• Case-Custom

Case-Custom

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Overview

Case-Custom has a rating of 3.4 stars from 39 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Case-Custom most frequently mention customer service. Case-Custom ranks 24th among Mobile Accessories sites.

  • Service
    9
  • Value
    11
  • Shipping
    11
  • Returns
    4
  • Quality
    11
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
10
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How would you rate Case-Custom?
Top Positive Review

“Very good costumer service”

Marta A.
2/28/22

When I contact them asking about a phone case that I didn't receive, they where really nice and send me a new one, this was a very important case because my daughter who is autistic pick and she was waiting for it. Thank you so much for your help and empathy

Top Critical Review

“Warning: Not well made, comes from China”

Dee M.
11/27/16

I ordered a custom photo case for my new IPhone 7. For me problem #1 is that there is no indication on the site that you are ordering from a company in China. I did not realize until I checked out with PayPal and the payee name was all Chinese letters. Wait time to receive was longer than anticipated. Problem #2: When I got the case noticed that there was a bubble right next to the camera on the seam. Found 2 other bubbles near the bottom. It is a very thin vinyl type sticker that is put on the outside of the case. Knowing that just putting it in my purse could potentially rip it, I thought I could somehow seal it. I used clear nail polish the coat the entire sticker and it completely curled up and came off. Almost $40 in the garbage can.

Reviews (39)

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Reviews that mention popular keywords

custom case (5) customer service (7) phone case (5)
Thumbnail of user briannaa72
North Dakota
1 review
0 helpful votes
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August 26th, 2021

I was a bit skeptical of this site as I hadn't heard of it before, but I was pleasantly surprised! The image quality is good (I'm sure only as long as you have a good quality image to begin with while making the design) and my order came in only ten days to the US. The only downsides I can say, are that I wish they had an option to choose from a glossy or matte finish (it comes as matte) or that they had an option to add a silicone inner layer to the hard case for extra protection for an additional price. But those are only personal wishes and the case overall is good!

Tip for consumers:
Make sure to use a good quality image.

Products used:
Samsung A51 Hard Phone Case

Value
Shipping
Quality
Thumbnail of user sauda3
Saudi Arabia
2 reviews
4 helpful votes
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April 4th, 2017

I have been 8 years around this business, Ah, this time it's totally different, yes guys.
I was strongly stunned when I look at my new custom case for my LG V20.
The colors, touch and final finish is way so Lexurious. I wouldn't expect any other manufacturer to do the same quality for the proposed cost.
I promise to do business again with case-custom team, they are 24h/7 in service and embrace customer oreinted behavior.

Thank you and love you all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicab619
North Dakota
1 review
0 helpful votes
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May 10th, 2019

I ordered a case for myself and my husband. The package took quite a while to get here because it got stuck in customs. I emailed the Case Custom Team and they stayed in contact with me to update me on what was going on. They also said that if things went wrong and it wasn't going to get to me they would ship replacements at no charge. The cases arrived and I was very impressed with the quality of both the custom images that we selected and the sturdiness of the cases themselves. I would not recommend if you need your item quickly but if you are not in a hurry and want a quality item check them out.

Service
Value
Shipping
Quality
Thumbnail of user ariaa3
Australia
1 review
2 helpful votes
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September 3rd, 2017

It's not easy to have oneplus phones shipped to Australia, so it shouldn't also be easy to have a customized Oneplus case delivered to Australia. Case-Custom did a great job and I have my case delivered to me way sooner and with a better quality than expected.

Thumbnail of user vickif59
California
3 reviews
2 helpful votes
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November 3rd, 2019

Thank you for the great service. My phone case was more beautiful than I anticipated. The colors are so vibrant and I am sharing your website with all my friends. I will definately order again.

Thumbnail of user smithbridgette036
Texas
1 review
0 helpful votes
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May 10th, 2023

I ordered my dad a case, and it did not disappoint. The quality is better than I thought, and the picture came out looking great. I will be ordering from them again!

Products used:
Phone case

Service
Value
Shipping
Quality
Thumbnail of user janed188
Switzerland
1 review
1 helpful vote
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January 29th, 2017

Excellent products, fast delivery, excellent contact if you have any questions. Great Job guys! I'll order again as soon as we get some new items that need to be embelished and protected

Thumbnail of user andrewf44
California
1 review
1 helpful vote
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June 25th, 2015

I wanted a custom case for my lg g4 and I found it at http://www.case-custom.com Their website is very easy to use. Simply choose what case you want to custimize. Then upload your photos you want to use to make your case or choose from their library of pictures. Once that is done you can size the pictures and add text. Once finalized you make your order and pay. They give you free shipping but I got the faster one since I didn't want to wait since it comes from China. Once I got it I was amazed by the quality. It fit my g4 like a glove. I recommend them if you want to make your own awesom case! Use my referral code ECH001

Service
Value
Shipping
Quality
Thumbnail of user ryanr290
California
2 reviews
1 helpful vote
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September 1st, 2019

Hello, guys, I want to say thank you, for these nice and comfy phone cases, which I ordered for me and my sister. The phone sits firmly in it. I like it the most.

Thumbnail of user brittanyw41
Maryland
1 review
2 helpful votes
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April 25th, 2017

My case is beautiful and of great quality! I will be ordering again soon and spreading the word about you guys.

Thumbnail of user sabinev8
Colorado
1 review
2 helpful votes
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January 9th, 2019

I received my gocase today just love it it fits perfect and the design came out so great will buy again

Thumbnail of user snbjrtg
Iceland
1 review
0 helpful votes
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February 7th, 2021

Really great design and beautiful. Me and my kids are so happy with the items and the products came out better than we hoped for. Really good service

Service
Value
Shipping
Quality
Thumbnail of user kimt89
Singapore
1 review
1 helpful vote
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March 9th, 2017

I was not sure of this website, I thought to just try it out. The item is lovely! The print is of high Quality, highly recommended.

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From the business

Create custom cases with your photos, texts and designs. Fast delivery. Free shipping worldwide. IPhone 7/Plus, Samsung Galaxy S8/Plus, Google Pixel XL, Moto Z, Droid, LG, Sony Xperia & more.

Company Representative

Thumbnail of user fengg
Emma H.

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