• Casa Gear

Casa Gear

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Overview

Casa Gear has a rating of 4.6 stars from 144 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Casa Gear most frequently mention customer service, home decor, and coffee table. Casa Gear ranks 17th among Furniture sites.

  • Service
    49
  • Value
    48
  • Shipping
    49
  • Returns
    43
  • Quality
    47
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
41
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How would you rate Casa Gear?
Top Positive Review

“Best in quality”

Rachel S.
7/6/24

I recently purchased the Modern Bar Stool for my kitchen island, and overall, I am quite pleased with my purchase. It has a sleek and contemporary design that fits perfectly with my kitchen decor.

Top Critical Review

“Awful customer service”

Casa N.
11/27/18

Gave me the run around for a broken bed they delivered. Pictures were provided 20 emails back and forth, 2 months later they tell me to throw out the bed and sorry for the information our two customer service reps gave you, it was wrong. Really wish you would have called instead of emailed sooner... because it was my fault? Company won't even send the broken piece. We won't be doing business with casagear again.

Reviews (144)

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customer service (38)
Thumbnail of user melg12
Tennessee
1 review
2 helpful votes
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October 14th, 2015

Do not order anything from this site! I placed an order 10 days ago. Order status still has not been updated on their website. I've called 4 times in the past week. First, they needed to verify the shipping address. Next, they said it would ship soonest. Then, they said it would ship yesterday. Today, they first said the order was cancelled due to suspected fraud. Then, when I asked to speak with a manager, they said he was in a meeting, but they were able to discuss my order with him. The story changed; now my order was cancelled due to the item being discontinued. I still have not received any official update, nor has my credit card been refunded. I was told the supervisor would contact me; he has not. They have not responded to my email.

Thumbnail of user oliverm30
India
1 review
0 helpful votes
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October 16th, 2015

When I placed my order for a king size quilt on wildorchidquilts.net, I was not sure for on time delivery. I expected to get the same after 7 days. But they wronged me by sending my quilts within 5 days. It was really surprising to have my product within stipulated time frame. And the product is truly of great quality.
Thanks and I strongly recommend this company.

Thumbnail of user annav34
Washington
1 review
2 helpful votes
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August 22nd, 2016

Looking for some decor products for my home, I landed up on the website. I was too apprehensive about the quality of products while placing the order looking at their competitive rates. But I'm more than happy with the product quality now at such worthy prices.

Thumbnail of user jenniferb340
Georgia
1 review
1 helpful vote
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September 22nd, 2017

Just received my King size quilt, and I'm delighted. The color is rich and I can't believe the softness, better than I expected. So much so that my daughter has relieved me of it and I need to order another.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryj174
California
1 review
2 helpful votes
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April 18th, 2016

I ordered a piece of floral décor from WildOrchidQuilts for the upcoming weekend party at my home in Florida. I was worried that may be they wont be able to deliver it on time. But, I was pleasantly surprised when I received my package within 4 days. They really offered very quick shipping services and there is no doubt the products are awesome.

Thank You WildOrchidQuilts!

Thumbnail of user johnyj3
India
1 review
1 helpful vote
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October 13th, 2016

In search of a king size quilt, I somehow landed on this website. Though quite apprehensive while placing the order, however I did it.
But after I received it, I must admire that the quality is quite good in the given prices.

Thumbnail of user kallis2
Greece
1 review
19 helpful votes
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December 6th, 2017

I ordered from casagear WM/Walmart while the product was in stock. Five days later I had no updates on my order and I contacted them. The reply I got was that they didn't have the product and needed 3-4 days for the product to arrive from their supplier. So, I waited again and three days later, they canceled my order! There are so many decent sellers out there, with the same products, why should anyone get into trouble to visit their store with such a customer service?

Tip for consumers:
buy elsewhere

Thumbnail of user abhisheka4
Arvind S. – Casa Gear Rep

Dear Kalli,

We certainly did not intend to upset you & we deeply regret any inconvenience that has been caused from our end. You are a valued customer, and if there are any unresolved issues, please drop us an email at support@casagear.com along with your order details and we shall get back to you soon!

Regards,
Team Casagear

Thumbnail of user rockym10
California
1 review
0 helpful votes
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November 17th, 2015

As I had to purchase some products for kitchen space, I selected wildorchidquilts.net on my friends’ recommendation. But it appeared even more reliable and convenient to what I was said about the website. All the products were made of quality materials and attractive design. Besides, it has a great range of products that I got it much convenient to find my choice.

Thumbnail of user kaceyc1
Florida
1 review
2 helpful votes
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February 2nd, 2016

I recently ordered a console table form Wild Orchids quilts. The table was extremely hard to assemble and some parts of it could not be assembled as it was defective and the parts could not be fitted together. I emailed the customer service to return the product and got an answer that they would not reimburse the shipping. The shipping was costing me more than the cost of the product itself. They are selling defective goods and not covering shipping costs because in this way the customer is stuck with a bad product since he/she cannot return it due to the shipping costs. Please stay away from this company. They are cheats!

Thumbnail of user cristines13
India
1 review
1 helpful vote
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September 24th, 2021

I love how this website offers an array of products ranging from stools, benches, and whatnot. I purchased a coffee table and I am very satisfied with my purchase. I love the finish, the sturdiness, and the way it compliments my space. I would definitely recommend it to anyone. Also, the customer support is quite well functioning

Products used:
Coffee Table

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristieo
Tennessee
1 review
16 helpful votes
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February 14th, 2018

I ordered an awesome desk 1-7-2018. The desk arrived 1-18-2018 without instructions, drawer pulls and guides/slides. I called the number on the instructions and was told they would order. I've had to many contacts to mention and only asked for the parts I paid for and still have not received as of today 2-14-2018. Now I want my money back and I was told i would get that also and surprise no money. M. Bisht and Raj from Casa Support Support team have been trained well to not help your customers as they say they will. Call it what you want but it is not truthful and just wrong. I am now out 300.00 because I had to purchase slides/guides and drawer pulls. Total Crap! If you want to call me my number is *******918.

Thumbnail of user abhisheka4
Arvind S. – Casa Gear Rep

Dear Kristie,

We certainly did not intend to upset you & we deeply regret any inconvenience that has been caused from our end. You are a valued customer, and if there are any unresolved issues, please drop us an email at support@casagear.com along with your order details and we shall get back to you soon!

Regards,
Team Casagear

Thumbnail of user alexk64
California
1 review
0 helpful votes
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November 10th, 2015

Apart from an attractive range of products, WildOrchidQuilts has a good management and communication channel. I have a good experience with the online retailer who delivered my products with safety and security. In addition, the professionals were also much cooperative, as whenever I phoned them they answered very pleasantly.

I would recommend wildorchidquilts.net for purchasing products for home décor.

Thumbnail of user jackv13
California
1 review
0 helpful votes
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November 6th, 2015

It took merely 5 days to have my product that I had purchased from wildorchidquilts.net. Really, it was a fantastic delivery facility what the retailer had promised. With utmost safety and security, my product reached my home within the stipulated timeline. Moreover, they were much friendly whenever I tried to talk regarding the shipment.

Thank you!

Thumbnail of user arikw1
New Jersey
1 review
2 helpful votes
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August 30th, 2017

I purchase a classical wall décor from casagear and the sell price is exactly what you see on website with free shipping, so you can see the total cost exactly right away and it delivered within due date. I always expect 2 days shipping from my order date or fast shipping. Happy with services...

Thumbnail of user andrewf46
Andrew F.
Massachusetts
1 review
2 helpful votes
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August 25th, 2015

I ordered a couch from Wild Orchids two weeks ago and received a confirmation email stating they would contact me to setup a delivery time when the item left the warehouse. A week later I hadn't heard anything yet so I checked my order status on their website and it said my order was cancelled. I did not receive a phone call or email notifying me of this. I called their customer service to find out why, and after 15min the representative just told me it was cancelled because they were out of stock. Needless to say a week later they still have the same sofa listed on their website saying it' in stock... They are not professional, don't waste your time here.

Thumbnail of user marym1258
Indiana
2 reviews
0 helpful votes
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March 2nd, 2019

Shipping was quick. Due to the price of the bed my expectations were low. I was shocked at the quality of wood used. The craftsmanship is beautiful. Using real wood you will have detailed makes that enhance the beauty of this bed.

Thumbnail of user heenad
Texas
1 review
1 helpful vote
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November 23rd, 2015

I would like to recommend wildorchidquilts.net for its reliable delivery system. I got my products within given timeline with the utmost safety and security. It was a great experience with the retailer.

Thumbnail of user tracyj74
Virginia
2 reviews
11 helpful votes
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July 23rd, 2018

Ordered a concert ukulele, received a soprano ukulele with a concert sticker on it. When contacted to see if it was a mistake, I was told their inventory is all the same.
I will be getting a refund, but I hate that they had my money and thought they could fool me. Disappointed.

Thumbnail of user abhisheka4
Arvind S. – Casa Gear Rep

Dear Tracy,

We certainly did not intend to upset you & we deeply regret any inconvenience that has been caused from our end. You are a valued customer, and if there are any unresolved issues, please drop us an email at support@casagear.com along with your order details and we shall get back to you soon!

Regards,
Team Casagear

Thumbnail of user vikasc1
Georgia
1 review
1 helpful vote
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June 22nd, 2016

I ordered for round leather ottoman stools from the site and was quite fuzzy about the product quality. However, when the stools got deliverd to my doorstep on the third day of my order, I was literally impressed. And for their professional approach while I inquired about the product, they just not deserve appreciations, but recommendation as well.

Thumbnail of user tanyah20
North Carolina
1 review
2 helpful votes
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April 18th, 2016

I was looking for stylish and decent bar table for long time and finally found it at WildOrchidQuilts. I must say they really offered the unique and outstanding quality product to me worth my money. They delivered the table in a finest packaging with quick shipping service. Thank you, WildOrchidQuilts for this outstanding Glossy Black Bar Table which has added elegant charm to my home decoration

Thumbnail of user lucyg11
Texas
1 review
1 helpful vote
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November 30th, 2015

I had some bitter experiences with inline retailers just because of their delivery procedure. But when I tried wildorchidquilts.net on the recommendation of one of my friends and it was really unbelievable. I got my products within the stipulated timeframe with great safety.

Thanks and looking forward to visiting you soon!

Thumbnail of user karitaf
California
1 review
0 helpful votes
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November 17th, 2015

I was really surprised to see the price of products on wildorchidquilts.net. I went through so many online stores, but didn't get anyone with such price range. With making any delay, I placed my orders and made a substantial saving on my budget. In addition, they shipped my products with the utmost safety within given timeline.

I would always like to visit the online shop for my further shopping.

Thumbnail of user samanthal34
Illinois
2 reviews
13 helpful votes
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July 24th, 2015

I liked a fountain and did a price search on it. Wild orchid had the best price on it that I could find. I had ordered it on 7/5 and received it on 7/13, in time for our big summer party on 7/18. It looks great on my deck and adds a nice touch. Received a lot of compliments. I'm very happy with my purchase and the price.

Thumbnail of user sm764
Michigan
1 review
1 helpful vote
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November 25th, 2015

I ordered a sand timer for my husband as a Christmas gift. It is beautiful. It was shipped quickly and packed well; it arrived in excellent condition. I am overall happy with the shopping experience I had with this company, with one exception. When placing the order, there is a box for comments. I wrote in that box that the item was a gift for a family member who lived at the same address where it was to be shipped. I asked that there be NO identifying information on the box which would disclose the contents. Sure enough, when it arrived, there was a giant sticker (pull tag) on the box that had a detailed discription of the contents. I'm sure the surprise is ruined, but will give it to my husband anyway as I know he will love it.

Thumbnail of user nickk43
Ohio
1 review
3 helpful votes
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September 5th, 2015

Horrible. Ordered a furniture piece 3 weeks ago which after 4 days said had shipped and payment was collected. 3 weeks later hadnt received anything, the table, an email, Nothing. Finally called and spoke to someone who after 20min on hold said the item was discontinued. Was never notified or reimbursed. Said he would issue a refund and a refund confirmation email. Never received an email, praying I get my $ back! AVOID!

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From the business

Shop for home decor accessories at Casagear. Browse our exclusive range of Bedding, Furniture, Quilts, Home, Kitchen & More products at the lowest Prices.

Business History

Casagear offers Modern home decor accessories, home accents to increase the beauty of a home in a modern way. It also provides a suggestion to choose room interior to improve your home beauty. For more information please visit our store https://casagear.com/

Company Representative

Thumbnail of user abhisheka4
Arvind S.

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