was slightly over 20,000. It started making a loud sound and turned out my used/new vehicle was bone dry of oil. Oil in the tailpipe and oil stains under the hood. That's not something you think to worry about after dropping 9,000 down on a certified inspected vehicle. Sure my warranty covered it but who wants to deal with all the other butterfly affect problems from that bad engine? I requested my money back or a vehicle that's actually worth 20,000 and because it was after their 7 day test drive window they said no and I didn't even have it 4 weeks yet at that point. Don't trust Carvana.

Customer service has lied on multiple occasions about my refund that is now a month past due! I was told multiple times I would receive a refund and when I called for a status, the rep told me that I am not eligible for a refund. After taking screen shots of multiple messages and emails regarding the return of my money and sending them to Carvana, the rep said she would try and submit my case for review and refund. After still not receiving a refund, I am now told it will be an additional month! I have been told multiple times that a manager will be in touch regarding my case and no one has called. Just tonight I received an email that a manager will not be calling, that the rep already told me I'd be receiving a refund and they are closing the request to speak to a manager. They are incredibly dishonest and misleading.

Crappy experience, stay away from carvana. They will delay delivery multiple times, waste your time and still not give you your car due to some crap with their system. Dealership hassle is nothing compared to dealing with them. Carvana more like Crapvana

First steps of process went fine.
Then they could not "verify funds" in my bank account.
Then, finally they said they lost the car. Unable to locate it.
And send me their suggested cars to buy instead.
P.S. Don't use their customer servise "call me back" feature. Robot will call and tell you - "carvana has many cars to choose from... Good by."